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Compaq AP200 manual Solving Disk Problems, 4Troubleshooting

Models: AP200

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6-4Troubleshooting

Solving Minor Problems Continued

Problem

Cause

Solution

Workstation powered-	The unit temperature
off automatically.	was exceeded. The fan
	may be blocked.

Unit is in an exceedingly hot

environment. Let it cool down.

Contact your Compaq Authorized Reseller or Service Provider.

The unit temperature was exceeded because the workstation was functioning with the cover or side panel removed.

Replace cover or side panel and let the workstation cool down before attempting to turn on power to the workstation.

Workstation appears to	Network driver is loaded	Establish a network connection or
pause periodically.	and no network	use Computer Setup to disable
	connection is	the network controller.
	established.

Solving Disk Problems

Common causes and solutions for disk problems are listed in the following table.

NOTE: You may need to reconfigure the workstation when you add or remove hardware, such as an additional diskette drive. See “Solving Hardware Installation Problems” for instructions.

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

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Compaq AP200 manual Solving Disk Problems, 4Troubleshooting

Contents

Professional Workstation AP200 Compaq Professional Workstation AP200 Reference Guide Contents Intelligent Manageability Hardware Upgrades Appendix B Appendix E Page About This Guide Text ConventionsSymbols in Text Symbols on EquipmentAbout This Guide Rack Stability Getting HelpCompaq Website Telephone Numbers Xii About This GuideProduct Features Standard Configuration Features2Product Features Front Panel Components Front Panel ComponentsComponent 4Product Features Identifier ComponentRear Panel Connectors Rear Panel ConnectorsConnector 6Product Features Identifiers ConnectorDrive Positions Drive PositionsUsing the Compaq Enhanced Keyboard Special Function Keys8Product Features Windows Logo KeyKey Combinations Windows Logo Key Combination Function in Windows NTKeyboard Lights Keyboard LightsDescription Function 10Product Features Serial Number LocationKeyboard Tilt Feet Installing Windows NT Workstation Over a Network SoftwareSetup Software 2SoftwarePower-On Self-Test Runtime ServicesUpgrading the ROM Bios Boot Block ROM Computer Setup4Software Using Computer Setup Computer Setup Task Computer Setup Selection6Software WritingSelect Power, then select Timeouts Timeout values Energy saver mode is set to AdvancedLED blink in suspend mode Energy saver mode is disabled Management in Chapter Enable/disable network server mode8Software Compaq Diagnostics Creating a Diagnostics DisketteComputer Checkup Test View System Information Inspect10Software Compaq Confidential Need to Know Required When running Test 12SoftwareReinstalling Your Software RegistrationIntelligent Manageability Asset Management 2Intelligent ManageabilityCompaq Diagnostics for Windows NT Using Compaq Diagnostics for Windows NT 4Intelligent ManageabilityFault Management Smart III Hard Drive Fault PredictionUltra ATA Integrity Monitoring ECC Fault Prediction and Pre-Failure Warranty Proactive BackupSurge-Tolerant Power Supply 6Intelligent ManageabilitySecurity Features Feature Purpose How It Is EstablishedSecurity Management Disabling Diskette Boot or Diskette Write 8Intelligent ManageabilityDisabling a Serial Port or Parallel Port Password Security Establishing a Setup Password Using Computer Setup10Intelligent Manageability Establishing a Power-On Password Using Computer Setup Entering a Power-On PasswordChanging a Power-On or Setup Password Deleting a Power-On or Setup PasswordCurrent password/new password/new password Current passwordClearing Passwords National Keyboard Delimiter Characters 14Intelligent ManageabilityArabic Greek Russian Belgian Hebrew Slovakian Hungarian Spanish Brazilian ItalianQuickLock Enabling QuickLockDisabling the Keyboard and Mouse Interface Configuration Management Enabling the Keyboard and Mouse Interface16Intelligent Manageability Local ROM Upgrade Upgrading the ROMRemote ROM Flash 18Intelligent ManageabilityFailSafe Boot Block ROM Keyboard Light Combinations 20Intelligent ManageabilityRemote Security Management Remote Wakeup and Remote Shutdown 22Intelligent ManageabilityRemote System Installation Replicating Your SetupDual-State Power Button 24Intelligent ManageabilityPower Management Advanced Configuration and Power Interfaces Acpi Capable26Intelligent Manageability Integration Management Desktop Management InterfaceCompaq Management Agents for Workstations 28Intelligent ManageabilityCompaq Management Solutions Partners Program Hardware Upgrades 2Hardware Upgrades Installation Sequence When to Reconfigure Workstation 4Hardware UpgradesRemoving the Workstation Access Panel Removing the workstation access panel6Hardware Upgrades Removing the Front BezelRemoving the Bezel Blank Changing from a Minitower to a Desktop Configuration 8Hardware UpgradesReconnect the power and data cables to the drives as labeled 10Hardware Upgrades Minitower Configuration Desktop ConfigurationChanging from a Desktop to a Minitower Configuration 12Hardware Upgrades Minitower Configuration 14Hardware Upgrades Internal ComponentsInternal Components Installing Additional Memory Internal Components16Hardware Upgrades 11. Installing a Dimm module Installing an Expansion Board 18Hardware Upgrades12. Removing the screw and expansion slot cover 20Hardware Upgrades Removing an Expansion Board 14. Removing an expansion board22Hardware Upgrades Installing Additional Drives 15. Identifying the metric screwsUsing the Cable-Select Feature with IDE Ultra ATA Devices 24Hardware UpgradesInstalling Optional Scsi Devices Important Guidelines for Installing Optional Scsi DevicesUsing the Scsi Cable 26Hardware UpgradesInstalling a Scsi Device Installing an IDE CD-ROM or Tape Drive 28Hardware Upgrades18. Connecting the drive cables to the drive 30Hardware Upgrades Drive Cables20. Attaching a 3.5-inch drive to the 5.25-inch adapter 32Hardware Upgrades Connect the drive power and signal cables 34Hardware Upgrades Removing a Drive from a Drive BayStore in antistatic packaging Replacing the Battery 36Hardware UpgradesLift the battery out of its holder Network Communications GuideConnecting to an Ethernet Network Attaching a Network Cable to the RJ-45 Connector2Network Communications Installing the Network Driver Attaching the network cable to the RJ-45 connectorTroubleshooting 2Troubleshooting Helpful HintsSolving Minor Problems Solving Minor ProblemsProblem Cause Solution Solving Disk Problems 4TroubleshootingSolving Disk Problems 6Troubleshooting Nonsystem diskSolving Scsi Problems Solving Scsi ProblemsIDE drive is not disabled through the Configuration utility System will not boot from a Scsi driveSolving Display Problems Solving Display Problems8Troubleshooting Screen is blankScreen is blank You are using a fixed-sync FeatureWhen used with Energy-saver Features Video colors are10Troubleshooting Move using VolumeCursor will not Arrow keys onSolving Printer Problems Solving Printer Problems12Troubleshooting Printer will not print Printer is not turned on norSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Network Problems Solving Network Problems14Troubleshooting Diagnostics reports a Cable is not Is defective Service ProviderNetwork driver is not Intelligent16Troubleshooting Were installedFiles containing Stopped working Is defective Service Provider Cannot connect to Network controllerSolving Memory Problems Solving Memory Problems18Troubleshooting System wont boot Memory module is notOut of Memory error Memory configuration May not be set upPost is wrong May not be installed CorrectlySolving CD-ROM Problems Solving Software ProblemsSolving CD-ROM Problems 20TroubleshootingContacting Compaq Customer Support Regulatory Compliance Notices Federal Communications Commission NoticeClass a Equipment Class B Equipment ModificationsCables 2Regulatory Compliance NoticesCompaq Confidential Need to Know Required Canadian Notice Avis Canadien European Union NoticeMouse Compliance Statement Class a EquipmentJapanese Notice Taiwan Notice Laser Safety Warnings Laser DevicesCompliance with Cdrh Regulations Compliance with International RegulationsLaser Product Label Laser InformationBattery Replacement Notice 8Regulatory Compliance NoticesElectrostatic Discharge Grounding Methods 2Electrostatic DischargePower Cord Set Requirements General RequirementsTable C-1 Power Cord Set Requirements By Country 2Power Cord RequirementsCountry-Specific Requirements Country Accredited AgencyRoutine Workstation Care Shipping Preparation Routine Computer CareCD-ROM Drive Precautions CleaningSafety OperationShipping Preparation Error Codes Table E-1 Power-On Self-Test MessagesMessage Beeps Probable Cause 2Error Codes Message Beeps Probable CauseSet Configuration memory Under Control Panel ErrorInstalled properly Time and Date Not 2S Invalid time or date4Error Codes Keyboard Error None Keyboard failure Controller ErrorComputer turned off Keyboard None6Error Codes Disk 1 Failure None Hard drive/format error Windows NT utilitiesSmart Hard None Hard drive is about to fail Replace hard drive8Error Codes Wipe connector Upgrades, forAudible 1L, 3S Mode10Error Codes Clear CmosIs incorrectly initialized If video card has Been added 2L, 1SSpecifications Table F-1 Specifications2Specifications Clearing Configuration Memory 2Clearing Configuration Memory Index AcpiIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9