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11. Troubleshooting
This chapter provides troubleshooting tips and information for the wireless VPN firewall. After
each problem description, instructions are provided to help you diagnose and solve the problem.
For the common problems listed, go to the section indicated.
•Is the wireless VPN firewall on?
Go to Basic Functioning on page 379.
•Have I connected the wireless VPN firewall correctly?
Go to Basic Functioning on page 379.
•I cannot access the wireless VPN firewall’s web management interface.
Go to Troubleshoot the Web Management Interface on page 380.
•A time-out occurs.
Go to When You Enter a URL or IP Address, a Time-Out Error Occurs on page 381.
•I cannot access the Internet or the LAN.
Go to Troubleshoot the ISP Connection on page 382.
•I have problems with the IPv6 connection.
Go to Troubleshooting the IPv6 Connection on page 383
•I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using a Ping Utility on page 386.
•I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 388.
•The date or time is not correct.
Go to Address Problems with Date and Time on page 389.
•I need more information.
Go to Access the Knowledge Base and Documentation on page 389.