ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

If all LEDs are still on more than several minutes minute after power-up, do the following:

Turn off the power, and then turn it on again to see if the wireless VPN firewall recovers.

Reset the wireless VPN firewall’s configuration to factory default settings. Doing so sets the wireless VPN firewall’s IP address to 192.168.1.1. This procedure is explained in Restore the Default Configuration and Password on page 388.

If the error persists, you might have a hardware problem and should contact NETGEAR technical support.

LAN or WAN Port LEDs Not On

If either the LAN LEDs or WAN LEDs do not light when the Ethernet connection is made, check the following:

Make sure that the Ethernet cable connections are secure at the wireless VPN firewall and at the hub, router, or workstation.

Make sure that power is turned on to the connected hub, router, or workstation.

Be sure that you are using the correct cables:

When connecting the wireless VPN firewall’s WAN ports to one or two devices that provide the Internet connections, use the cables that are supplied with the devices. These cables could be standard straight-through Ethernet cables or Ethernet crossover cables.

Troubleshoot the Web Management Interface

If you cannot access the wireless VPN firewall’s web management interface from a computer on your local network, check the following:

Check the Ethernet connection between the computer and the wireless VPN firewall as described in the previous section (LAN or WAN Port LEDs Not On).

If your computer’s IP address is shown as 169.254.x.x:

Windows and Mac operating systems generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the wireless VPN firewall and reboot your computer.

If your wireless VPN firewall’s IP address has been changed and you do not know the current IP address, reset the wireless VPN firewall’s configuration to factory default settings. This sets the wireless VPN firewall’s IP address to 192.168.1.1. This procedure is explained in Restore the Default Configuration and Password on page 388.

Tip: If you do not want to revert to the factory default settings and lose your configuration settings, you can reboot the wireless VPN firewall and use a sniffer to capture packets sent during the reboot. Look at the ARP packets to locate the wireless VPN firewall’s LAN interface address.

Troubleshooting

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NETGEAR FVS318N manual Troubleshoot the Web Management Interface, LAN or WAN Port LEDs Not On, 380