Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Service Hotline at
Symptom | Suggestion | |
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The charge LED won't | • Make sure the AC adapter is plugged into the base or the chargers (if you have more than one | |
handset) and the wall outlet. | ||
illuminate when the handset is | ||
• Make sure the handset is properly seated in the cradle. | ||
placed in the cradle. | • Make sure the charging contacts on the handset are clean. | |
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The charge LED flashes. | • Clean the charging contacts on the handset. | |
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The audio sounds weak. | • Move the handset and/or base away from metal objects or appliances and try again. | |
• Make sure that you are not too far away from the base. | ||
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| • Make sure that you are not too far away from the base. | |
| • Make sure the line is not in use. If an outside call is already in use on a line, you cannot use that line | |
| to make another outside call. | |
Unable to make or receive calls. | • Check both ends of the base telephone line cord. | |
| • Make sure the AC adapter is plugged into the base and wall outlet. | |
| • Disconnect the AC adapter and the backup battery. | |
| • Change the Digital Security Code (see page 15). | |
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| • Make sure that you are not too far away from the base. | |
The handset does not ring or | • Charge the battery pack in the handset for 15 hours by placing the handset on the base or charging | |
receive a page. | cradle. | |
| • Change the Digital Security Code (see page 15). | |
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