General Printing Problems
Symptom | Cause and Solution |
|
|
Your product does not | • The printer cable is not connected properly. Check the |
print. | printer cable connection. |
| • The printer cable is defective. Swap the cable with one |
| known to work. |
| • The port setting is incorrect. Check the Windows printer |
| settings to make sure that the print job is being sent to |
| the correct port (for example, LPT1). |
| • The print cartridge is not installed properly. Remove and |
| reinsert the print cartridge. |
| • The printer properties may be configured incorrectly. |
| Check the application to make sure that all print settings |
| are correct. |
| • The printer driver may be incorrectly installed. Uninstall |
| the MFP driver and reinstall the MFP driver. Then try |
| printing a test page. Refer to “Uninstalling Samsung |
| Software” on page 1.28. |
| • A paper jam has occurred. Remove the jammed paper. |
| See page 7.4. |
| • For Windows 2000/XP, if you remove the product from |
| the PC and then connect back to the PC, the printer |
| might be set to Off line status. Open the Windows |
| Printer folder and check if the product is off line. If so, |
| |
| deselect Use Printer Offline. |
|
|
A file sent from | • From the Acrobat Reader File menu, select Print and |
Acrobat Reader 4.0 | check the Print as image box. If it does not solve the |
does not print or print | problem, upgrade Acrobat Reader to 5.0 or higher. |
improperly. |
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|
|
The paper is not fed | • Paper has not been inserted correctly. Remove and |
into the product. | reinsert the paper correctly (refer to “Loading Paper” on |
| page 1.11). |
| • There is too much paper in the paper bin. Remove some |
| of the paper from the paper bin. |
|
|
The paper keeps | • There is too much paper in the paper bin. Remove some |
jamming. | of the paper from the paper bin. (If printing onto |
| transparencies, or labels, insert them one at a time.) |
| • The paper setting method may be incorrect. If printing |
| onto envelopes, insert the envelopes so that there is a |
| gap of approximately 1 mm (1/32”) between the left and |
| right edge of the envelopes at the paper guide. |
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