NETGEAR FVS318N manual Troubleshooting the IPv6 Connection, 383

ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

system name, or account name that was assigned to you by your ISP. You might also have to enter the assigned domain name or workgroup name in the Domain Name field, and you might have to enter additional information. For more information, see Manually Configure an IPv4 Internet Connection on page 31.

•Your ISP allows only one Ethernet MAC address to connect to the Internet, and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the wireless VPN firewall’s MAC address.

-Configure your wireless VPN firewall to spoof your computer’s MAC address. You can do this in the Router’s MAC Address section on the Broadband Advanced Options screen. For more information, see Configure Advanced WAN Options and Other Tasks on page 50.

If your wireless VPN firewall can obtain an IP address, but an attached computer is unable to load any web pages from the Internet:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www.netgear.com) to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the wireless VPN firewall configured as its TCP/IP gateway.

Troubleshooting the IPv6 Connection

If you have difficulty connecting over an IPv6 connection, there might be an incorrect configuration on the wireless VPN firewall or the computer from which you are trying to connect to the wireless VPN firewall:

Check the wireless VPN firewall:

•By default, the wireless VPN firewall is set to IPv4-only mode. Make sure that the wireless VPN firewall is set to IPv4/IPv6 mode (see Configure the IPv6 Routing Mode on

page 38).

•Make sure that the ISP settings are correct (see Configure a Static IPv6 Internet Connection on page 41). The wireless VPN firewall cannot receive a valid IPv6 address if the Internet connection is not correctly configured.

•Make sure that the wireless VPN firewall can provide IPv6 addresses to the computers on the LAN (see Manage the IPv6 LAN on page 73). Check the settings on the LAN Setup (IPv6) screen, and if applicable for your type of configuration, on the RADVD screen.

Troubleshooting

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