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Compaq AP200 manual 6Troubleshooting, Nonsystem disk

Models: AP200

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6-6Troubleshooting

Solving Disk Problems Continued

Problem	Cause	Solution
Diskette drive	Diskette is not formatted.	Format the diskette.
cannot read a
diskette.
	You are using the wrong diskette	Check the type of drive you are
	type for the drive type.	using and use the correct
		diskette type.

Drive is not	Cable is loose.	Check connections.
found.

Second IDE Ultra	Workstation configuration does	Use Computer Setup to enable
ATA hard drive	not recognize second diskette	the second diskette drive.
does not perform	drive.	Select Diskettes from the
optimally.		Storage menu.
	You are using the wrong cable	Reinstall the second IDE Ultra
	for the drive type.	ATA hard drive using an 80-
		conductor cable. This cable
		comes in the drive option kit.

Nonsystem disk	The system is trying to start from
message	a nonsystem diskette.
displays.

Remove the diskette from the drive.

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

Image 110

Compaq AP200 manual 6Troubleshooting, Nonsystem disk

Contents

Professional Workstation AP200 Compaq Professional Workstation AP200 Reference Guide Contents Intelligent Manageability Hardware Upgrades Appendix B Appendix E Page About This Guide Text ConventionsAbout This Guide Symbols in TextSymbols on Equipment Compaq Website Rack StabilityGetting Help Telephone Numbers Xii About This GuideProduct Features Standard Configuration Features2Product Features Component Front Panel ComponentsFront Panel Components 4Product Features Identifier ComponentConnector Rear Panel ConnectorsRear Panel Connectors Drive Positions 6Product FeaturesIdentifiers Connector Drive PositionsUsing the Compaq Enhanced Keyboard Special Function KeysKey Combinations 8Product FeaturesWindows Logo Key Windows Logo Key Combination Function in Windows NTDescription Function Keyboard LightsKeyboard Lights Keyboard Tilt Feet 10Product FeaturesSerial Number Location Installing Windows NT Workstation Over a Network SoftwareSetup Software 2SoftwareUpgrading the ROM Bios Power-On Self-TestRuntime Services 4Software Boot Block ROMComputer Setup Using Computer Setup 6Software Computer SetupTask Computer Setup Selection WritingLED blink in suspend mode Energy saver mode is disabled Select Power, then select TimeoutsTimeout values Energy saver mode is set to Advanced Management in Chapter Enable/disable network server mode8Software Compaq Diagnostics Creating a Diagnostics Diskette10Software Computer Checkup TestView System Information Inspect Compaq Confidential Need to Know Required When running Test 12SoftwareReinstalling Your Software RegistrationIntelligent Manageability Asset Management 2Intelligent ManageabilityCompaq Diagnostics for Windows NT Using Compaq Diagnostics for Windows NT 4Intelligent ManageabilityUltra ATA Integrity Monitoring Fault ManagementSmart III Hard Drive Fault Prediction Surge-Tolerant Power Supply ECC Fault Prediction and Pre-Failure WarrantyProactive Backup 6Intelligent ManageabilitySecurity Management Security FeaturesFeature Purpose How It Is Established Disabling Diskette Boot or Diskette Write 8Intelligent ManageabilityDisabling a Serial Port or Parallel Port 10Intelligent Manageability Password SecurityEstablishing a Setup Password Using Computer Setup Establishing a Power-On Password Using Computer Setup Entering a Power-On PasswordCurrent password/new password/new password Changing a Power-On or Setup PasswordDeleting a Power-On or Setup Password Current passwordClearing Passwords Arabic Greek Russian Belgian Hebrew Slovakian National Keyboard Delimiter Characters14Intelligent Manageability Hungarian Spanish Brazilian ItalianDisabling the Keyboard and Mouse Interface QuickLockEnabling QuickLock 16Intelligent Manageability Configuration ManagementEnabling the Keyboard and Mouse Interface Local ROM Upgrade Upgrading the ROMRemote ROM Flash 18Intelligent ManageabilityFailSafe Boot Block ROM Keyboard Light Combinations 20Intelligent ManageabilityRemote Security Management Remote Wakeup and Remote Shutdown 22Intelligent ManageabilityRemote System Installation Replicating Your SetupDual-State Power Button 24Intelligent ManageabilityPower Management Advanced Configuration and Power Interfaces Acpi Capable26Intelligent Manageability Integration Management Desktop Management InterfaceCompaq Management Agents for Workstations 28Intelligent ManageabilityCompaq Management Solutions Partners Program Hardware Upgrades 2Hardware Upgrades Installation Sequence When to Reconfigure Workstation 4Hardware UpgradesRemoving the Workstation Access Panel Removing the workstation access panel6Hardware Upgrades Removing the Front BezelRemoving the Bezel Blank Changing from a Minitower to a Desktop Configuration 8Hardware UpgradesReconnect the power and data cables to the drives as labeled 10Hardware Upgrades Minitower Configuration Desktop ConfigurationChanging from a Desktop to a Minitower Configuration 12Hardware Upgrades Minitower Configuration Internal Components 14Hardware UpgradesInternal Components Installing Additional Memory Internal Components16Hardware Upgrades 11. Installing a Dimm module Installing an Expansion Board 18Hardware Upgrades12. Removing the screw and expansion slot cover 20Hardware Upgrades Removing an Expansion Board 14. Removing an expansion board22Hardware Upgrades Installing Additional Drives 15. Identifying the metric screwsUsing the Cable-Select Feature with IDE Ultra ATA Devices 24Hardware UpgradesInstalling Optional Scsi Devices Important Guidelines for Installing Optional Scsi DevicesUsing the Scsi Cable 26Hardware UpgradesInstalling a Scsi Device Installing an IDE CD-ROM or Tape Drive 28Hardware Upgrades18. Connecting the drive cables to the drive 30Hardware Upgrades Drive Cables20. Attaching a 3.5-inch drive to the 5.25-inch adapter 32Hardware Upgrades Connect the drive power and signal cables 34Hardware Upgrades Removing a Drive from a Drive BayStore in antistatic packaging Replacing the Battery 36Hardware UpgradesLift the battery out of its holder Network Communications Guide2Network Communications Connecting to an Ethernet NetworkAttaching a Network Cable to the RJ-45 Connector Installing the Network Driver Attaching the network cable to the RJ-45 connectorTroubleshooting 2Troubleshooting Helpful HintsProblem Cause Solution Solving Minor ProblemsSolving Minor Problems Solving Disk Problems 4TroubleshootingSolving Disk Problems 6Troubleshooting Nonsystem diskIDE drive is not disabled through the Configuration utility Solving Scsi ProblemsSolving Scsi Problems System will not boot from a Scsi drive8Troubleshooting Solving Display ProblemsSolving Display Problems Screen is blankWhen used with Screen is blank You are using a fixed-syncFeature Energy-saver Features Video colors are10Troubleshooting Cursor will not Move usingVolume Arrow keys on12Troubleshooting Solving Printer ProblemsSolving Printer Problems Printer will not print Printer is not turned on norSolving Hardware Installation Problems Solving Hardware Installation Problems14Troubleshooting Solving Network ProblemsSolving Network Problems Network driver is not Diagnostics reports a Cable is notIs defective Service Provider IntelligentFiles containing 16TroubleshootingWere installed Stopped working Is defective Service Provider Cannot connect to Network controller18Troubleshooting Solving Memory ProblemsSolving Memory Problems System wont boot Memory module is notPost is wrong May not be installed Out of Memory error Memory configurationMay not be set up CorrectlySolving CD-ROM Problems Solving CD-ROM ProblemsSolving Software Problems 20TroubleshootingContacting Compaq Customer Support Class a Equipment Regulatory Compliance NoticesFederal Communications Commission Notice Cables Class B EquipmentModifications 2Regulatory Compliance NoticesCompaq Confidential Need to Know Required Mouse Compliance Statement Canadian Notice Avis CanadienEuropean Union Notice Class a EquipmentJapanese Notice Taiwan Notice Compliance with Cdrh Regulations Laser Safety WarningsLaser Devices Compliance with International RegulationsLaser Product Label Laser InformationBattery Replacement Notice 8Regulatory Compliance NoticesElectrostatic Discharge Grounding Methods 2Electrostatic DischargePower Cord Set Requirements General RequirementsCountry-Specific Requirements Table C-1 Power Cord Set Requirements By Country2Power Cord Requirements Country Accredited AgencyRoutine Workstation Care Shipping Preparation Routine Computer CareSafety CD-ROM Drive PrecautionsCleaning OperationShipping Preparation Message Beeps Probable Cause Error CodesTable E-1 Power-On Self-Test Messages 2Error Codes Message Beeps Probable CauseInstalled properly Set Configuration memory Under Control PanelError Time and Date Not 2S Invalid time or date4Error Codes Computer turned off Keyboard Error None Keyboard failureController Error Keyboard None6Error Codes Smart Hard None Hard drive is about to fail Disk 1 Failure None Hard drive/format errorWindows NT utilities Replace hard drive8Error Codes Audible 1L, 3S Wipe connectorUpgrades, for ModeIs incorrectly initialized If video card has Been added 10Error CodesClear Cmos 2L, 1SSpecifications Table F-1 Specifications2Specifications Clearing Configuration Memory 2Clearing Configuration Memory Index AcpiIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9