Canon VB-C10, VB-C10R

Troubleshooting

This chapter explains how to deal with problems that arise

with the operation of the VB-C10/VB-C10R and other faults.

Chapter

Contents

Main Mxico, D.F., Mxico NETWORK CAMERA NETWORK CAMERA Users Manual Introduction Exclusion of Liability Copyright Information Notes Trademark Notices iii Introduction Request concerning disclosure of live videos iv Contents Introduction ............................................................................ii a Safe Use of Equipment.................................................... vii Chapter 1 Before Using the VB-C10/VB-C10R Chapter 4 VB Administration Tools Chapter 5 Creating Web Pages vi Chapter 6 Using the Picture Recording Function Chapter 7 Troubleshooting Chapter 8 Appendix vii a Safe Use of Equipment a a Important Warnings a CAUTION: FDA regulation viii FCC NOTICE Network Camera VB-C10/VB-C10R IC NOTICE NOTIFICATION IC ix a IMPORTANT SAFETY INSTRUCTIONS x xi xii Maintenance Cleaning the Equipment Cleaning the Lens Page Features of the VB-C10/VB-C10R 1-2 Broadband Video Distribution Function Concurrent video is distributed up to 20 clients Camera and video distribution server functions housed in a single unit 1-3 1-4 System Configuration Internet Recommended browser WebView Livescope Viewer Software 1-5 System Configuration Example of System Configuration with WebView Livescope MV WebView Livescope MV - Optional Hardware and Software Requirements Webview Livescope Viewer Software ( P.1-4) Java Viewer version 3.20 Helper Viewer version 3.20 1-7 Webview Livescope MV version 2.0/LE ( P.1-5) This is optional viewer software for monitoring. VBCollector ( P.6-6) This tool is for viewing still pictures recorded by the VB-C10/VB-C10R. 1-8 Package Contents 7.Warranty Card 1-9 System Components and Their Operation VB-C10 Front Rear 1-10 VB-C10R Front Rear 1-11 VB-C10 VB-C10R System Components and Their Operation Bottom Page Page 2-2 Before Using the VB-C10/VB-C10R Installing the VB-C10/VB-C10R Using a Tripod (VB-C10) 2-3 Installation Before Using the VB-C10/VB-C10R Using the Wide-angle Converter (VB-C10) 2-4 Connecting the Components * Turning the Power ON and OFF 2-5 Installation Sample Network Configurations Sample LAN Environment Configuration Internet Client receiving images Server sending images Page Page 3-2 Preparations for Initial Setup Installation Procedure 3-3 Initial Setup 3-4 Initial Setup 7. Follow steps 1 - 3 below to launch the browser and enter your user name and password. 6. The IP address that was set is displayed. Page 3-6 Checking Operation 2. Click on each sample page. 1. Access the sample page from the Web browser. 3-7 Detail Settings 2. Enter the user name and password. Accessing the Settings Title Page 1. Use the browser to access http://192.168.100.1/admin. 3-8 Settings Title Page 3-9 System/Network Settings Page 3-10 Date/Time Settings Page Note This page is used to make date and time settings. 3-11 Camera Settings Page *With the VB-C10R, the displayed pan and tilt values change. 3-12 Note 3-13 View Restriction Settings - Controllable range and Video Capture Range + 3-14 Tip If the visible range is restricted, the zooming range may also be restricted. About view restriction Pan and tilt range varies with the zoom ratio (field of view angle). 3-15 Preset Settings Page Changes in presets are not applied in the viewer while it is connected. Note Use this page to specify the settings for preset camera positions provided to viewers. Using VB Administration Tools is a convenient way to set presets ( P.4-17). Picture Recording and External Device I/O Settings Page 3-17 3-18 3-19 Access Control Settings Page 3-20 WebView Livescope Setting Settings Page 3-21 Miscellaneous Settings Page Internet Note Use this page to specify various other settings. Router Administration Tools Settings Page Page 4-2 Overview of VB Administration Tools VBAdmin Startup Panel ( P.4-4) Panorama Creation Tool ( P.4-7) Page 4-4 Installing VB Administration Tools 4-5 Starting Up VB Administration Tools 2. When VB Administration Tools starts up, the Server Setting dialog box appears. 4-6 Starting Up VB Administration Tools 3. The VBAdmin Startup Panel starts up. 4-7 Panorama Creation Tool 4-8 Panorama Creation Tool About the Panorama Creation Tool Display Screen 4-9 Capturing Panorama Pictures 4-10 Updating/Deleting Panorama Pictures 4-11 Reconnecting Panorama Creation Tool Opening/Saving Pictures Displaying Connection Information View Restriction Tool 4-12 4-13 View Restriction Tool The View Restriction Tool Display Screen 4-14 View Restriction Tool 4-15 Setting View Restrictions 1:Retrieving values from Admin Viewer and changing settings 4-16 2: Changing Settings from the View Restriction Preview Frame Page 4-18 Preset Setting Tool Display Screen 4-19 4-20 Setting Presets 1:Retrieving values from Admin Viewer and changing settings 4-21 2:Changing Settings from the Preset Preview Frame 1From the Preset Selection box, select the preset to be set, and enter the Preset Name. 2Click the Send button. 4-22 Log Viewer 4-23 Log Viewer 4-24 Admin Viewer Starting Up Admin Viewer Click the Admin Viewer on the VBAdmin Startup Panel 4-25 Operating External Device Setting Notification of Changes in External Device Input Status Displaying and Saving the External Device Input Status 4-26 Enabling/Disabling View Restrictions Operating External Device Output Page 5-2 HTTP (WWW) server Internet Web Pages for Video Distribution 5-3 Features of the Java Viewers Java Viewer Types 5-4 5-5 Features of the Helper Viewer 5-6 Viewing Sample Pages 5-7 Using the Java Viewer to Distribute Videos Using the Java Viewer to Create a Web Page 5-8 Saving Web Page Data 5-9 Example of Using the Java Viewer to Create a Web Page Embed the Java Viewer, and Display a Text in a Separate Frame 5-10 1sample.htm 2header.htm 3lvappl.htm 5-11 Using Glimpse and LiveApplet Together 5-12 1glimps.htm 2popup.htm 5-13 Providing LiveApplet without Camera Control Modifying the Startup and Disconnection Screens Nothing Specified 5-14 Certain Images Specified 5-15 Displaying the Host Name, Frame Count and Other Information on the Video Screen 5-16 Displaying Bitmap Images on the Video Screen Specifying the Background Color Pasting a Picture to the Background 5-17 Java Viewer Parameters LiveApplet 5-18 5-19 Glimpse 5-20 Applet Tag Descriptions 5-21 Setting Up the Web Server Using the Helper Viewer to Distribute Videos 5-22 Creating wvh Files 5-23 Using the Helper Viewer to Distribute Videos 1<A HREF="WebView.wvh">Let's view the image</A> Example of a Web page Using the Helper Viewer 5-24 Distributing Videos Using a Browser Only Displaying the Live Video at Access as a Still Picture Displaying a Specified Number Of Live Video Frames As a Video at Access 5-25 Distributing Videos Using a Browser Only Displaying Live Video from a Specified Angle as Still Pictures GetStillImage Parameters S Example of Video Distribution Using One Fixed Global Address Internet Page 6-2 Using the Still Picture Recording Function Linked to an External Device Sample Application Combining a Door-opening Sensor 6-3 Using the Still Picture Recording Function Linked to an External Device 6-4 Using the Still Picture Recording Function with a Predetermined Schedule Sample Application Using Sequential Mode 6-5 Using the Still Picture Recording Function with a Predetermined Schedule 6-6 Viewing Recorded Pictures 6-7 Installing VBCollector 6-8 Starting Up VBCollector Registering a Server Adding a Server 6-9 2. Enter the various fields and click the OK button. 6-10 Editing Server Information Registering Tasks Adding a Task 6-11 2. Enter the various items and click the OK button. 6-12 Editing Tasks Executing and Canceling Tasks Executing a Task Canceling a Task 6-13 Details Displayed on the Task View Refresh Task View Display Content 6-14 Viewing Recorded Images Displaying Images Starting/Stopping the Service 6-15 Deleting Images 6-16 Viewing Logs 6-17 Displaying Logs According to Selection Criteria 1. Choose Filter from the View menu. 2. The Filter dialog box appears. 6-18 Setting Download Capacity 3. Click the OK button. 1. Choose Options from the Tools menu. 2. The Options dialog box appears. Page 7-2 Troubleshooting The VB-C10/VB-C10R does not start up. The Camera LED does not light. VBIPI.exe does not work. The VB-C10/VB-C10R sample page does not appear. 7-3 Troubleshooting Troubleshooting I forgot the password. I cannot record pictures. Log Messages Application-related Log Messages Page Page Page 8-2 Specifications VB-C10/VB-C10R AC Adapter 8-3 Specifications External Device I/O Terminals External Device Input Terminals (IN+, IN) External Device Output Terminals (OUT A, OUT B) 8-4 Restoring the Factory Default Settings Restoring the Factory Default Settings from the Administration Tools Page via a Web Browser 8-5 Restoring the Factory Default Settings 4. The VB-C10/VB-C10Rs factory default settings are restored. If the IP Address and Password are Unknown 1. Hold the Reset switch while you turn the VB-C10/VB-C10Rs power switch off and then on again. 2. Hold the Reset switch for more than 5 seconds even after the power switch is turned ON. 8-6 Factory Default Setting 8-7 Factory Default Setting 8-8 Index Symbols A B C G H I J L S T U V W