NETGEAR FVS318N Test the Path from Your Computer to a Remote Device, Ping -n 10 IP address, 387

ProSafe Wireless-N 8-Port Gigabit VPN Firewall FVS318N

3.Click OK. A message similar to the following should display:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from <IP address>: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

•Wrong physical connections

-Make sure that the LAN port LED is on. If the LED is off, follow the instructions in LAN or WAN Port LEDs Not On on page 380.

-Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and wireless VPN firewall.

•Wrong network configuration

-Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer or workstation.

-Verify that the IP address for your wireless VPN firewall and your workstation are correct and that the addresses are on the same subnet.

Test the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your computer to a remote device. From the Windows Run dialog box, type:

ping -n 10 <IP address>

in which <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

•Check that your computer has the IP address of your wireless VPN firewall listed as the default gateway. If the IP configuration of your computer is assigned by DHCP, this information is not visible in your computer’s Network Control Panel.

•Check to see that the network address of your computer (the portion of the IP address that is specified by the netmask) is different from the network address of the remote device.

•Check that the modem, dish, or router is connected and functioning.

•For IPv4 connections, if your ISP assigned a host name, system name, or account name to your computer, enter that name in the Account Name field on the Broadband ISP Settings (IPv4) screen. You might also have to enter the assigned domain name or workgroup name in the Domain Name field, and you might have to enter additional

Troubleshooting

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