NETGEAR FVS318N manual Troubleshoot the ISP Connection,  To check the WAN IP address, 382

ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

Troubleshoot the ISP Connection

If your wireless VPN firewall is unable to access the Internet, you should first determine whether the wireless VPN firewall is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your wireless VPN firewall requests an IP address from the ISP. You can determine whether the request was successful using the web management interface.

To check the WAN IP address:

1.Launch your browser and navigate to an external site such as www.netgear.com.

2.Access the web management interface of the wireless VPN firewall’s configuration at https://192.168.1.1.

3.Select Network Configuration > WAN Settings > Broadband ISP Settings. The Broadband ISP Settings screen for IPv4 displays.

4.Take one of the following actions:

-For IPv4. Click the Broadband Status option arrow. The Connection Status pop-up screen for IPv4 displays (see Figure 11 on page 30).

-For IPv6. In the upper right of the screen, select the IPv6 radio button. The ISP Broadband Settings screen displays the IPv6 settings. Then click the Status option arrow. The Connection Status pop-up screen for IPv6 displays (see Figure 20 on page 41).

5.Check that an IP address is shown for the WAN port. If an IP address with zeros only is shown, or if no IP address is shown, the wireless VPN firewall has not obtained an IP address from your ISP, or for IPv6, has not obtained or generated an IP address.

If your wireless VPN firewall is unable to obtain an IP address from the ISP, you might need to force your modem, dish, or router to recognize your new wireless VPN firewall by performing the following procedure:

1.Turn off the power to the modem, dish, or router.

2.Turn off the power to your wireless VPN firewall.

3.Wait 5 minutes, and then turn on the power to the modem, dish, or router.

4.When the LEDs of the modem, dish, or router indicate that synchronization with the ISP has occurred, turn on the power to your wireless VPN firewall.

If your wireless VPN firewall is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•Your ISP might require a login program.

For IPv4 connections, ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•For IPv4 connections, if your ISP requires a login, you might have incorrectly set the login name and password.

•For IPv4 connections, your ISP might check for your computer’s host name. On the Broadband ISP Settings screen for IPv4, in the Account Name field, enter the host name,

Troubleshooting

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