Can send but not receive faxes | Lexmark X500n, X502N guide

Check the country code

1Make sure the printer is on and Ready appears.

2From the control panel, press .

3Press or repeatedly until Admin Settings appears, and then press .

4Press or repeatedly until Country Code appears, and then press .

5Look down at the Country Code menu item to see the user default setting indicated by an asterisk (*).

6If you want to change the county code:

aPress or repeatedly until the country or region where you are operating the printer appears, and then press .

bPress to return to the Ready state.

7If you do not want to change the country code, press to return to the Ready state.

Is the printer memory full?

1Dial the fax number.

2Scan the original document one page at a time.

Can send but not receive faxes

These are possible solutions. Try one or more of the following:

Is there paper in the paper tray(s)?

Make sure paper is loaded in the tray(s).

Check the Ring Count Delay settings

The Ring Count Delay sets the number of times the phone line rings before the printer answers in Fax Only mode. If you have extension phones on the same line as the printer, or subscribe to the telephone company's Distinctive Ring service, keep the Ring Count Delay setting at 4.

1From the control panel, press .

2Press or repeatedly until Fax Settings appears, and then press .

3Press or repeatedly until RX Settings appears, and then press .

4Press or repeatedly until Ring Count Delay appears, and then press .

5Press or repeatedly to set how many times the phone line rings before the printer answers (0–99), and then press .

6Press to return to the Ready state.

When the number of rings you set is detected, the printer automatically receives the incoming fax. Set the Ring Count Delay to 0 to disable the line from ringing.

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Lexmark X500n, X502N manual Can send but not receive faxes

Contents

X500n, X502n Users GuidePage Contents Copying PrintingScanning Faxing Clearing jams Administrative support Understanding printer menusUnderstanding printer messages Maintaining the printer Troubleshooting 117 137 Safety information Learning about the printer Configured modelsBasic model Page Fully configured model Understanding the control panel Control panel item Description Control panel item Description Control panel item Description Using an RJ11 adapter Getting the printer ready to faxChoosing a fax connection Country/regionPage Country/region Connecting directly to a telephone wall jack Connecting directly to a telephone wall jack in Germany Connecting to a telephone Connecting to an answering machine Page Connecting to a computer with a modem Setting the outgoing fax name and number Setting the date Setting the time Installing options Installing a 530-sheet drawer Securing the 530-sheet drawer to the printer Attaching cables Ethernet port USB symbol USB port Loading paper and specialty media Loading traysPage Page Converting the standard tray to a legal-size tray Page Page Setting the Paper Type Setting up the standard exit bin Linking trays Paper and specialty media guide Paper characteristicsPaper guidelines Using letterhead Unacceptable paperSelecting paper Selecting preprinted forms and letterhead Using transparencies Using envelopes Using labels Using card stock Storing paper Supported paper sizes, types, and weights Supported paper sizes Supported paper types Supported paper weights Paper capacitiesPage Installing printer software Printing the configurationPrinting Printing a document from Windows Canceling a print job Printing the demo Click the trash icon Customizing copy settings CopyingMaking a copy Selecting a paper tray for copies Selecting a paper size for copies Reducing or enlarging copies Copying multiple pages onto a single sheet Adjusting copy qualityMaking a copy lighter or darker Collating copies Canceling a copy jobCollated Not collated Scanning a document using the computer Scanning Scanning documents directly to other applications Customizing scan settings using the computerScanning text for editing General tab Scanning to a computer over the network Scanning clear images from magazines or newspapersSelect Moire Reduction Setting up the scan directory Canceling a scan jobCustomizing scan settings from the control panel Searching the scan directory Making a scanned image lighter or darker Faxing Sending a fax using the ADFSending a fax Canceling a broadcast fax Sending a fax using the scanner glassSending a broadcast fax Sending a fax while listening to a call On Hook Dial Canceling a fax jobSending a fax at the end of a conversation Setting the fax receive mode Receiving a faxUnderstanding the fax receive modes Receiving a fax at the end of a conversation Adjusting fax activity report settings Setting up Quick Dial numbersPrinting fax activity reports Receiving a fax from an extension telephone Printing the Quick Dial list Setting up Speed Dial numbersPrinting the Speed Dial list Customizing dial settings Setting the dialing modeAdjusting the volume Understanding the dialing options Setting up to fax while behind a PBX Changing the fax resolution Customizing fax settingsMaking a fax lighter or darker Selecting a paper tray for incoming faxes Setting up real time fax transmissionReducing the print size of an incoming fax Avoiding jams Clearing jamsUnderstanding jam messages and locations ADF door Rear door topRear door bottom Optional 530-sheet tray Tray Clearing Tray 1 jams Page Clearing Tray 2 jams Clearing jams behind the rear door Paper jam in the ADF Paper Jam B Paper Jam CPage Page Close the ADF cover Press Copy Settings menu Scan Settings Fax Settings Fax Directory Admin SettingsUnderstanding printer menus Menus list Sort QualityDensity Reduce/Enlarge Scan Settings menu TX Settings Fax Settings menuLimitation of size of mail Tray Settings RX SettingsDelete Document Comm Settings Report SettingsFax Directory menu Quick Dial Entry Machine Settings menu Speaker VolumePaper Settings Speed Dial Entry Job Timeout Toner Saver Mode Supplies Info Scanner Carriage Network Settings menu Reports Print menu Admin Settings menu PBX Access Digit Default ModePower Saver Auto Clear Setting Default Admin Menu Lock List of status and error messages Understanding printer messages Cover Open Close OPC Cover Missing Install Fuser Unit Place Next Page Then Press Set Sleep Cleaning the printer Cleaning the exterior of the printerMaintaining the printer Storing supplies Cleaning the scanner glass 100 Cleaning the dust-proof glass 101 102 103 104 105 Ordering toner cartridges Ordering supplies106 Moving the printer Ordering a fuserOrdering a photodeveloper cartridge Ordering a waste toner bottle Locking the scanner 108 Removing the printer from the 530-sheet drawer 109 110 111 Moving the printer to another location Setting the printer up in a new location112 113 Administrative support Locking the administrator menusChanging the administrator menus password Adjusting Power Saver Setting the Default mode Restoring factory default settings115 Turning on Auto Clear Using the Embedded Web Server116 Troubleshooting Solving printing problemsOnline customer support Checking an unresponsive printer Control panel display is blank Tray linking does not work Job takes longer than expected to printUnexpected page breaks occur Solving copy problems Copier does not respondScanner unit does not close Poor copy quality Partial document or photo copies Solving scan problems Scanner does not respondScan was not successful Scanning takes too long or freezes the computer Solving fax problems Partial document or photo scansCannot scan from a computer Cannot send or receive a fax Review this digital phone service checklist Temporarily disable Call WaitingDo you have Voice Mail service? Check the printer connections Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Solving option problems Drawers Solving paper feed problems Solving print quality problemsPaper frequently jams Paper jam message remains after jam is cleared Light colored line, white line, or incorrectly colored line Color misregistrationSmeared vertical print Streaked horizontal lines Streaked vertical lines Make sure the Color Adjustment settings are not too light Check the Media Type settingPrint is too light Print irregularities Transparency print quality is poor Print is too darkGray background Uneven print density Ghost imagesIncorrect margins Skewed print Blank pages Clipped imagesIs the toner cartridge defective or empty? 133 Paper curl Solid color pagesToner specks FAQ about color printing What is RGB color?Toner rubs off 135 Contacting Customer Support 136 Edition notice 137 Industry Canada compliance statement 138 European Community EC directives conformity 139 Noise emission levels 140 141 New Zealand Telecom equipment notice 142 Power consumption 143 Off mode 144 Extent of limited warranty 145 Symbols IndexNumerics 146 147 148 149 150