Motorola 3.1 manual Returning System Components to Motorola, Returning FREs

5.2.1.1Radio Products and Services Division Telephone Numbers

The telephone numbers for ordering are: (800)-422-4210 (US and Canada orders)

The Fax numbers are: (800)-622–6210 (US and Canada orders)

The number for help identifying an item or part number is (800)-422-4210; select choice “3” from the menu

5.2.2 Returning System Components to Motorola

Motorola's service philosophy is based on field replaceable entities (FREs). FREs are system components identified by Motorola to be returned to Motorola for repair.

5.2.3 Returning FREs

Return faulty FREs to Motorola for repair. When you return an assembly for service, follow these best practices:

•Place any assembly containing CMOS devices in a static-proof bag or container for shipment.

•Obtain a return authorization (RA) number from the Motorola System Support Center.

•Include the warranty, model, kit numbers, and serial numbers on the job ticket, as necessary.

•If the warranty is out of date, you must have a purchase order.

•Print the return address clearly, in block letters.

•Provide a phone number where your repair technician can be reached.

•Include the contact person's name for return.

•Pack the assembly tightly and securely, preferably in its original shipping container

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