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Compaq AP200 manual Troubleshooting

Models: AP200

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6-1

Chapter 6

Troubleshooting

This guide provides information on how to identify and correct some common disk, display, memory, and software problems. It also identifies and explains some common messages you may receive on the screen, including specific error messages that may display during the Power-On Self-Test (POST) at startup.

You will not see these POST error messages if your workstation is configured for the Clean Boot mode.

Clean Boot is a fast boot process that suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message. To manually switch to Descriptive mode during POST, press any key (except F10 or F12). The default boot mode is Clean Boot.

Descriptive Boot shows all system messages during POST and takes longer to complete. To see the system messages every time you restart your workstation, reconfigure your workstation to the Descriptive Boot mode using Computer Setup.

NOTE: For more information on Computer Setup, see Chapter 2, “Software.”

Compaq Professional Workstation AP200 Reference Guide

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

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Compaq AP200 manual Troubleshooting

Contents

Professional Workstation AP200 Compaq Professional Workstation AP200 Reference Guide Contents Intelligent Manageability Hardware Upgrades Appendix B Appendix E Page Text Conventions About This GuideSymbols in Text Symbols on EquipmentAbout This Guide Rack Stability Getting HelpCompaq Website Xii About This Guide Telephone NumbersStandard Configuration Features Product Features2Product Features Front Panel Components Front Panel ComponentsComponent Identifier Component 4Product FeaturesRear Panel Connectors Rear Panel ConnectorsConnector Identifiers Connector 6Product FeaturesDrive Positions Drive PositionsSpecial Function Keys Using the Compaq Enhanced KeyboardWindows Logo Key 8Product FeaturesKey Combinations Windows Logo Key Combination Function in Windows NTKeyboard Lights Keyboard LightsDescription Function 10Product Features Serial Number LocationKeyboard Tilt Feet Software Installing Windows NT Workstation Over a Network2Software Setup SoftwarePower-On Self-Test Runtime ServicesUpgrading the ROM Bios Boot Block ROM Computer Setup4Software Using Computer Setup Task Computer Setup Selection Computer Setup6Software WritingTimeout values Energy saver mode is set to Advanced Select Power, then select TimeoutsLED blink in suspend mode Energy saver mode is disabled Management in Chapter Enable/disable network server mode8Software Creating a Diagnostics Diskette Compaq DiagnosticsComputer Checkup Test View System Information Inspect10Software Compaq Confidential Need to Know Required 12Software When running TestRegistration Reinstalling Your SoftwareIntelligent Manageability 2Intelligent Manageability Asset ManagementCompaq Diagnostics for Windows NT 4Intelligent Manageability Using Compaq Diagnostics for Windows NTFault Management Smart III Hard Drive Fault PredictionUltra ATA Integrity Monitoring Proactive Backup ECC Fault Prediction and Pre-Failure WarrantySurge-Tolerant Power Supply 6Intelligent ManageabilitySecurity Features Feature Purpose How It Is EstablishedSecurity Management 8Intelligent Manageability Disabling Diskette Boot or Diskette WriteDisabling a Serial Port or Parallel Port Password Security Establishing a Setup Password Using Computer Setup10Intelligent Manageability Entering a Power-On Password Establishing a Power-On Password Using Computer SetupDeleting a Power-On or Setup Password Changing a Power-On or Setup PasswordCurrent password/new password/new password Current passwordClearing Passwords 14Intelligent Manageability National Keyboard Delimiter CharactersArabic Greek Russian Belgian Hebrew Slovakian Hungarian Spanish Brazilian ItalianQuickLock Enabling QuickLockDisabling the Keyboard and Mouse Interface Configuration Management Enabling the Keyboard and Mouse Interface16Intelligent Manageability Upgrading the ROM Local ROM Upgrade18Intelligent Manageability Remote ROM FlashFailSafe Boot Block ROM 20Intelligent Manageability Keyboard Light CombinationsRemote Security Management 22Intelligent Manageability Remote Wakeup and Remote ShutdownReplicating Your Setup Remote System Installation24Intelligent Manageability Dual-State Power ButtonAdvanced Configuration and Power Interfaces Acpi Capable Power Management26Intelligent Manageability Desktop Management Interface Integration Management28Intelligent Manageability Compaq Management Agents for WorkstationsCompaq Management Solutions Partners Program Hardware Upgrades 2Hardware Upgrades Installation Sequence 4Hardware Upgrades When to Reconfigure WorkstationRemoving the workstation access panel Removing the Workstation Access PanelRemoving the Front Bezel 6Hardware UpgradesRemoving the Bezel Blank 8Hardware Upgrades Changing from a Minitower to a Desktop ConfigurationReconnect the power and data cables to the drives as labeled Minitower Configuration Desktop Configuration 10Hardware UpgradesChanging from a Desktop to a Minitower Configuration 12Hardware Upgrades Minitower Configuration 14Hardware Upgrades Internal ComponentsInternal Components Internal Components Installing Additional Memory16Hardware Upgrades 11. Installing a Dimm module 18Hardware Upgrades Installing an Expansion Board12. Removing the screw and expansion slot cover 20Hardware Upgrades 14. Removing an expansion board Removing an Expansion Board22Hardware Upgrades 15. Identifying the metric screws Installing Additional Drives24Hardware Upgrades Using the Cable-Select Feature with IDE Ultra ATA DevicesImportant Guidelines for Installing Optional Scsi Devices Installing Optional Scsi Devices26Hardware Upgrades Using the Scsi CableInstalling a Scsi Device 28Hardware Upgrades Installing an IDE CD-ROM or Tape Drive18. Connecting the drive cables to the drive Drive Cables 30Hardware Upgrades20. Attaching a 3.5-inch drive to the 5.25-inch adapter 32Hardware Upgrades Connect the drive power and signal cables Removing a Drive from a Drive Bay 34Hardware UpgradesStore in antistatic packaging 36Hardware Upgrades Replacing the BatteryLift the battery out of its holder Guide Network CommunicationsConnecting to an Ethernet Network Attaching a Network Cable to the RJ-45 Connector2Network Communications Attaching the network cable to the RJ-45 connector Installing the Network DriverTroubleshooting Helpful Hints 2TroubleshootingSolving Minor Problems Solving Minor ProblemsProblem Cause Solution 4Troubleshooting Solving Disk ProblemsSolving Disk Problems Nonsystem disk 6TroubleshootingSolving Scsi Problems Solving Scsi ProblemsIDE drive is not disabled through the Configuration utility System will not boot from a Scsi driveSolving Display Problems Solving Display Problems8Troubleshooting Screen is blankFeature Screen is blank You are using a fixed-syncWhen used with Energy-saver Features Video colors are10Troubleshooting Volume Move usingCursor will not Arrow keys onSolving Printer Problems Solving Printer Problems12Troubleshooting Printer will not print Printer is not turned on norSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Network Problems Solving Network Problems14Troubleshooting Is defective Service Provider Diagnostics reports a Cable is notNetwork driver is not Intelligent16Troubleshooting Were installedFiles containing Cannot connect to Network controller Stopped working Is defective Service ProviderSolving Memory Problems Solving Memory Problems18Troubleshooting System wont boot Memory module is notMay not be set up Out of Memory error Memory configurationPost is wrong May not be installed CorrectlySolving Software Problems Solving CD-ROM ProblemsSolving CD-ROM Problems 20TroubleshootingContacting Compaq Customer Support Regulatory Compliance Notices Federal Communications Commission NoticeClass a Equipment Modifications Class B EquipmentCables 2Regulatory Compliance NoticesCompaq Confidential Need to Know Required European Union Notice Canadian Notice Avis CanadienMouse Compliance Statement Class a EquipmentJapanese Notice Taiwan Notice Laser Devices Laser Safety WarningsCompliance with Cdrh Regulations Compliance with International RegulationsLaser Information Laser Product Label8Regulatory Compliance Notices Battery Replacement NoticeElectrostatic Discharge 2Electrostatic Discharge Grounding MethodsGeneral Requirements Power Cord Set Requirements2Power Cord Requirements Table C-1 Power Cord Set Requirements By CountryCountry-Specific Requirements Country Accredited AgencyRoutine Computer Care Routine Workstation Care Shipping PreparationCleaning CD-ROM Drive PrecautionsSafety OperationShipping Preparation Error Codes Table E-1 Power-On Self-Test MessagesMessage Beeps Probable Cause Message Beeps Probable Cause 2Error CodesError Set Configuration memory Under Control PanelInstalled properly Time and Date Not 2S Invalid time or date4Error Codes Controller Error Keyboard Error None Keyboard failureComputer turned off Keyboard None6Error Codes Windows NT utilities Disk 1 Failure None Hard drive/format errorSmart Hard None Hard drive is about to fail Replace hard drive8Error Codes Upgrades, for Wipe connectorAudible 1L, 3S ModeClear Cmos 10Error CodesIs incorrectly initialized If video card has Been added 2L, 1STable F-1 Specifications Specifications2Specifications Clearing Configuration Memory 2Clearing Configuration Memory Acpi IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9