TROUBLESHOOTING GUIDE
In case of difficulty, please check the following Troubleshooting Guide before seeking service.
Problem | Solution |
|
|
No dial tone | • Check installation: |
| — Is the base power cord connected to a working outlet? |
| — Is TALK light on? |
| — Is the telephone line cord connected to the base unit and |
| the wall jack? |
| — Is a headset connected to the handset? The handset |
| receiver and microphone are temporarily disabled when |
| you connect the headset |
| • Disconnect the base from the wall jack and connect another |
| phone to the same jack. If there is no dial tone in the second |
| phone, the problem might be your wiring or local service. |
| • Is the handset out of the base unit’s range?Move closer to the |
| base unit. |
| • Make sure the battery is properly charged (12 hours). |
| • Is the battery pack installed correctly? See page 18. |
| • If the phone still does not work, disconnect the power cord |
| and remove the battery pack. Then reconnect the power cord |
| and reinstall the battery pack. Place handset in the base for |
| 10 seconds to allow it to reinitialize. |
| • Make sure RING/PWR switch on the handset is turned on. |
|
|
Dial tone is OK, but | • Make sure the T/P switch on the base is set |
can’t dial out | correctly (see pp. |
|
|
Handset does not ring | • Make sure the RING/PWR switch on the handset is turned to |
| ON (the far left position). |
| • You may have too many extension phones on your line. Try |
| unplugging some phones. |
| • See solutions for “No dial tone.” |
|
|
Cannot hear phone | • Set the volume control on side of handset to HI. |
conversation |
|
|
|
You experience static, | • Change channels. |
noise, or fading in | • Is handset out of range? Move closer to the base. |
and out | • Does the base need to be relocated? |
| • Charge handset battery. |
| • Make sure base is not plugged into an outlet with another |
| household appliance. |
|
|
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