NETGEAR FVS318N manual When You Enter a URL or IP Address, a Time-Out Error Occurs, 381

ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

•Make sure that you are using the SSL https://address login rather than the http://address login.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Clear the browser’s cache.

•Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when entering this information.

Note: To be able to configure the wireless VPN firewall, your computer’s IP address does not need to be on the same subnet as the wireless VPN firewall.

If the wireless VPN firewall does not save changes you have made in the web management interface, check the following:

•When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost.

•Click the Refresh or Reload button in the web browser. The changes might have occurred, but the web browser might be caching the old configuration.

When You Enter a URL or IP Address, a Time-Out Error Occurs

A number of things could be causing this situation. Try the following troubleshooting steps:

•Check whether other computers on the LAN work correctly. If they do, ensure that your computer’s TCP/IP settings are correct. If you use a fixed (static) IP address, check the subnet mask, default gateway, DNS, and IP addresses on the Broadband ISP Settings screen. For more information, see Manually Configure an IPv4 Internet Connection on page 31.

•If the computer is configured correctly, but still not working, ensure that the wireless VPN firewall is connected and turned on. Connect to the web management interface, and check the wireless VPN firewall’s settings. If you cannot connect to the wireless VPN firewall, see the information in the previous section (Troubleshoot the Web Management Interface on page 380).

•If the wireless VPN firewall is configured correctly, check your Internet connection (for example, your modem, dish, or router) to make sure that it is working correctly.

Troubleshooting

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