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Lexmark X502N, X500n Solving copy problems, Copier does not respond, Scanner unit does not close

Models: X502N X500n

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Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Check the power

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Poor copy quality

These are some examples of poor copy quality:

•Blank pages

•Checkerboard pattern

•Distorted graphics or pictures

•Missing characters

•Faded print

•Dark print

•Skewed lines

•Smudges

•Streaks

•Unexpected characters

•White lines in print

These are possible solutions. Try one or more of the following:

Are there any error messages on the display?

Clear any error messages.

Is the toner low?

When Toner Low <xxxx> appears or when the print becomes faded, follow these steps to extend the life of the toner cartridge(s):

1Remove the toner cartridge(s).

2Firmly shake the cartridge(s) side-to-side and front-to-back several times to redistribute toner.

3Reinsert the toner cartridge(s) and continue printing.

Note: Repeat this procedure multiple times until the print remains faded, and then replace the toner cartridge(s).

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Lexmark X502N, X500n manual Solving copy problems, Copier does not respond, Scanner unit does not close, Poor copy quality

Contents

Users Guide X500n, X502nPage Contents Scanning PrintingCopying Clearing jams FaxingMaintaining the printer Administrative supportUnderstanding printer menus Understanding printer messages117 Troubleshooting137 Safety information Basic model Configured modelsLearning about the printer Page Fully configured model Control panel item Description Understanding the control panelControl panel item Description Control panel item Description Country/region Using an RJ11 adapterGetting the printer ready to fax Choosing a fax connectionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the date Setting the outgoing fax name and numberSetting the time Installing a 530-sheet drawer Installing optionsSecuring the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading trays Loading paper and specialty mediaPage Page Converting the standard tray to a legal-size tray Page Page Setting up the standard exit bin Setting the Paper TypeLinking trays Paper guidelines Paper characteristicsPaper and specialty media guide Selecting preprinted forms and letterhead Using letterheadUnacceptable paper Selecting paperUsing envelopes Using transparenciesUsing labels Storing paper Using card stockSupported paper sizes Supported paper sizes, types, and weightsSupported paper types Paper capacities Supported paper weightsPage Printing a document from Windows Installing printer softwarePrinting the configuration PrintingPrinting the demo Canceling a print jobClick the trash icon Selecting a paper tray for copies Customizing copy settingsCopying Making a copyReducing or enlarging copies Selecting a paper size for copiesMaking a copy lighter or darker Adjusting copy qualityCopying multiple pages onto a single sheet Collated Not collated Canceling a copy jobCollating copies Scanning Scanning a document using the computerScanning text for editing Customizing scan settings using the computerScanning documents directly to other applications General tab Select Moire Reduction Scanning clear images from magazines or newspapersScanning to a computer over the network Searching the scan directory Setting up the scan directoryCanceling a scan job Customizing scan settings from the control panelMaking a scanned image lighter or darker Sending a fax Sending a fax using the ADFFaxing Sending a broadcast fax Sending a fax using the scanner glassCanceling a broadcast fax Sending a fax at the end of a conversation Canceling a fax jobSending a fax while listening to a call On Hook Dial Receiving a fax at the end of a conversation Setting the fax receive modeReceiving a fax Understanding the fax receive modesReceiving a fax from an extension telephone Adjusting fax activity report settingsSetting up Quick Dial numbers Printing fax activity reportsPrinting the Speed Dial list Setting up Speed Dial numbersPrinting the Quick Dial list Understanding the dialing options Customizing dial settingsSetting the dialing mode Adjusting the volumeSetting up to fax while behind a PBX Making a fax lighter or darker Customizing fax settingsChanging the fax resolution Reducing the print size of an incoming fax Setting up real time fax transmissionSelecting a paper tray for incoming faxes Understanding jam messages and locations Clearing jamsAvoiding jams Optional 530-sheet tray Tray ADF doorRear door top Rear door bottomClearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper Jam B Paper Jam C Paper jam in the ADFPage Page Close the ADF cover Press Menus list Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Understanding printer menusReduce/Enlarge SortQuality DensityScan Settings menu Limitation of size of mail Fax Settings menuTX Settings Delete Document RX SettingsTray Settings Quick Dial Entry Comm SettingsReport Settings Fax Directory menuSpeed Dial Entry Machine Settings menuSpeaker Volume Paper SettingsToner Saver Mode Job TimeoutScanner Carriage Supplies InfoReports Print menu Network Settings menuAdmin Settings menu Auto Clear PBX Access DigitDefault Mode Power SaverAdmin Menu Lock Setting DefaultUnderstanding printer messages List of status and error messagesCover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Storing supplies Cleaning the printerCleaning the exterior of the printer Maintaining the printer100 Cleaning the scanner glass101 Cleaning the dust-proof glass102 103 104 105 106 Ordering suppliesOrdering toner cartridges Ordering a waste toner bottle Moving the printerOrdering a fuser Ordering a photodeveloper cartridge108 Locking the scanner109 Removing the printer from the 530-sheet drawer110 111 112 Setting the printer up in a new locationMoving the printer to another location 113 Adjusting Power Saver Administrative supportLocking the administrator menus Changing the administrator menus password115 Restoring factory default settingsSetting the Default mode 116 Using the Embedded Web ServerTurning on Auto Clear Control panel display is blank TroubleshootingSolving printing problems Online customer support Checking an unresponsive printerUnexpected page breaks occur Job takes longer than expected to printTray linking does not work Poor copy quality Solving copy problemsCopier does not respond Scanner unit does not closePartial document or photo copies Scanning takes too long or freezes the computer Solving scan problemsScanner does not respond Scan was not successfulCannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computerCheck the printer connections Review this digital phone service checklistTemporarily disable Call Waiting Do you have Voice Mail service?Can send but not receive faxes Received fax has poor print quality Can receive but not send faxesDrawers Solving option problemsPaper jam message remains after jam is cleared Solving paper feed problemsSolving print quality problems Paper frequently jamsSmeared vertical print Color misregistrationLight colored line, white line, or incorrectly colored line Streaked vertical lines Streaked horizontal linesPrint irregularities Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print is too lightGray background Print is too darkTransparency print quality is poor Skewed print Uneven print densityGhost images Incorrect margins133 Blank pagesClipped images Is the toner cartridge defective or empty?Toner specks Solid color pagesPaper curl 135 FAQ about color printingWhat is RGB color? Toner rubs off136 Contacting Customer Support137 Edition notice138 Industry Canada compliance statement139 European Community EC directives conformity140 Noise emission levels141 142 New Zealand Telecom equipment notice143 Power consumption144 Off mode145 Extent of limited warranty146 SymbolsIndex Numerics147 148 149 150