B

6

Troubleshooting

 

 

 

If the solutions listed here do not solve your problem, contact your service provider.

You may have to reset the SB6141 modem configuration to its original factory settings if the cable modem is not functioning properly.

Your service provider may ask for the status of the icon lights as described in Front Panel Icons and Error Conditions.

Solutions

 

 

Table 1 – Troubleshooting Solutions

 

 

MODEM PROBLEM

POSSIBLE SOLUTION

 

 

 

Power Icon is OFF

Check the cable connections to the modem and electrical outlet.

 

Check that the electrical outlet is working.

 

 

Is the outlet controlled by a light switch?

 

 

 

Cannot Send or Receive

On the front panel, note the status of the icons and refer to Front

Data

 

Panel Icons and Error Conditions to identify the error.

 

If you have cable television, check your television to ensure your

 

 

cable service is operating properly.

 

Check the coaxial cable connection at the SB6141 and cable wall

 

 

outlet. Hand tighten, if necessary.

 

Check the IP address. Follow the steps for verifying the IP address for

 

 

your operating system in Verifying Your IP Address in Windows 7 or

 

 

Vista or Verifying Your IP Address in Windows XP. Call your service

 

 

provider if you need an IP address.

 

Check that the Ethernet cable is properly connected to the SB6141

 

 

and the PC.

 

If a device is connected via the Ethernet port, check that the ONLINE

 

 

icon is ON to verify connectivity.

 

Call your service provider for further assistance.

 

 

 

SB6141 DOCSIS 3.0 Cable Modem • User Guide

13

582613-001-a

 

Page 18
Image 18
Motorola 581902-022-00 manual Troubleshooting, Solutions