Moen Troubleshooting Your Electronic Faucet - Call 1-800-289-6636 for Assistance

TROUBLESHOOTING

Electronic Faucet-Troubleshooting Guide Battery Powered

Normal operation: When new batteries are inserted, the red indicator light on faucet and the lights on circuit board will blink. When a user’s hands are placed under the spout, the red light will flash one time and water starts to flow. Water stops when hands are removed. Red indicator light stays on when battery is low.

NOTE: The reset button must be pressed after changing the battery in order to ensure the faucet functions properly.

	Problem	Possible Cause	To Diagnose	Remedy
Faucet will		Water not on.	Check water supply.	Turn on water supply.
	not turn on	Power supply failure.	Check wires and connections.	Reconnect battery holder wires.
		Battery is weak.	Red indicator light stays on, no click.	Replace batteries.
		Sensor distance too short into bowl.	Use hand/palm to find focal point.	Adjust sensor distance
				(see Table E).
		Electronic circuit board is defective.	Change batteries but no light or action.	Replace circuit board.
		Sensor eyes are defective.	Re-inserting battery, red light doesn’t	Replace sensor eyes and cable.
			blink.
		Solenoid valve is clogged.	Solenoid is clicking but no water.	Clean solenoid and water pathway.
		In-line filter is clogged.	Open clean-out filter screen (8) and trap.	Clean the filter.
		Solenoid coil is defective.	No clicking after re-inserting battery.	Replace solenoid coil.

Faucet will	Remove battery. If faucet stops running, the problem is electronic (sensor is defective; replace sensor, or, sensor
not shut	distance adjustment is too long, adjust sensor distance adjustment). If the faucet continues to run, the problem is
off.	mechanical. See below for remedy.
Faucet	Solenoid valve is clogged or sticking.	Open solenoid valve and check for debris.	Clean solenoid valve and water pathway.
drips.			Replace piston, spring or disc.

For further assistance, call Moen at 1-800-289-6636.

WARRANTY CONSUMER INFORMATION

Moen products have been manufactured under the highest standards of quality and workmanship. Moen warrants to the original consumer purchaser for as long as the original consumer purchaser owns their home (the “Warranty Period” for homeowners), that this faucet will be leak and drip-free during normal use and all parts and finishes of this faucet will be free from defects in material and manufacturing workmanship. All other purchasers (including purchasers for industrial, commercial and business use) are warranted for a period of 1 year from the original date of purchase (the “Warranty Period” for non-homeowners).

If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet

back

in

good

working

condition

and

will

replace

FREE

OF

CHARGE,

any

part

or

finish

that

proves

defective

in

material

and

manufacturing

workmanship,

under

normal

installation,

use

and

service.

Replacement

parts

may

be

obtained

by

calling

1-800-289-6636 (Canada 1-800-465-6130), or by writing to the address shown. Proof of purchase (original sales receipt) from the original consumer purchaser must accompany all warranty claims. Defects or damage caused by the use of other than genuine Moen parts are not covered by this warranty. This warranty is applicable only to faucets purchased after December 1995 and shall be effective from the date of purchase as shown on purchaser’s receipt.

This warranty is extensive in that it covers replacement of all defective parts and finishes. However, damage due to installation error, product abuse, product misuse, or use of cleaners containing abrasives, alcohol or other organic solvents, whether performed by a contractor, service company, or yourself, are excluded from this warranty. Moen will not be responsible for labor charges and/or damage incurred in installation, repair or replacement, nor for any indirect, incidental or consequential damages, losses, injury or costs of any nature relating to this faucet. Except as provided by law, this warranty is in lieu of and excludes all other warranties, conditions and guarantees, whether expressed or implied, statutory or otherwise, including without restriction those of merchantability or of fitness for use.

Some states, provinces and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, nation to nation. Moen will advise you of the procedure to follow in making warranty claims. Simply write to Moen Incorporated using the address below. Explain the defect and include proof of purchase and your name, address, area code and telephone number.

Faucets made of leaded brass alloys may contribute small amounts of lead to water that is allowed to stand in contact with the brass. The amount of lead contributed by any faucet is highest when the faucet is new. The following steps may reduce potential exposure to lead from faucets and other parts of the plumbing system:

•Always run the water for a few seconds prior to use for drinking or cooking

•Use only cold water for drinking or cooking

•If you wish to flush the entire plumbing system of water that has been standing in the pipes or other fittings, run the cold water until the temperature of the water drops, indicating water coming from the outside main

•If you are concerned about lead in your water, have your water tested by a certified laboratory in your area

HELPLINE:

1 (800) BUY MOEN

[289-6636]

In the U.S. call our toll free Helpline number, for answers to any product installation, or warranty questions.

In Canada:

Toronto: 905-829-3400;

Rest of Canada: 1-800-465-6130

In Mexico:

(84) 88-08-26, 88-08-27, o 91-800-84-345

4 Moen Incorporated • 25300 Al Moen Drive • North Olmsted, OH 44070-8022 U.S.A. In Canada Moen Inc. • 2816 Bristol Circle • Oakville, Ontario L6H5S7 INS237