7-3

Troubleshooting

Troubleshooting

I forgot the password.

●All factory defaults settings can be restored by pressing the Reset switch (→ P.8-5). The
default administration password is “VB-C10”. The VB-C10/VB-C10R’s settings will need
to be made again, however, since all network settings such as the IP addresses and
subnet masks are also returned to the factory defaults.

I cannot record pictures.

●The number of pictures that can be recorded depends on the setting. From time to time,
please delete recorded pictures that are not needed (→ P.3-22).
●Check that the camera is on and the cable has been connected properly.

The video does not appear.

●Check that the viewer software is correctly installed (→ P.1-4). Please refer also to the
viewer software User’s Manual (Mon-E.pdf) contained on the supplied CD-ROM.
●If the video quality is poor, check the quality settings on the VB-C10/VB-C10R (→ P.3-11).
Also, check settings such as the number of background colors as on the viewer PC.
●You can limit the number of viewers that can access the VB-C10/VB-C10R at the same
time. The message without a video is displayed when this limit is exceeded (→ P.3-20).
●If you cannot see the video using the Java Viewer, check your system environment such
as the browser version (→ P.1-6). Up-to-date information is provided on the VB-C10/VB-
C10R Website.
(URL: http://www.canon.com/webview/)

I can’t control the camera.

●Check that the LAN cable for camera control is connected correctly.
●Cheek to see if the camera angle is restricted to a preset (→ P.3-15).
Note
If you have a problem, consult the ReadMe also. The ReadMe file may contain
important information not included in this manual. Be sure to read this file.