117, Troubleshooting | Lexmark X502N, X500n specification

Using the Embedded Web Server	116
Troubleshooting	117
Online customer support	117
Checking an unresponsive printer	117
Solving printing problems	117
Multiple-language PDFs do not print	117
Control panel display is blank	117
Jobs do not print	117
Job takes longer than expected to print	118
Tray linking does not work	118
Unexpected page breaks occur	118
Solving copy problems	119
Copier does not respond	119
Scanner unit does not close	119
Poor copy quality	119
Partial document or photo copies	120
Solving scan problems	121
Scanner does not respond	121
Scan was not successful	121
Scanning takes too long or freezes the computer	121
Poor scanned image quality	121
Partial document or photo scans	122
Cannot scan from a computer	122
Solving fax problems	122
Cannot send or receive a fax	122
Can send but not receive faxes	124
Can receive but not send faxes	125
Received fax has poor print quality	125
Solving option problems	126
Option does not operate correctly or quits after it is installed	126
Drawers	126
Solving paper feed problems	127
Paper frequently jams	127
Paper jam message remains after jam is cleared	127
Solving print quality problems	127
Repeating defects	127
Color misregistration	128
Light colored line, white line, or incorrectly colored line	128
Smeared vertical print	128
Streaked horizontal lines	129
Streaked vertical lines	129
Print is too light	130
Print irregularities	130
Print is too dark	131

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Lexmark X502N, X500n manual 117, Troubleshooting

Contents

Users Guide X500n, X502nPage Contents Copying PrintingScanning Clearing jams Faxing Maintaining the printer Administrative supportUnderstanding printer menus Understanding printer messages 117 Troubleshooting 137 Safety information Learning about the printer Configured modelsBasic model Page Fully configured model Control panel item Description Understanding the control panel Control panel item Description Control panel item Description Country/region Using an RJ11 adapterGetting the printer ready to fax Choosing a fax connectionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the date Setting the outgoing fax name and number Setting the time Installing a 530-sheet drawer Installing options Securing the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading trays Loading paper and specialty mediaPage Page Converting the standard tray to a legal-size tray Page Page Setting up the standard exit bin Setting the Paper Type Linking trays Paper and specialty media guide Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Using letterheadUnacceptable paper Selecting paper Using envelopes Using transparencies Using labels Storing paper Using card stock Supported paper sizes Supported paper sizes, types, and weights Supported paper types Paper capacities Supported paper weightsPage Printing a document from Windows Installing printer softwarePrinting the configuration Printing Printing the demo Canceling a print job Click the trash icon Selecting a paper tray for copies Customizing copy settingsCopying Making a copy Reducing or enlarging copies Selecting a paper size for copies Copying multiple pages onto a single sheet Adjusting copy qualityMaking a copy lighter or darker Collating copies Canceling a copy jobCollated Not collated Scanning Scanning a document using the computer Scanning documents directly to other applications Customizing scan settings using the computerScanning text for editing General tab Scanning to a computer over the network Scanning clear images from magazines or newspapersSelect Moire Reduction Searching the scan directory Setting up the scan directoryCanceling a scan job Customizing scan settings from the control panel Making a scanned image lighter or darker Faxing Sending a fax using the ADFSending a fax Canceling a broadcast fax Sending a fax using the scanner glassSending a broadcast fax Sending a fax while listening to a call On Hook Dial Canceling a fax jobSending a fax at the end of a conversation Receiving a fax at the end of a conversation Setting the fax receive modeReceiving a fax Understanding the fax receive modes Receiving a fax from an extension telephone Adjusting fax activity report settingsSetting up Quick Dial numbers Printing fax activity reports Printing the Quick Dial list Setting up Speed Dial numbersPrinting the Speed Dial list Understanding the dialing options Customizing dial settingsSetting the dialing mode Adjusting the volume Setting up to fax while behind a PBX Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Selecting a paper tray for incoming faxes Setting up real time fax transmissionReducing the print size of an incoming fax Avoiding jams Clearing jamsUnderstanding jam messages and locations Optional 530-sheet tray Tray ADF doorRear door top Rear door bottom Clearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper Jam B Paper Jam C Paper jam in the ADFPage Page Close the ADF cover Press Menus list Copy Settings menuScan Settings Fax Settings Fax Directory Admin Settings Understanding printer menus Reduce/Enlarge SortQuality Density Scan Settings menu TX Settings Fax Settings menuLimitation of size of mail Tray Settings RX SettingsDelete Document Quick Dial Entry Comm SettingsReport Settings Fax Directory menu Speed Dial Entry Machine Settings menuSpeaker Volume Paper Settings Toner Saver Mode Job Timeout Scanner Carriage Supplies Info Reports Print menu Network Settings menu Admin Settings menu Auto Clear PBX Access DigitDefault Mode Power Saver Admin Menu Lock Setting Default Understanding printer messages List of status and error messages Cover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Storing supplies Cleaning the printerCleaning the exterior of the printer Maintaining the printer 100 Cleaning the scanner glass 101 Cleaning the dust-proof glass 102 103 104 105 Ordering toner cartridges Ordering supplies106 Ordering a waste toner bottle Moving the printerOrdering a fuser Ordering a photodeveloper cartridge 108 Locking the scanner 109 Removing the printer from the 530-sheet drawer 110 111 Moving the printer to another location Setting the printer up in a new location112 113 Adjusting Power Saver Administrative supportLocking the administrator menus Changing the administrator menus password Setting the Default mode Restoring factory default settings115 Turning on Auto Clear Using the Embedded Web Server116 Control panel display is blank TroubleshootingSolving printing problems Online customer support Checking an unresponsive printer Tray linking does not work Job takes longer than expected to printUnexpected page breaks occur Poor copy quality Solving copy problemsCopier does not respond Scanner unit does not close Partial document or photo copies Scanning takes too long or freezes the computer Solving scan problemsScanner does not respond Scan was not successful Cannot send or receive a fax Solving fax problemsPartial document or photo scans Cannot scan from a computer Check the printer connections Review this digital phone service checklistTemporarily disable Call Waiting Do you have Voice Mail service? Can send but not receive faxes Received fax has poor print quality Can receive but not send faxes Drawers Solving option problems Paper jam message remains after jam is cleared Solving paper feed problemsSolving print quality problems Paper frequently jams Light colored line, white line, or incorrectly colored line Color misregistrationSmeared vertical print Streaked vertical lines Streaked horizontal lines Print irregularities Make sure the Color Adjustment settings are not too lightCheck the Media Type setting Print is too light Transparency print quality is poor Print is too darkGray background Skewed print Uneven print densityGhost images Incorrect margins 133 Blank pagesClipped images Is the toner cartridge defective or empty? Paper curl Solid color pagesToner specks 135 FAQ about color printingWhat is RGB color? Toner rubs off 136 Contacting Customer Support 137 Edition notice 138 Industry Canada compliance statement 139 European Community EC directives conformity 140 Noise emission levels 141 142 New Zealand Telecom equipment notice 143 Power consumption 144 Off mode 145 Extent of limited warranty 146 SymbolsIndex Numerics 147 148 149 150