TROUBLESHOOTING

WARNING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

When ignitor button is pressed, there is no spark at ODS/pilot.

1.Ignitor electrode positioned wrong.

2.Ignitor electrode is broken.

3.Ignitor electrode not connected to ignitor cable.

4.Ignitor cable pinched or wet. Keep ignitor cable dry.

5.Broken ignitor cable.

6.Bad piezo ignitor.

1 Replace ignitor.

2.Replace ignitor.

3.Reconnect ignitor cable.

4.Free ignitor cable if pinched by any metal or tubing.

5.Replace ignitor cable.

6.Replace piezo ignitor.

Appliance produces unwanted

1.

Appliance burning vapors from paint, hair

odors.

 

spray, glues, etc.

 

2.

Gas leak.

 

3.

Initial burn off.

1.Ventilate room. Stop using odor caus- ing products while heater is running.

2.Locate and correct all leaks.

3.Ventilate room and turn unit on high un- til odor is gone. Odor should be gone after 2 to 3 hours of continuous use.

Appliance shuts off during use. 1. Not enough fresh air is available for ODS/ pi- lot to operate.

2.Low line pressure.

3.ODS/pilot is partially clogged.

4.Defective Thermopile.

5.Restrictions in incoming air flow.

1.Open window and/or door for ventila- tion.

2.Contact local gas company.

3.Clean ODS/pilot.

4.Check pilot flame, check wire connec- tions, check output, should be 325 milli- volts across TH/TP and TP Terminals with ON/OFF switches off.

5.Check for bottom riser on glass door, sunken fireplace, excess lava rock/cinders densely packed against the grate.

Gas odor even when control

1.

Gas leak.

1.

Locate and correct all leaks.

knob is in OFF position.

2.

Control valve defective.

2.

Replace control valve.

 

 

 

 

 

When ignitor button is pressed,

1.

Gas supply turned off or manual shutoff valve

1.

Turn on gas supply or open manual

there is spark at ODS pilot, but

 

closed.

 

shutoff valve.

no ignition.

2.

Control knob not in PILOT position.

2.

Turn control knob to PILOT position.

 

3.

Control knob not pressed in while in PILOT

3.

Press in control knob while in PILOT

 

 

position.

 

position.

 

4.

Air in gas lines when installed.

4.

Continue holding down control knob.

 

 

 

 

Repeat igniting operation until air is re-

 

 

 

 

moved.

 

5.

ODS/pilot is clogged.

5.

Replace ODS/pilot assembly or get it

 

 

 

 

serviced.

 

6.

Gas regulator setting is not correct.

6.

Replace gas regulator.

36

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Monessen Hearth GLX24, GLX28, GLX18, DLX18, DLX28 Troubleshooting, Observed Problem Possible Cause Remedy
Page 35 Page 37

DLX18, GLX28, GLX18, GLX24, DLX28 specifications

Monessen Hearth is renowned for its innovative and aesthetically pleasing gas fireplaces, and models like the DLX28, GLX24, GLX18, GLX28, and DLX18 embody this excellence. These fireplaces are designed to elevate the ambiance of any space while providing reliable heating and energy efficiency.

The DLX series, including the DLX28 and DLX18, showcases a blend of traditional craftsmanship with modern performance. These models focus on user-friendly features, such as an easy-to-use remote control and touchscreen controls that allow homeowners to adjust settings with ease. The realistic flame presentation, enhanced by the vibrant, hand-painted log sets, offers a lifelike fire experience. The DLX series also prioritizes efficiency, with high AFUE ratings ensuring minimal energy waste.

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The GLX18 complements smaller spaces without sacrificing style or performance, making it ideal for compact homes or apartments. Like its larger counterparts, it utilizes advanced safety features, including a built-in oxygen depletion sensor for added peace of mind.

All Monessen Hearth fireplaces are equipped with robust safety systems, ensuring optimal performance and security for homeowners. These models are also designed for versatility, allowing them to be installed in various settings, from traditional brick fireplaces to contemporary wall-mounted configurations.

In summary, the Monessen Hearth DLX28, GLX24, GLX18, GLX28, and DLX18 fireplaces represent the pinnacle of comfort and technology, offering stylish designs, user-friendly features, and energy-efficient performance. Whether you prefer a classic or modern aesthetic, Monessen Hearth has a model to fit your unique style and heating needs, making them an excellent choice for any home.
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