Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update now or > Settings > Support > Software Update > Auto Update).

The TV won’t turn on.

•Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound or distorted picture/video/sound from an external device or “Weak or No Signal” displayed on TV or cannot find channel.

•Make sure the connection to the device is correct and that all cables are fully inserted.

•Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•Confirm that the correct input source has been selected ( > Source).

•Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( > Settings > Broadcasting > Auto Tuning).

The remote control does not work.

•Check if the power indicator on the TV blinks when you press the remote's On button. If it does not, replace the remote control's batteries.

•Make sure that the batteries are installed with their poles (+/–) in the correct direction.

•Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.

The cable or satellite box remote control doesn’t turn the TV on or off or adjust the volume.

•Programme the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user manual for the SAMSUNG TV code.

English

English - 7

Page 6 Page 8
Page 7
Image 7
Samsung UE49K6372SUXXH, UE40K6370SSXXH Troubleshooting and Maintenance, TV won’t turn on, Remote control does not work
Page 6 Page 8

UE55K6300AWXXN, UE40K6372SUXXH, UE40K6300AWXXH, UE49K6300AWXXH, UE40K6370SSXXN specifications

The Samsung UE32K5502AKXXH, UE55K5502AKXXH, UE49K5582SUXXH, UE55K6372SUXXH, and UE55K6300AWXXH are part of Samsung's diverse range of televisions that combine stunning visuals, advanced technology, and user-friendly features. Each model is designed to deliver an immersive viewing experience, whether you are watching movies, sports, or playing video games.

Starting with the UE32K5502AKXXH, this 32-inch model is ideal for smaller spaces and delivers Full HD resolution. It utilizes Samsung’s Hyper Real Engine technology, which enhances the picture quality by optimizing color and contrast. This model also supports Smart TV functionality, allowing users to access streaming apps and browse content seamlessly. Its slim design complements any room, making it a perfect choice for bedrooms or cozy living spaces.

Next, the UE55K5502AKXXH offers a larger 55-inch screen size, also featuring Full HD resolution. This television is equipped with the Pur Color technology, which refines white balance and color reproduction, presenting images as they should be seen. Its integrated Wi-Fi capability allows users to connect to their home network and stream their favorite shows in a straightforward, user-friendly interface.

The UE49K5582SUXXH takes the viewing experience a step further with its UHD 4K resolution. The 49-inch screen is paired with HDR support, ensuring that bright highlights and shadow details are visible, providing a dynamic viewing experience. The Smart Hub interface simplifies navigation between apps and content, making it easy for viewers to access their favorite programs quickly.

Moving to the UE55K6372SUXXH, this model offers the convenience of curved screen technology, enhancing immersion by providing a wider field of view. It retains the 4K UHD resolution and supports HDR, elevating the viewing experience with lifelike images. The television’s design is sleek and modern, making it a stylish addition to any entertainment setup.

Lastly, the UE55K6300AWXXH features a stylish flat screen with 4K UHD resolution, delivering exceptional clarity and detail. The Easy Sharing feature allows viewers to seamlessly share content with other smart devices, while the Smart View app enables control and content accessibility from mobile devices.

All these models come equipped with Samsung’s signature quality, ensuring robust build, vibrant colors, and sharp dynamics whether you're gaming, streaming, or enjoying live sports. Each television model is crafted to cater to diverse viewing needs, making them excellent choices for anyone looking to enhance their home entertainment experience.
Top Page Image Contents