Solving Minor Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself, contact your Compaq Authorized Dealer or Reseller. See the “Getting Help” section in the front of this guide for a list of Compaq worldwide technical support telephone numbers.
Table
Solving Minor Problems
Problem | Cause | Solution |
Workstation won't turn | Workstation is not |
on. | connected to an |
| external power source. |
Connect to an external power source.
| Cables to the external | Verify that cables connecting the |
| power source are | workstation and the external |
| unplugged. | power source are plugged in |
|
| properly. |
| A defective PCI or ISA | Remove any adapter card that was |
| card has been | just installed. |
| installed. |
|
|
|
|
Workstation appears | Software control of the | Press and hold the power button |
locked up and won’t | power switch is not | for four seconds, then release. |
turn off when the power | functional. | This action invokes the hardware |
button is pressed. |
| override for the power button. |
|
|
|
Workstation date and | RTC | First, reset the date and time |
time display is | battery may need to be | under Control Panel. If the problem |
incorrect. | replaced. Battery life is | persists, replace the RTC battery. |
| approximately 5 years. | See Chapter 4, “Hardware |
|
| Upgrades,” for instructions on |
|
| installing a new battery, or contact |
|
| your Compaq Authorized Dealer or |
|
| Reseller for RTC battery |
|
| replacement. |
|
|
|
|
| Continued |
Compaq Professional Workstation AP200 Reference Guide
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