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Compaq AP200 Solving Scsi Problems, IDE drive is not disabled through the Configuration utility

Models: AP200

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6-7

Solving SCSI Problems

If you encounter SCSI device problems, refer to the common causes and solutions listed in the following table.

Table 6-3

Solving SCSI Problems

Problem

Cause

Solution

System with IDE and SCSI drives will not boot from SCSI hard drive.

The IDE drive is not disabled through the Configuration utility.

Compaq does not support mixing IDE Ultra ATA and SCSI hard drives in the same system.

Under the Computer Setup Advanced menu, disable the primary IDE controller.

System will not boot from a SCSI drive.

The SCSI drive is not configured correctly.

Verify that drive cabling and jumpers are set correctly. To boot a SCSI drive, the drive ID number must be set to 0.

Compaq Professional Workstation AP200 Reference Guide

Writer: IM Project: Compaq Professional Workstation AP200 Reference Guide Comments: 352620-003

File Name: G-CH06.DOC Last Saved On: 12/15/98 4:26 PM

COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED

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Compaq AP200 manual Solving Scsi Problems, IDE drive is not disabled through the Configuration utility

Contents

Professional Workstation AP200 Compaq Professional Workstation AP200 Reference Guide Contents Intelligent Manageability Hardware Upgrades Appendix B Appendix E Page Text Conventions About This GuideSymbols in Text Symbols on EquipmentAbout This Guide Rack Stability Getting HelpCompaq Website Xii About This Guide Telephone NumbersStandard Configuration Features Product Features2Product Features Front Panel Components Front Panel ComponentsComponent Identifier Component 4Product FeaturesRear Panel Connectors Rear Panel ConnectorsConnector Drive Positions 6Product FeaturesIdentifiers Connector Drive PositionsSpecial Function Keys Using the Compaq Enhanced KeyboardWindows Logo Key Combination Function in Windows NT 8Product FeaturesWindows Logo Key Key CombinationsKeyboard Lights Keyboard LightsDescription Function 10Product Features Serial Number LocationKeyboard Tilt Feet Software Installing Windows NT Workstation Over a Network2Software Setup SoftwarePower-On Self-Test Runtime ServicesUpgrading the ROM Bios Boot Block ROM Computer Setup4Software Using Computer Setup Writing Computer SetupTask Computer Setup Selection 6SoftwareManagement in Chapter Enable/disable network server mode Select Power, then select TimeoutsTimeout values Energy saver mode is set to Advanced LED blink in suspend mode Energy saver mode is disabled8Software Creating a Diagnostics Diskette Compaq DiagnosticsComputer Checkup Test View System Information Inspect10Software Compaq Confidential Need to Know Required 12Software When running TestRegistration Reinstalling Your SoftwareIntelligent Manageability 2Intelligent Manageability Asset ManagementCompaq Diagnostics for Windows NT 4Intelligent Manageability Using Compaq Diagnostics for Windows NTFault Management Smart III Hard Drive Fault PredictionUltra ATA Integrity Monitoring 6Intelligent Manageability ECC Fault Prediction and Pre-Failure WarrantyProactive Backup Surge-Tolerant Power SupplySecurity Features Feature Purpose How It Is EstablishedSecurity Management 8Intelligent Manageability Disabling Diskette Boot or Diskette WriteDisabling a Serial Port or Parallel Port Password Security Establishing a Setup Password Using Computer Setup10Intelligent Manageability Entering a Power-On Password Establishing a Power-On Password Using Computer SetupCurrent password Changing a Power-On or Setup PasswordDeleting a Power-On or Setup Password Current password/new password/new passwordClearing Passwords Hungarian Spanish Brazilian Italian National Keyboard Delimiter Characters14Intelligent Manageability Arabic Greek Russian Belgian Hebrew SlovakianQuickLock Enabling QuickLockDisabling the Keyboard and Mouse Interface Configuration Management Enabling the Keyboard and Mouse Interface16Intelligent Manageability Upgrading the ROM Local ROM Upgrade18Intelligent Manageability Remote ROM FlashFailSafe Boot Block ROM 20Intelligent Manageability Keyboard Light CombinationsRemote Security Management 22Intelligent Manageability Remote Wakeup and Remote ShutdownReplicating Your Setup Remote System Installation24Intelligent Manageability Dual-State Power ButtonAdvanced Configuration and Power Interfaces Acpi Capable Power Management26Intelligent Manageability Desktop Management Interface Integration Management28Intelligent Manageability Compaq Management Agents for WorkstationsCompaq Management Solutions Partners Program Hardware Upgrades 2Hardware Upgrades Installation Sequence 4Hardware Upgrades When to Reconfigure WorkstationRemoving the workstation access panel Removing the Workstation Access PanelRemoving the Front Bezel 6Hardware UpgradesRemoving the Bezel Blank 8Hardware Upgrades Changing from a Minitower to a Desktop ConfigurationReconnect the power and data cables to the drives as labeled Minitower Configuration Desktop Configuration 10Hardware UpgradesChanging from a Desktop to a Minitower Configuration 12Hardware Upgrades Minitower Configuration 14Hardware Upgrades Internal ComponentsInternal Components Internal Components Installing Additional Memory16Hardware Upgrades 11. Installing a Dimm module 18Hardware Upgrades Installing an Expansion Board12. Removing the screw and expansion slot cover 20Hardware Upgrades 14. Removing an expansion board Removing an Expansion Board22Hardware Upgrades 15. Identifying the metric screws Installing Additional Drives24Hardware Upgrades Using the Cable-Select Feature with IDE Ultra ATA DevicesImportant Guidelines for Installing Optional Scsi Devices Installing Optional Scsi Devices26Hardware Upgrades Using the Scsi CableInstalling a Scsi Device 28Hardware Upgrades Installing an IDE CD-ROM or Tape Drive18. Connecting the drive cables to the drive Drive Cables 30Hardware Upgrades20. Attaching a 3.5-inch drive to the 5.25-inch adapter 32Hardware Upgrades Connect the drive power and signal cables Removing a Drive from a Drive Bay 34Hardware UpgradesStore in antistatic packaging 36Hardware Upgrades Replacing the BatteryLift the battery out of its holder Guide Network CommunicationsConnecting to an Ethernet Network Attaching a Network Cable to the RJ-45 Connector2Network Communications Attaching the network cable to the RJ-45 connector Installing the Network DriverTroubleshooting Helpful Hints 2TroubleshootingSolving Minor Problems Solving Minor ProblemsProblem Cause Solution 4Troubleshooting Solving Disk ProblemsSolving Disk Problems Nonsystem disk 6TroubleshootingSystem will not boot from a Scsi drive Solving Scsi ProblemsSolving Scsi Problems IDE drive is not disabled through the Configuration utilityScreen is blank Solving Display ProblemsSolving Display Problems 8TroubleshootingEnergy-saver Features Video colors are Screen is blank You are using a fixed-syncFeature When used with10Troubleshooting Arrow keys on Move usingVolume Cursor will notPrinter will not print Printer is not turned on nor Solving Printer ProblemsSolving Printer Problems 12TroubleshootingSolving Hardware Installation Problems Solving Hardware Installation ProblemsSolving Network Problems Solving Network Problems14Troubleshooting Intelligent Diagnostics reports a Cable is notIs defective Service Provider Network driver is not16Troubleshooting Were installedFiles containing Cannot connect to Network controller Stopped working Is defective Service ProviderSystem wont boot Memory module is not Solving Memory ProblemsSolving Memory Problems 18TroubleshootingCorrectly Out of Memory error Memory configurationMay not be set up Post is wrong May not be installed20Troubleshooting Solving CD-ROM ProblemsSolving Software Problems Solving CD-ROM ProblemsContacting Compaq Customer Support Regulatory Compliance Notices Federal Communications Commission NoticeClass a Equipment 2Regulatory Compliance Notices Class B EquipmentModifications CablesCompaq Confidential Need to Know Required Class a Equipment Canadian Notice Avis CanadienEuropean Union Notice Mouse Compliance StatementJapanese Notice Taiwan Notice Compliance with International Regulations Laser Safety WarningsLaser Devices Compliance with Cdrh RegulationsLaser Information Laser Product Label8Regulatory Compliance Notices Battery Replacement NoticeElectrostatic Discharge 2Electrostatic Discharge Grounding MethodsGeneral Requirements Power Cord Set RequirementsCountry Accredited Agency Table C-1 Power Cord Set Requirements By Country2Power Cord Requirements Country-Specific RequirementsRoutine Computer Care Routine Workstation Care Shipping PreparationOperation CD-ROM Drive PrecautionsCleaning SafetyShipping Preparation Error Codes Table E-1 Power-On Self-Test MessagesMessage Beeps Probable Cause Message Beeps Probable Cause 2Error CodesTime and Date Not 2S Invalid time or date Set Configuration memory Under Control PanelError Installed properly4Error Codes Keyboard None Keyboard Error None Keyboard failureController Error Computer turned off6Error Codes Replace hard drive Disk 1 Failure None Hard drive/format errorWindows NT utilities Smart Hard None Hard drive is about to fail8Error Codes Mode Wipe connectorUpgrades, for Audible 1L, 3S2L, 1S 10Error CodesClear Cmos Is incorrectly initialized If video card has Been addedTable F-1 Specifications Specifications2Specifications Clearing Configuration Memory 2Clearing Configuration Memory Acpi IndexIndex-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9