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HP AMC20493-001-KT1, AMC20493-001-KT5, AMC20493-001-KT3 manual Troubleshooting and Maintenance

Models: AMC20493-001-KT5 AMC20493-001 AMC20493-001-KT3 AMC20493-001-KT1

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Troubleshooting and Maintenance

Reference Guide

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HP AMC20493-001-KT1, AMC20493-001-KT5, AMC20493-001-KT3 manual Troubleshooting and Maintenance

Contents

HP Notebook PC Reference Guide Reference Guide Meets the requirements of ACA Technical Standard TS008 Important Safety InformationHP Software Product License Agreement Reference Guide Edition History Page Contents Add-On Devices Batteries and Power ManagementModem and Network Connections Troubleshooting and Maintenance Index 157 HP Support and ServiceReference Information Getting Started with Your HP Notebook What’s in the box? To buy accessoriesTaking Inventory Source Description and Location To find more information Front View Identifying Parts of the Computer Back View Bottom View Hard disk drive activity Power modeBattery status Status Lights Identifying Parts of the Computer Install the battery Setting Up Your Computer To remove the battery Connect AC power Connect a phone line Hint Set up WindowsTurn on the computer What to do next Register your notebookTo connect to the Internet Basic Operation To turn the computer on and off Operating Your Computer To change the boot device To reset the computer To use the touch pad Scrolling with the scroll pad Moving and selecting This hot key Does this To use the Fn hot keys To reprogram a One-Touch button To use the One-Touch buttons This key combination Does this To use the Windows and Applications keys To use the ALT GR key To use the embedded keypad Changing the brightness To adjust the displayChanging display settings Using an external monitor To mute the audio To adjust the volumeTo change computer settings for a presentation To increase or decrease the volume To show the presentation Computer could stop responding and you could lose data Using CDs or DVDs To create or copy CDs To play DVD movies To lock your computer To set up password protectionBios Setup Utility Securing Your Computer To attach a security cable Disk drive To protect against virusesTo lock the hard disk drive Your Mobile Work Environment Working in Comfort with a Notebook PC Using Your Mobile Computer To maintain your computer Taking Care of Your ComputerTo protect your hard disk drive To extend the life of the display To safeguard your data To clean your computer Batteries and Power Management Information that was not saved will be lost Managing Power ConsumptionHow the computer manages power automatically Managing CPU power Changing timeout settings and creating power schemesUnsaved data if the computer’s battery runs down completely Off To manage power manually To check battery status Using Battery Power To get the most from your batteries To respond to a low-battery warningTo recharge the battery Using Battery Power Page Modem and Network Connections Using the Modem To connect the modem Connecting to the Internet Signing up with an Internet Service Provider To dial in to a network To disconnect from the Internet To change your modem settings To receive e-mail messages To send and receive e-mailTo start Outlook Express To send an e-mail message To send and receive faxes To connect to a LAN Connecting to a LAN To prepare for connections Making Wireless Network ConnectionsConnecting to an Existing Wireless Network Creating a New Computer-to-Computer Network AdHoc Turning on communication and making a connection To turn wireless communication on and off Turning off communication and ending a connection Turning on Bluetooth communication Making Wireless Bluetooth ConnectionsTo turn Bluetooth communication on and off Turning off Bluetooth communication To prepare for Bluetooth connections Sending Outlook data to another Bluetooth device OPP To send or receive files using BluetoothSharing files with another Bluetooth device FTP To connect to a Bluetooth printer or serial device To make a dial-up connection via a Bluetooth phone Page Add-On Devices Inserting a PC Card Connecting PC CardsTo insert or remove a PC Card Lose data Removing a PC Card Locating connectors on the computer Connecting External DevicesTo identify connectors for external devices Locating connectors on the port replicator To connect a USB device To connect a printer or other parallel deviceTo connect an external keyboard or mouse To connect an audio device To use an external monitor Connecting an external monitorSwitching the display to the external monitor Adjusting monitor resolution and other settings To connect a TV set Using dual display modeTo use a TV set as a monitor To play DVD movies on the TV To activate the TV display To connect an infrared device To connect an Ieee 1394 deviceTo connect a serial device Transferring files through an infrared connection Using the infrared portDisabling the infrared port Printing to an infrared printer To dock to the port replicator Adapter that meets the power requirements of the computerAccessories F1455A and F2297A To undock from the port replicator To install a RAM expansion module Installing Additional RAM To remove a RAM expansion module To replace the hard disk drive Replacing the Hard Disk Drive To replace the hard disk drive holder To prepare a new hard disk drive Page Troubleshooting and Maintenance If no sound is audible Troubleshooting Your ComputerAudio Problems If a DVD plays erratically CD-ROM and DVD ProblemsIf you can’t boot from a CD or DVD in the CD/DVD drive If sound does not record If a DVD movie doesn’t fill the screen If you get a Region Code error when playing a DVD movieIf a DVD movie stops playing in the middle If the computer cannot read a CD or DVD If an external display does not work Display ProblemsIf the computer is on, but the screen is blank If the screen is difficult to read If files are corrupted Hard Disk Drive ProblemsIf the computer’s hard drive doesn’t spin If the hard disk makes a buzzing or whining noise If the computer gets abnormally hot Heat ProblemsInfrared Problems If you have problems with infrared communications Keyboard and Pointing Device Problems If the built-in network adapter doesn’t connect to the LAN LAN ProblemsIf you can’t type the euro symbol If you can’t update or reinstall One-Touch software Modem Problems Memory Problems If the modem dials but doesn’t connect If the modem doesn’t dial or no dial tone is detectedIf the modem dials incorrectly If the modem connects, but transferred data is bad If the modem causes an Error messageIf the modem isn’t detected If the modem dials but you can’t hear it If an I/O card stops communicating properly PC Card Pcmcia ProblemsIf the modem clicks repeatedly but doesn’t connect If the notebook doesn’t recognize a PC Card If the computer stops responding Performance ProblemsIf the computer pauses or runs sluggishly Power and Battery Problems Port Replicator Problems If the computer has a short operating time If the Time Remaining for the battery is not correct Printing Problems If a serial modem doesn’t work properly Serial, Parallel, and USB ProblemsIf a serial mouse doesn’t work If the serial or parallel port is not working Startup ProblemsIf the computer doesn’t respond when you turn it on If the computer won’t boot from battery power If you have problems with wireless 802.11 communication Wireless ProblemsIf the computer won’t boot from the floppy disk drive If the computer stops responding after booting If you can connect, but the network is slow If your computer cannot detect any Bluetooth devicesIf your computer cannot detect a certain Bluetooth device To run the e-Diagtools diagnostic test Testing the Hardware Testing the Hardware To run the Bios Setup utility Configuring the Computer Description SettingDefault Main Menu Security Menu Setting DescriptionSystem Devices Menu Exit Menu Boot Menu To recover the factory installation of your hard disk Reinstalling and Updating Software PC Identification and Bios passwords To replace a damaged Recovery CD or DVDTo update the Bios To update Windows drivers HP Support and Service HP will not be able to help with questions about To contact HP for support or serviceGetting Assistance for Your Computer To get help from the Web Pavilion models To receive repair service To prepare your computer for shipment Hewlett-Packard Limited Warranty Statement Product Duration of Limited WarrantyPage Reference Information Models with Technology Code KB Hardware SpecificationsPhysical Attributes Processor Models with Technology Code KA Bus Architecture Audio System Keyboard and Pointing Devices Power Mass Storage Bluetooth PAN Wireless LAN Major ICs Models with Technology Code KA Modem Reference Conexant AT Commands ConexantCommand Modem Reference Information Modem Reference Information +GCAP Qcpc Command Function Conexant FAX Class ECC Commands AT* Commands Voice Commands Range/units Registers ConexantSelected Result Codes Conexant Register Rated Voltage and Current Safety InformationPower Cords Country or Region Ergonomics Battery Safety LED Safety Laser Safety Exposure to Radio Frequency Radiation Mercury Safety Connections to Peripheral Devices Regulatory Information Trade name CanadaDeclaration of Conformity U.S.A Responsible Party European Union Regulatory Information Japan Telecommunications Approval Japan Russia International EMC Page Index Reference Guide Reference Guide USB