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Compaq AP200 manual 10Troubleshooting

Models: AP200

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6-10Troubleshooting

Solving Display Problems Continued

Problem	Cause	Solution
Blurry display or	If the graphics controller was	Install the display drivers on
requested resolution	upgraded, the correct display	the diskette included in the
cannot be set.	drivers may not be loaded.	upgrade kit.

Screen goes blank.	You may have a screen	Press any key or type in your
	blanking utility installed or	password.
	energy-saver features are
	enabled.

The picture is broken up, or it rolls, jitters, or blinks.

The monitor connections may be incomplete or the monitor may be incorrectly adjusted.

1.Be sure the monitor cable is securely connected to the workstation.

2.In a 2-monitor system or if another monitor is in close proximity, move them apart to be sure they are not interfering with each other’s electromagnetic field.

Monitor overheats.	There is not enough	Leave at least 3 inches (7.6
	ventilation space for proper	cm) of ventilation space. Be
	airflow.	sure there is nothing sitting on
		top of the monitor obstructing
		the air flow.

		Continued

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

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Compaq AP200 manual 10Troubleshooting

Contents

Professional Workstation AP200 Compaq Professional Workstation AP200 Reference Guide Contents Intelligent Manageability Hardware Upgrades Appendix B Appendix E Page About This Guide Text ConventionsSymbols in Text Symbols on EquipmentAbout This Guide Rack Stability Getting HelpCompaq Website Telephone Numbers Xii About This GuideProduct Features Standard Configuration Features2Product Features Front Panel Components Front Panel ComponentsComponent 4Product Features Identifier ComponentRear Panel Connectors Rear Panel ConnectorsConnector Drive Positions 6Product FeaturesIdentifiers Connector Drive PositionsUsing the Compaq Enhanced Keyboard Special Function KeysKey Combinations 8Product FeaturesWindows Logo Key Windows Logo Key Combination Function in Windows NTKeyboard Lights Keyboard LightsDescription Function 10Product Features Serial Number LocationKeyboard Tilt Feet Installing Windows NT Workstation Over a Network SoftwareSetup Software 2SoftwarePower-On Self-Test Runtime ServicesUpgrading the ROM Bios Boot Block ROM Computer Setup4Software Using Computer Setup 6Software Computer SetupTask Computer Setup Selection WritingLED blink in suspend mode Energy saver mode is disabled Select Power, then select TimeoutsTimeout values Energy saver mode is set to Advanced Management in Chapter Enable/disable network server mode8Software Compaq Diagnostics Creating a Diagnostics DisketteComputer Checkup Test View System Information Inspect10Software Compaq Confidential Need to Know Required When running Test 12SoftwareReinstalling Your Software RegistrationIntelligent Manageability Asset Management 2Intelligent ManageabilityCompaq Diagnostics for Windows NT Using Compaq Diagnostics for Windows NT 4Intelligent ManageabilityFault Management Smart III Hard Drive Fault PredictionUltra ATA Integrity Monitoring Surge-Tolerant Power Supply ECC Fault Prediction and Pre-Failure WarrantyProactive Backup 6Intelligent ManageabilitySecurity Features Feature Purpose How It Is EstablishedSecurity Management Disabling Diskette Boot or Diskette Write 8Intelligent ManageabilityDisabling a Serial Port or Parallel Port Password Security Establishing a Setup Password Using Computer Setup10Intelligent Manageability Establishing a Power-On Password Using Computer Setup Entering a Power-On PasswordCurrent password/new password/new password Changing a Power-On or Setup PasswordDeleting a Power-On or Setup Password Current passwordClearing Passwords Arabic Greek Russian Belgian Hebrew Slovakian National Keyboard Delimiter Characters14Intelligent Manageability Hungarian Spanish Brazilian ItalianQuickLock Enabling QuickLockDisabling the Keyboard and Mouse Interface Configuration Management Enabling the Keyboard and Mouse Interface16Intelligent Manageability Local ROM Upgrade Upgrading the ROMRemote ROM Flash 18Intelligent ManageabilityFailSafe Boot Block ROM Keyboard Light Combinations 20Intelligent ManageabilityRemote Security Management Remote Wakeup and Remote Shutdown 22Intelligent ManageabilityRemote System Installation Replicating Your SetupDual-State Power Button 24Intelligent ManageabilityPower Management Advanced Configuration and Power Interfaces Acpi Capable26Intelligent Manageability Integration Management Desktop Management InterfaceCompaq Management Agents for Workstations 28Intelligent ManageabilityCompaq Management Solutions Partners Program Hardware Upgrades 2Hardware Upgrades Installation Sequence When to Reconfigure Workstation 4Hardware UpgradesRemoving the Workstation Access Panel Removing the workstation access panel6Hardware Upgrades Removing the Front BezelRemoving the Bezel Blank Changing from a Minitower to a Desktop Configuration 8Hardware UpgradesReconnect the power and data cables to the drives as labeled 10Hardware Upgrades Minitower Configuration Desktop ConfigurationChanging from a Desktop to a Minitower Configuration 12Hardware Upgrades Minitower Configuration 14Hardware Upgrades Internal ComponentsInternal Components Installing Additional Memory Internal Components16Hardware Upgrades 11. Installing a Dimm module Installing an Expansion Board 18Hardware Upgrades12. Removing the screw and expansion slot cover 20Hardware Upgrades Removing an Expansion Board 14. Removing an expansion board22Hardware Upgrades Installing Additional Drives 15. Identifying the metric screwsUsing the Cable-Select Feature with IDE Ultra ATA Devices 24Hardware UpgradesInstalling Optional Scsi Devices Important Guidelines for Installing Optional Scsi DevicesUsing the Scsi Cable 26Hardware UpgradesInstalling a Scsi Device Installing an IDE CD-ROM or Tape Drive 28Hardware Upgrades18. Connecting the drive cables to the drive 30Hardware Upgrades Drive Cables20. Attaching a 3.5-inch drive to the 5.25-inch adapter 32Hardware Upgrades Connect the drive power and signal cables 34Hardware Upgrades Removing a Drive from a Drive BayStore in antistatic packaging Replacing the Battery 36Hardware UpgradesLift the battery out of its holder Network Communications GuideConnecting to an Ethernet Network Attaching a Network Cable to the RJ-45 Connector2Network Communications Installing the Network Driver Attaching the network cable to the RJ-45 connectorTroubleshooting 2Troubleshooting Helpful HintsSolving Minor Problems Solving Minor ProblemsProblem Cause Solution Solving Disk Problems 4TroubleshootingSolving Disk Problems 6Troubleshooting Nonsystem diskIDE drive is not disabled through the Configuration utility Solving Scsi ProblemsSolving Scsi Problems System will not boot from a Scsi drive8Troubleshooting Solving Display ProblemsSolving Display Problems Screen is blankWhen used with Screen is blank You are using a fixed-syncFeature Energy-saver Features Video colors are10Troubleshooting Cursor will not Move usingVolume Arrow keys on12Troubleshooting Solving Printer ProblemsSolving Printer Problems Printer will not print Printer is not turned on norSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Network Problems Solving Network Problems14Troubleshooting Network driver is not Diagnostics reports a Cable is notIs defective Service Provider Intelligent16Troubleshooting Were installedFiles containing Stopped working Is defective Service Provider Cannot connect to Network controller18Troubleshooting Solving Memory ProblemsSolving Memory Problems System wont boot Memory module is notPost is wrong May not be installed Out of Memory error Memory configurationMay not be set up CorrectlySolving CD-ROM Problems Solving CD-ROM ProblemsSolving Software Problems 20TroubleshootingContacting Compaq Customer Support Regulatory Compliance Notices Federal Communications Commission NoticeClass a Equipment Cables Class B EquipmentModifications 2Regulatory Compliance NoticesCompaq Confidential Need to Know Required Mouse Compliance Statement Canadian Notice Avis CanadienEuropean Union Notice Class a EquipmentJapanese Notice Taiwan Notice Compliance with Cdrh Regulations Laser Safety WarningsLaser Devices Compliance with International RegulationsLaser Product Label Laser InformationBattery Replacement Notice 8Regulatory Compliance NoticesElectrostatic Discharge Grounding Methods 2Electrostatic DischargePower Cord Set Requirements General RequirementsCountry-Specific Requirements Table C-1 Power Cord Set Requirements By Country2Power Cord Requirements Country Accredited AgencyRoutine Workstation Care Shipping Preparation Routine Computer CareSafety CD-ROM Drive PrecautionsCleaning OperationShipping Preparation Error Codes Table E-1 Power-On Self-Test MessagesMessage Beeps Probable Cause 2Error Codes Message Beeps Probable CauseInstalled properly Set Configuration memory Under Control PanelError Time and Date Not 2S Invalid time or date4Error Codes Computer turned off Keyboard Error None Keyboard failureController Error Keyboard None6Error Codes Smart Hard None Hard drive is about to fail Disk 1 Failure None Hard drive/format errorWindows NT utilities Replace hard drive8Error Codes Audible 1L, 3S Wipe connectorUpgrades, for ModeIs incorrectly initialized If video card has Been added 10Error CodesClear Cmos 2L, 1SSpecifications Table F-1 Specifications2Specifications Clearing Configuration Memory 2Clearing Configuration Memory Index AcpiIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9