Compaq AP200 manual Solving Printer Problems, 12Troubleshooting, Paper

6-12Troubleshooting

Solving Printer Problems

If you encounter printer problems, refer to the documentation that came with your printer and to the common causes and solutions listed in the following table.

Table 6-5

Solving Printer Problems

Problem	Cause	Solution
Printer will not print.	Printer is not turned on nor	Turn the printer on and make
	on-line.	sure it is online.
	The correct printer drivers for	Install the correct printer
	your application are not	drivers for your application.
	installed.
	If you are on a network, you	Make the proper network
	may not have made the	connections to the printer.
	connection to the printer.
Printer will not turn	The cables may not be	Reconnect all cables and
on.	connected properly.	check the power cord and
		grounded AC outlet.
Prints garbled	The correct printer drivers for	Install the correct printer
information.	your application are not	driver for your application.
	installed.
	The cables may not be	Reconnect all cables.
	connected properly.

Printer is offline.	The printer may be out of
	paper.

Check the paper tray and refill it if it is empty. Select online.

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED