Troubleshooting, VBIPI.exe does not work | Canon VB-C10R guide

Troubleshooting

Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is displayed, refer to the log message list for the log details and the appropriate response.

The VB-C10/VB-C10R does not start up. The Camera LED does not light.

●Check that the AC cable is connected correctly.

●Switch the VB-C10/VB-C10R off and then on again (→ P.2-4).

●If the Camera LED (→ P.1-9, 1-10) is not illuminated in green, there is a system error. Press the Reset switch (→ P.8-5). If this does not resolve the problem, contact your

Canon dealer.

VBIPI.exe does not work.

●Check that the LAN cable used for setup is connected correctly.

●Try turning off the power to the VB-C10/VB-C10R, then turning it on again (→ P.2-4). There will no longer be any effect on VBIPI.exe 20 minutes or more after power is turned on.

●Check to see if the VB-C10/VB-C10R and the PC running VBIPI.exe are connected to the same network segment.

The VB-C10/VB-C10R sample page does not appear.

●Check that the LAN cable is connected correctly.

●Check that the VB-C10/VB-C10R network settings are correct. In particular, check that the IP address, subnet mask and default gateway address settings are valid for the network you are using.

●If you have changed the IP address, the new IP address does not take effect until you reboot the VB-C10/VB-C10R.

●If access control for the VB-C10/VB-C10R is being used, check the settings (→ P.3-19).

●Check that the IP address or URL settings in the viewer software are correct.

●When using the router’s NAT function, be sure the VB-C10/VB-C10R’s IP address in the Web page is correct (→ P.5-26).

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Canon user manual Troubleshooting, VBIPI.exe does not work, VB-C10/VB-C10R sample page does not appear

Contents

User’s Manual Center toll-free at 1-800-828-4040U.S.A.only Introduction Exclusion of LiabilityCopyright Information Trademark Notices Request concerning disclosure of live videos Contents Preset Setting Tool Admin ViewerView Restriction Tool Log Viewer Using the Helper Viewer to Distribute Videos Troubleshooting Log MessagesSpecifications Restoring the Factory Default Settings Important Operational Instructions Safe Use of EquipmentFDA regulation FCC Notice Network Camera VB-C10/VB-C10R Important Safety Instructions Fig-1 Styles Maintenance Cleaning the EquipmentCleaning the Lens Tip Before Using the VB-C10/VB-C10R Features of the VB-C10/VB-C10R Panorama picture creation functions and settings Camera Position Preset functionSimple set up and management More powerful security functions System Configuration Viewer Software FunctionsRecommended browser Java Viewer Products sold separately Optional ProductsWebView Livescope MV VB Administration Tools → P.4-2 Hardware and Software RequirementsWebview Livescope Viewer Software → P.1-4 Java Viewer version VBCollector → P.6-6 Webview Livescope MV version 2.0/LE → P.1-5 Package Contents Front System Components and Their OperationRear Mounting plate Camera LED Base Camera head Reset switch Serial No MAC address Reset switchBottom Screw hole for tripod mountingPage Installation Before Using the VB-C10/VB-C10R Installing the VB-C10/VB-C10RUsing a Tripod VB-C10 Do not overtighten the mounting screw Using the Wide-angle Converter VB-C10 Wide-angle Converter Connecting the Components Turning the Power on and OFF Sample Network Configurations Sample LAN Environment ConfigurationSample Configuration in an ISP Environment InternetPage Setup Procedures Installation Procedure Preparations for Initial SetupVB-C10 LAN cable Hub Initial Setup Turn on the PC’s power switch IP address that was set is displayed User name cannot be changed Initial settings are now complete Access the sample page from the Web browser Checking OperationClick on each sample Sample Example of the Java Viewer Detail Settings Accessing the Settings TitleUse the browser to access http//192.168.100.1/admin Enter the user name and password Settings Title Page for VB-C10/VB-C10R Settings TitleJapanese button Root Account System/Network SettingsEthernet Date/Time Settings Date and Time Current Camera Time Camera Settings Camera SettingsWith the VB-C10R, the displayed pan and tilt values change Detail Settings View Restriction Settings Range of Camera Head MovementControllable range and Video Capture Range Do not attempt to manually change the camera head angle About view restriction Common Settings Preset SettingsPresets Up to 8 presets can be specified. Application Picture Recording and External Device I/O Settings External Device Input Schedule External Device Names Picture Recording triggered by External Devices Pre-event recording for an on eventTip on Picture Recording Access Control Settings Authorized User Account WebView Livescope Setting Settings WebView Livescope Miscellaneous Settings IP Installer Use IP InstallerISDN/leased line ADSL, etc VB-C10/VB-C10R Http Server Administration Tools Settings On-board File System InformationRecorded Picture Information and Manipulation Miscellaneous View Log Events VB Administration Tools Overview of VB Administration Tools VBAdmin Startup Panel → P.4-4Panorama Creation Tool → P.4-7 Are possible through the Internet/Intranet Preset Setting Tool → P.4-17 Admin Viewer → P.4-24View Restriction Tool → P.4-12 Log Viewer → P.4-22 Installing VB Administration Tools Turn on the power to the PC Starting Up VB Administration Tools VBAdmin Startup Panel starts up Panorama Creation Tool Without a panorama picture About the Panorama Creation Tool Display Screen Display Connect InformationCaptured date display Panorama picture display Capture button VB-C10 panorama pictureVB-C10R panorama picture Capturing Panorama PicturesTo Capture Updating/Deleting Panorama Pictures To UpdateTo Delete Opening/Saving Pictures ReconnectingDisplaying Connection Information View Restriction Tool View Restriction Tool Display Screen View restriction setting values Admin Viewer buttonApply the View Restriction View Restriction Values Entry box and Get Value button Retrieving values from Admin Viewer and changing settings Setting View RestrictionsClick the Send button Changing Settings from the View Restriction Preview Frame Setting presets using the Preset Setting Tool Preset Setting ToolReflecting preset settings in the viewer Preset Setting Tool Display Screen Preset Name Preset Values Entry box and the Brightness Selection boxPreset Settings Brightness Setting Presets Changing Settings from the Preset Preview Frame Using selection criteria to display logs Log ViewerViewing Logs Choose Filter from the View menu Error Type Specify Type Specifying the levels of the logsSpecifying the modules that output the logs Specify Code Admin Viewer Starting Up Admin ViewerClick the Admin Viewer on the VBAdmin Startup Panel Special privileges of Admin Viewer To Make Settings Operating External DeviceDisplaying and Saving the External Device Input Status Choose External Device Input from the Privilege menu Operating External Device Output Enabling/Disabling View RestrictionsExternal Device Input dialog box appears Creating Web Pages Web Pages for Video Distribution VB-C10 Dedicated Web server Features of the Java Viewers Java Viewer TypesViewer Types Viewer Name Functions Glimpse LiveAppletClick Java Viewer Features of the Helper Viewer Click Panorama Picture Viewing Sample Pages Still picture request page using JavaScriptJavaApplet sample Using the Java Viewer to Create a Web Using the Java Viewer to Distribute VideosLiveApplet Saving Web Page Data Device File system Example of Using the Java Viewer to Create a Web Header.htm Sample.htmLvappl.htm Using Glimpse and LiveApplet Together Pop-up LiveApplet window Glimps.htm Popup.htmHtml Head Script language=JavaScript Script titleGlimpse/title /head Body Providing LiveApplet without Camera Control Modifying the Startup and Disconnection ScreensNothing Specified Applet Width=320 height=240 Certain Images Specified Creating Web Pages Specifying the Background Color Displaying Bitmap Images on the Video ScreenPasting a Picture to the Background Java Viewer Parameters Errormsg SuperimposeUrl Videowidth Sleep Applet Tag Descriptions Setting Up the Web Server Using the Helper Viewer to Distribute VideosMime type video/x-webview-h Extension wvh For Apache Creating wvh Files Example of a Web page Using the Helper Viewer HREF=WebView.wvhLets view the image/A Distributing Videos Using a Browser Only Displaying the Live Video at Access as a Still Picture GetStillImage Parameters Set the Java Viewer description → P.5-7 as follows VB-C10/VB-C10R Router 192.168.100.2 192.168.100.1 Viewer PC Using the Picture Recording Function Sample Application Combining a Door-opening Sensor Installation ExampleVB-C10R Connection Example Settings specified on the Preset Settings page → P.3-15 Recording conditions to be set → P Sample Application Using Sequential Mode Recording conditions to be set → P.3-17 Viewing Recorded Pictures Installing VBCollector Starting Up VBCollector Registering a ServerAdding a Server To Start Up VBCollector Enter the various fields and click the OK button Registering Tasks Editing Server InformationAdding a Task To add a task, choose New Task from the Task menu Enter the various items and click the OK button Executing and Canceling Tasks Canceling a TaskEditing Tasks Executing a Task Refresh Task View Display Content Details Displayed on the Task ViewNext Run Time Last Result Starting/Stopping the Service Viewing Recorded ImagesDisplaying Images To View Pictures Choose Delete Image from the Tools menu Deleting ImagesTo Delete Images Task Server Displaying Logs According to Selection Criteria Choose Filter from the View menu Filter dialog box appears Setting Download Capacity Click the OK button Troubleshooting VBIPI.exe does not work TroubleshootingVB-C10/VB-C10R sample page does not appear Forgot the password Video does not appearCan’t control the camera Cannot record pictures System-related Log Message Log MessagesApplication-related Log Messages Log Messages A023 Status change of external input devices errPage Appendix Specifications SpecificationsSoftware Interface Internal Connection Chart External Device I/O TerminalsExternal Device Input Terminals IN+, External Device Output Terminals OUT A, OUT B Restoring the Factory Default Settings Launch the Web browser and display the settings titleOn the settings title page, click Administration Tools Click the Restore button for Restore Settings If the IP Address and Password are Unknown VB-C10/VB-C10R’s factory default settings are restored Setting Factory Default SettingItem Setting 1 y m d Item setting 2 y m d Factory Default Setting Symbols Index Index Vii