7.15
Troubleshooting
Colour Printing Problems
Symptom Cause and Solution
Your product prints
only in black. • The Samsung SCX-1150 Series printer driver may not be
selected. Verify that you selected the Samsung SCX-1150
Series printer driver.
• The colour print cartridge may not be working properly.
Print a test page to make sure the ink cartridges are
working correctly.
• The print nozzles of the colour print cartridge may need to
be cleaned. Clean the print cartridges. See page 6.3.
• You may be using
Black Only
in your printer driver.
Colour prints
incorrectly. • The Samsung SCX-1150 Series printer driver may not be
selected. Verify that you selected the Samsung SCX-1150
Series printer driver.
• Print cartridges may be installed in the incorrect holders.
Remove each print cartridge that is in an incorrect holder.
Check that the ink have not mixed in the cartridges. If this
is the case, replace the cartridge with a new one.
• Print a test page. If the problem persists, replace the
cartridge with new one.
• Print nozzles on the colour print head may be clogged.
Print a test page to check the status of the nozzles and
clean the print cartridge (see page 6.3).
Colours are missing. • The colour print cartridge may be not working properly.
Print a test page to make sure the ink cartridge is working
correctly.
• The print head may need to be cleaned. Clean the print
cartridges (see page 6.3).
Colours in a line are
uneven, or different
from the previous
lines.
• You may have turned the product off(paused) and then
on(resumed) during print job. Do not turn the product off
and back on during a print job.
• Set the print quality to
High
or
Maximum
in the printer
driver.
• Align the print cartridges. See page 6.15.
Hue changes. • Print nozzles on the print head may be clogged. Print a
test page to check the status of the nozzles and clean the
print cartridge (page 6.3).
• The colour print cartridge may be empty. Replace the
cartridge with a new one.