Mobility Electronics PS6U1UHE Product/Technical Support, Product Registration, Troubleshooting

InVision USB-Host to Ethernet Adapter User Guide

Product/Technical Support

Mobility is committed to providing its customers with first-class customer service and technical support. For your convenience, a few troubleshooting techniques are provided below that might help you fix your problem quickly and easily. If you have a different issue, or if you have tried these and they didn’t resolve your problem, please feel free to contact Technical Support at:

Mobility Electronics 9918 Via Pasar

San Diego, CA 92126

Phone (858) 880-2225

Fax: (858) 530-2733

E-mail:handheld_connectivity@mobl.com

Web: www.invisioncradles.com

If you use the website, please select the Cradles & Adapters menu option from the Support menu.

Product Registration

A product registration card is included with your PS6U1UHE product. Please fill out the registration card and drop it in the mail so that we will know who you are if you ever need to call. While registration is not required to resolve warranty claims, it will help make any warranty claim easier to complete. For your convenience, you may also register online at:

www.invisioncradles.com

Troubleshooting

Symptom:	Nothing Works!
Possible Cause		Action
Poor cable connections		Check the cables to ensure you have them connected
		correctly and securely. For more information, see the
		earlier sections on how to connect the cables.
		When properly connected, the lights on the adapter
		ends will be lit. Review the various light activity
		descriptions in the Introduction Section for further
		troubleshooting assistance.
No power		The MC1000 requires a power adapter (PN 170140-
		000) to work correctly.
Network problems		Check the LEDs on both ends of the PS6U1UHE to
		help determine if you are having network problems. A
		description of each light’s color and its meaning is
		contained in the Introduction Section.

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