Alcatel 7047D manual Accessories, Troubleshooting, My phone cannot be switched on or is frozen

14 Accessories ........................

The latest generation of ALCATEL ONETOUCH mobile phones offers a built-in handsfree feature that allows you to use the telephone from a distance, placed on a table for example. For those who prefer to keep their conversations confidential, an earpiece is also available known as the headset.

1.Charger

2.Stereo headset

3.USB cable

Only use your telephone with the ALCATEL ONETOUCH batteries, chargers and accessories in your box.

15 Troubleshooting.................

Before contacting the service centre, you are advised to follow the instructions below:

•You are advised to fully charge ( ) the battery for optimal operation.

•Avoid storing large amounts of data in your phone as this may affect its performance.

•Use Factory date reset and the upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time).ALL User phone data: contacts, photos, messages, files and downloaded applications will be lost permanently. It is strongly advised to fully backup the phone data and profile via ONETOUCH Centre before doing formatting and upgrading.

and carry out the following checks:

My phone cannot be switched on or is frozen

•When the phone cannot be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again.

•When the phone falls into a loop during power on-off animation and the user interface cannot be accessed, press and hold the Volume down key to enter Safe Mode.This eliminates any abnormal OS booting issues caused by 3rd party APKs.

•If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together).

My phone has not responded for several minutes

•Restart your phone by pressing and holding the Power key.

My phone turns off by itself

•Check that your screen is locked when you are not using your phone, and make sure the Power key is not mis-contacted due to unlocked screen.

•Check the battery charge level.

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