
Troubleshooting
The video does not appear.
●Check that the viewer software is correctly installed (→
●If the video quality is poor, check the quality settings on the
●You can limit the number of viewers that can access the
●If you cannot see the video using the Java Viewer, check your system environment such as the browser version (→
C10R Website.
(URL: http://www.canon.com/webview/)
I can’t control the camera.
●Check that the LAN cable for camera control is connected correctly.
●Cheek to see if the camera angle is restricted to a preset (→
I forgot the password.
●All factory defaults settings can be restored by pressing the Reset switch (→
I cannot record pictures.
●The number of pictures that can be recorded depends on the setting. From time to time, please delete recorded pictures that are not needed (→
●Check that the camera is on and the cable has been connected properly.
Troubleshooting
Note
If you have a problem, consult the ReadMe also. The ReadMe file may contain important information not included in this manual. Be sure to read this file.