Troubleshooting Your System, Jumpers And Connectors | Dell E21S001

Installing The Hard-Drive Backplane	103
Control Panel Assembly	104
Removing The Control-Panel Assembly	104
Installing The Control-Panel Assembly	105
System Board	105
Removing The System Board	105
Installing The System Board	107
4 Troubleshooting Your System	109
Safety First—For You And Your System	109
Troubleshooting System Startup Failure	109
Troubleshooting External Connections	109
Troubleshooting The Video Subsystem	109
Troubleshooting A USB Device	109
Troubleshooting A Serial I/O Device	110
Troubleshooting A NIC	110
Troubleshooting A Wet System	110
Troubleshooting A Damaged System	111
Troubleshooting The System Battery	112
Troubleshooting Power Supplies	112
Troubleshooting Cooling Problems	112
Troubleshooting Cooling Fans	113
Troubleshooting System Memory	113
Troubleshooting An Internal USB Key	114
Troubleshooting An SD Card	114
Troubleshooting An Optical Drive	115
Troubleshooting A Tape Backup Unit	115
Troubleshooting A Hard Drive	115
Troubleshooting A Storage Controller	116
Troubleshooting Expansion Cards	117
Troubleshooting Processors	117
5 Using System Diagnostics	119
Dell Online Diagnostics	119
Dell Embedded System Diagnostics	119
When To Use The Embedded System Diagnostics	119
Running The Embedded System Diagnostics	120
System Diagnostic Controls	120
6 Jumpers And Connectors	121

System Board Jumper Settings	121
System Board Connectors	122

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Dell E21S001, R820 owner manual Troubleshooting Your System, Using System Diagnostics, Jumpers And Connectors

Contents

Regulatory Model E21S Series Regulatory Type E21S001 Page Contents Installing System Components Removing the Processor Expansion Module Internal USB Memory Key Optional Troubleshooting Your System Using System DiagnosticsJumpers And Connectors 125 131149 Page Front-Panel Features And Indicators Indicator, Button, or Icon Description Connector LCD Panel Features LCD panel Setup Menu Home ScreenView Menu Hard-Drive Indicator Patterns Back-Panel Features And Indicators Steady green Drive online Blinks green threeSeconds NIC Indicator Codes Indicators are off Link indicator is Power Indicator Codes Indicator Indicator Code Link indicator isPower Indicator Condition Pattern Not lit Other Information You May Need F10 Choosing The System Boot ModeKeystroke Description F11 Responding To Error Messages Entering System SetupSystem Setup Options Using The System Setup Navigation Keys System Setup Main Screen System Bios ScreenSystem Information Screen Memory Settings Screen Processor Settings Screen Execute Disable Option is set to EnabledIP Prefetcher option is set to Enabled Execute Disable option is set to Enabled Sata Settings Screen Boot Settings ScreenIntegrated Devices Screen Serial Communications Screen System Profile Settings Screen System Security Screen System And Setup Password Features Miscellaneous SettingsAssigning a System And/Or Setup Password Page Entering The Uefi Boot Manager Using Your System Password To Secure Your SystemOperating With a Setup Password Enabled Using The Boot Manager Navigation Keys Boot Manager Screen Entering The iDRAC Settings Utility IDRAC Settings UtilityUefi Boot Menu Changing The Thermal SettingsPage Page Recommended Tools Front Bezel OptionalRemoving The Front Bezel Installing The Front Bezel Opening And Closing The SystemOpening The System Inside The System Closing The System Inside a Two-Processor System Processor Expansion Module Removing the Processor Expansion ModulePage Alignment guide left Release lever Support pins Installing The Processor Expansion Module Installing The Cooling Shroud Cooling ShroudRemoving The Cooling Shroud Installing The Top Cover Lock Latch Top Cover Lock Latch System Memory Memory Socket Locations on the System Board Processor Channel 0 slots A1, A5, and A9 General Memory Module Installation Guidelines Mode-Specific Guidelines Sample Memory Configurations Advanced ECC Lockstep 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, B1, B2 B4 and 8 GB DIMMs A5, A6, B5 and B6 D9, D10, D11, D12 Removing Memory Modules 2048 8R x4, 1600 MT/s Installing Memory Modules Ejecting The Memory Module Installing The Memory Module Hard Drives Removing a 2.5 Inch Hard-Drive Blank Installing a 2.5 Inch Hard-Drive Blank Installing a Hot-Swap Hard DriveRemoving a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Optical Drive OptionalRemoving The Optical Drive Installing The Optical Drive Cooling Fans Removing and Installing a Cooling Fan Removing a Cooling Fan Installing The Cooling Fan Removing The Cooling-Fan Assembly Installing The Cooling-Fan Assembly Removing and Installing the Cooling-Fan Assembly Internal USB Memory Key Optional Replacing The Internal USB Key Riser PCIe Slot Expansion Cards Installation GuidelinesExpansion Cards And Expansion-Card Risers Height Length Link Width Slot Width Removing An Expansion Card From An Expansion-Card Riser 1 Or Expansion-card connector Expansion-card holder Grooves Removing An Expansion Card From The Expansion-Card Riser Close the system Expansion-card connector Expansion-card riser Installing An Expansion Card Into The Expansion-Card Riser Removing Expansion-Card Risers Riser guide-back right Expansion-card connector slot Removing and Installing the Expansion Card Riser Installing Expansion-Card Risers SD vFlash Card Internal Dual SD Module Replacing An SD vFlash CardRemoving The Internal Dual SD Module Installing the Internal Dual SD Module Removing and Installing the Internal Dual SD Module Integrated Storage Controller Card Installing An Internal SD CardInternal SD Card Removing An Internal SD Card Removing the SAS Cable Connector Removing The Integrated Storage Controller Card Storage-controller card Installing The Integrated Storage Controller Card Network Daughter Card Removing The Network Daughter Card Lift the network daughter card out of the chassis Installing The Network Daughter Card ProcessorsRemoving The Processor Heat sink Close-lock symbol Installing The Processor Removing and Installing a Processor Power Supplies Hot Spare Feature Removing An AC Power Supply Removing and Installing an AC Power Supply Installing An AC Power Supply Wiring Instructions For a DC Power Supply Required Wires Removing a DC Power Supply Assembling The DC Input Power Wires Installing a DC Power Supply Removing and Installing a DC Power Supply Installing The Power Supply Blank System BatteryRemoving The Power Supply Blank Replacing The System Battery Replacing the System Battery Hard-Drive Backplane Removing The Hard-Drive Backplane Hooks Cable securing guide Perc card System board Hard-drive backplane PCIe SSD backplane Release tab Connectors PCIe SSD C connector Hooks Securing slots Release tabs Installing The Hard-Drive Backplane Cabling Diagram-2.5 Inch x16 Hard-Drive Backplane Control Panel Assembly Removing The Control-Panel Assembly Installing The Control-Panel Assembly System BoardRemoving The System Board Page Installing The System Board Removing and Installing the System BoardPage Troubleshooting External Connections Troubleshooting The Video SubsystemTroubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NICTroubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting The System Battery Troubleshooting Power SuppliesTroubleshooting Cooling Problems Troubleshooting Cooling Fans Troubleshooting System Memory Troubleshooting An Internal USB Key Troubleshooting An SD Card Troubleshooting An Optical Drive Troubleshooting a Tape Backup UnitTroubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors If the problem persists, see Getting Help 118 Dell Online Diagnostics Dell Embedded System Diagnostics When To Use The Embedded System Diagnostics Running The Embedded System Diagnostics System Diagnostic ControlsLeast one event description is recorded System Board Jumper Settings Jumper Setting Description System Board Connectors Connector Description RISER1 Disabling a Forgotten Password Expansion slots using riser card Expansion BusMemory Front Connectors BackDrives Internal Connectors Video Expanded Operating Temperature Relative Humidity Environmental TemperatureTemperature Continuous Operation Maximum Vibration Environmental Gaseous Contamination 130 Viewing LCD Messages System Error MessagesLCD Messages Removing LCD Messages Details Error CodeAMP0302 Message Action BAT0017 Message ASR0003 MessageBAT0002 Message CPU0000 Message CPU0204 Message CPU0010 MessageCPU0023 Message CPU0700 Message CPU0702 Message CPU0703 MessageCPU0704 Message FAN0000 Message If the issue persists, see Getting HelpAction Reinstall or reconnect the hardware HWC2003 Message Details Fan operating speed is out of range Action MEM0007 Message MEM0000 MessageMEM0001 Message MEM0701 Message PCI1302 Message MEM1208 MessageMEM8000 Message PCI1304 Message PCI1348 Message PCI1320 MessagePCI1342 Message PCI1360 Message PSU0001 Message PST0128 MessagePST0129 Message PSU0002 Message PSU0031 Message PSU0006 MessagePSU0016 Message PSU0032 Message PSU0036 Message PSU0034 MessagePSU0035 Message PSU0037 Message Configuration and power consumption PSU1201 Message Power supply redundancy is lost DetailsSystem power inventory change System power consumption RFM2001 Message RFM1014 MessageRFM1201 Message RFM2002 Message Power. If problem persists call support SEL0006 Message All event logging is disabled DetailsAppear if the user disabled event logging Security may be compromised Failures Issues persists, contact supportFailed TMP0121 Message Diagnostic Messages Alert Messages 148 Getting Help Contacting Dell