137
Troubleshooting
The following refer to specific problems:
Is the other party
unable to hear
you?
Make sure that your antenna is fully
extended and that your phone is not
muted. Press UNMUTE (+) if necessary
to unmute the phone.
Also, make sure that your phone’s
microphone is not blocked by its
carrying case or a sticker.
Has the phone
been damaged,
dropped, or
gotten wet?
Dropping your phone, getting it wet, or
using a non-Motorola battery or battery
charger can damage the phone. The
phone’s limited warranty does not cover
liquid damage or damage caused from
using non-Motorola accessories.
Was a
non-Motorola
battery or
battery charger
used?
Problem Solution
My phone was
stolen. To whom
should I report
this?
Report a stolen phone to the police and
to your service provider (the company
that sends you your monthly wireless
service bill).
I forgot my
password.
See “If You Forget a Code or Password”
on page 131.
Question Answer