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HP AMC20493-001-KT5 manual Testing the Hardware, To run the e-Diagtools diagnostic test

Models: AMC20493-001-KT5 AMC20493-001 AMC20493-001-KT3 AMC20493-001-KT1

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Troubleshooting and Maintenance

Testing the Hardware

Testing the Hardware

The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing:

∙Automated testing using its basic hardware test.

∙Advanced testing using individual hardware tests.

The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components. The tests are non-destructive and are intended to preserve the state of the computer. The computer reboots when you exit the program so drivers can be loaded.

To run the e-Diagtools diagnostic test

1.Click Start, Turn Off Computer, Restart.

2.When the HP logo appears, press F10 to start the diagnostic test.

The first time you run the program, you are prompted to select the language for the program.

3.When the menu appears, press F2 to run e-Diagtools.

4.When the Configuration Description appears, check the list of detected hardware.

5.Run the basic test. Press F2 to start the basic hardware test. The results appear when the test is complete.

6.If you intend to exit without running the advanced tests, press F4 to view the Support Ticket. Press F3 to exit e-Diagtools.

7.Optional: run the advanced tests. Press F2 to open the advanced test screen.

8.Use the arrow keys and ENTER to select the test you want to run. Tests are listed only for detected hardware.

9.Press F2 to run the selected tests and add the results to the Support Ticket.

10.After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket.

11.Exit. Press F3 and then any key to exit and reboot.

116 Reference Guide

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HP AMC20493-001-KT5, AMC20493-001-KT3, AMC20493-001-KT1 manual Testing the Hardware, To run the e-Diagtools diagnostic test

Contents

HP Notebook PC Reference Guide Reference Guide Meets the requirements of ACA Technical Standard TS008 Important Safety InformationHP Software Product License Agreement Reference Guide Edition History Page Contents Add-On Devices Batteries and Power ManagementModem and Network Connections Troubleshooting and Maintenance Index 157 HP Support and ServiceReference Information Getting Started with Your HP Notebook What’s in the box? To buy accessoriesTaking Inventory To find more information Source Description and Location Identifying Parts of the Computer Front View Back View Bottom View Power mode Battery statusStatus Lights Hard disk drive activity Identifying Parts of the Computer Setting Up Your Computer Install the battery To remove the battery Connect AC power Connect a phone line Hint Set up WindowsTurn on the computer What to do next Register your notebookTo connect to the Internet Basic Operation Operating Your Computer To turn the computer on and off To reset the computer To change the boot device To use the touch pad Moving and selecting Scrolling with the scroll pad To use the Fn hot keys This hot key Does this To use the One-Touch buttons To reprogram a One-Touch button To use the Windows and Applications keys This key combination Does this To use the embedded keypad To use the ALT GR key To adjust the display Changing display settingsUsing an external monitor Changing the brightness To adjust the volume To change computer settings for a presentationTo increase or decrease the volume To mute the audio To show the presentation Using CDs or DVDs Computer could stop responding and you could lose data To play DVD movies To create or copy CDs To set up password protection Bios Setup UtilitySecuring Your Computer To lock your computer To attach a security cable Disk drive To protect against virusesTo lock the hard disk drive Working in Comfort with a Notebook PC Your Mobile Work Environment Using Your Mobile Computer To maintain your computer Taking Care of Your ComputerTo protect your hard disk drive To safeguard your data To extend the life of the display To clean your computer Batteries and Power Management Information that was not saved will be lost Managing Power ConsumptionHow the computer manages power automatically Managing CPU power Changing timeout settings and creating power schemesUnsaved data if the computer’s battery runs down completely To manage power manually Off Using Battery Power To check battery status To get the most from your batteries To respond to a low-battery warningTo recharge the battery Using Battery Power Page Modem and Network Connections Using the Modem To connect the modem Signing up with an Internet Service Provider Connecting to the Internet To disconnect from the Internet To dial in to a network To change your modem settings To send and receive e-mail To start Outlook ExpressTo send an e-mail message To receive e-mail messages To send and receive faxes Connecting to a LAN To connect to a LAN To prepare for connections Making Wireless Network ConnectionsConnecting to an Existing Wireless Network Creating a New Computer-to-Computer Network AdHoc To turn wireless communication on and off Turning on communication and making a connection Turning off communication and ending a connection Turning on Bluetooth communication Making Wireless Bluetooth ConnectionsTo turn Bluetooth communication on and off Turning off Bluetooth communication To prepare for Bluetooth connections Sending Outlook data to another Bluetooth device OPP To send or receive files using BluetoothSharing files with another Bluetooth device FTP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Page Add-On Devices Inserting a PC Card Connecting PC CardsTo insert or remove a PC Card Removing a PC Card Lose data Locating connectors on the computer Connecting External DevicesTo identify connectors for external devices Locating connectors on the port replicator To connect a USB device To connect a printer or other parallel deviceTo connect an external keyboard or mouse To connect an audio device Connecting an external monitor Switching the display to the external monitorAdjusting monitor resolution and other settings To use an external monitor To connect a TV set Using dual display modeTo use a TV set as a monitor To activate the TV display To play DVD movies on the TV To connect an infrared device To connect an Ieee 1394 deviceTo connect a serial device Using the infrared port Disabling the infrared portPrinting to an infrared printer Transferring files through an infrared connection To dock to the port replicator Adapter that meets the power requirements of the computerAccessories F1455A and F2297A To undock from the port replicator Installing Additional RAM To install a RAM expansion module To remove a RAM expansion module Replacing the Hard Disk Drive To replace the hard disk drive To replace the hard disk drive holder To prepare a new hard disk drive Page Troubleshooting and Maintenance If no sound is audible Troubleshooting Your ComputerAudio Problems CD-ROM and DVD Problems If you can’t boot from a CD or DVD in the CD/DVD driveIf sound does not record If a DVD plays erratically If you get a Region Code error when playing a DVD movie If a DVD movie stops playing in the middleIf the computer cannot read a CD or DVD If a DVD movie doesn’t fill the screen Display Problems If the computer is on, but the screen is blankIf the screen is difficult to read If an external display does not work Hard Disk Drive Problems If the computer’s hard drive doesn’t spinIf the hard disk makes a buzzing or whining noise If files are corrupted Heat Problems Infrared ProblemsIf you have problems with infrared communications If the computer gets abnormally hot Keyboard and Pointing Device Problems LAN Problems If you can’t type the euro symbolIf you can’t update or reinstall One-Touch software If the built-in network adapter doesn’t connect to the LAN Memory Problems Modem Problems If the modem dials but doesn’t connect If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem causes an Error message If the modem isn’t detectedIf the modem dials but you can’t hear it If the modem connects, but transferred data is bad PC Card Pcmcia Problems If the modem clicks repeatedly but doesn’t connectIf the notebook doesn’t recognize a PC Card If an I/O card stops communicating properly If the computer stops responding Performance ProblemsIf the computer pauses or runs sluggishly Port Replicator Problems Power and Battery Problems If the Time Remaining for the battery is not correct If the computer has a short operating time Printing Problems If a serial modem doesn’t work properly Serial, Parallel, and USB ProblemsIf a serial mouse doesn’t work Startup Problems If the computer doesn’t respond when you turn it onIf the computer won’t boot from battery power If the serial or parallel port is not working Wireless Problems If the computer won’t boot from the floppy disk driveIf the computer stops responding after booting If you have problems with wireless 802.11 communication If you can connect, but the network is slow If your computer cannot detect any Bluetooth devicesIf your computer cannot detect a certain Bluetooth device Testing the Hardware To run the e-Diagtools diagnostic test Testing the Hardware Configuring the Computer To run the Bios Setup utility Setting DefaultMain Menu Description Security Menu Setting DescriptionSystem Devices Menu Boot Menu Exit Menu Reinstalling and Updating Software To recover the factory installation of your hard disk PC Identification and Bios passwords To replace a damaged Recovery CD or DVDTo update the Bios To update Windows drivers HP Support and Service To contact HP for support or service Getting Assistance for Your ComputerTo get help from the Web HP will not be able to help with questions about Pavilion models To receive repair service To prepare your computer for shipment Hewlett-Packard Limited Warranty Statement Duration of Limited Warranty ProductPage Reference Information Hardware Specifications Physical AttributesProcessor Models with Technology Code KA Bus Architecture Models with Technology Code KB Power Mass Storage Audio System Keyboard and Pointing Devices Wireless LAN Bluetooth PAN Major ICs Models with Technology Code KA AT Commands Conexant CommandModem Reference Information Modem Reference Conexant Modem Reference Information +GCAP Command Function Conexant Qcpc ECC Commands FAX Class Voice Commands AT* Commands Registers Conexant Selected Result Codes ConexantRegister Range/units Safety Information Power CordsCountry or Region Rated Voltage and Current Ergonomics Battery Safety Laser Safety LED Safety Mercury Safety Exposure to Radio Frequency Radiation Regulatory Information Connections to Peripheral Devices Canada Declaration of Conformity U.S.AResponsible Party Trade name European Union Regulatory Information Japan Japan Telecommunications Approval Russia International EMC Page Index Reference Guide Reference Guide USB