The TV settings are lost after 5 minutes.

The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings > Usage Mode > Home Mode).

Intermittent Wi-Fi

Make sure the TV has a network connection ( > Settings > Network > Network Status). Make sure the Wifi password is entered correctly.

Check the distance between the TV and the Modem/Router. The distance should not exceed 15.2 m.

Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

 

 

Single story

 

 

 

 

Multi story

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Wireless router

Wireless repeater

Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Video App problems (Youtube etc)

Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

Diagnose your TV

Adjust the TV settings for you

Perform a factory reset on your TV

Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE55K6372SUXXH manual What is Remote Support?, How does Remote Support work?, TV settings are lost after 5 minutes

UE55K6300AWXXN, UE40K6372SUXXH, UE40K6300AWXXH, UE49K6300AWXXH, UE40K6370SSXXN specifications

The Samsung UE32K5502AKXXH, UE55K5502AKXXH, UE49K5582SUXXH, UE55K6372SUXXH, and UE55K6300AWXXH are part of Samsung's diverse range of televisions that combine stunning visuals, advanced technology, and user-friendly features. Each model is designed to deliver an immersive viewing experience, whether you are watching movies, sports, or playing video games.

Starting with the UE32K5502AKXXH, this 32-inch model is ideal for smaller spaces and delivers Full HD resolution. It utilizes Samsung’s Hyper Real Engine technology, which enhances the picture quality by optimizing color and contrast. This model also supports Smart TV functionality, allowing users to access streaming apps and browse content seamlessly. Its slim design complements any room, making it a perfect choice for bedrooms or cozy living spaces.

Next, the UE55K5502AKXXH offers a larger 55-inch screen size, also featuring Full HD resolution. This television is equipped with the Pur Color technology, which refines white balance and color reproduction, presenting images as they should be seen. Its integrated Wi-Fi capability allows users to connect to their home network and stream their favorite shows in a straightforward, user-friendly interface.

The UE49K5582SUXXH takes the viewing experience a step further with its UHD 4K resolution. The 49-inch screen is paired with HDR support, ensuring that bright highlights and shadow details are visible, providing a dynamic viewing experience. The Smart Hub interface simplifies navigation between apps and content, making it easy for viewers to access their favorite programs quickly.

Moving to the UE55K6372SUXXH, this model offers the convenience of curved screen technology, enhancing immersion by providing a wider field of view. It retains the 4K UHD resolution and supports HDR, elevating the viewing experience with lifelike images. The television’s design is sleek and modern, making it a stylish addition to any entertainment setup.

Lastly, the UE55K6300AWXXH features a stylish flat screen with 4K UHD resolution, delivering exceptional clarity and detail. The Easy Sharing feature allows viewers to seamlessly share content with other smart devices, while the Smart View app enables control and content accessibility from mobile devices.

All these models come equipped with Samsung’s signature quality, ensuring robust build, vibrant colors, and sharp dynamics whether you're gaming, streaming, or enjoying live sports. Each television model is crafted to cater to diverse viewing needs, making them excellent choices for anyone looking to enhance their home entertainment experience.