Troubleshooting

Before requesting service, please try the following solutions.

 

 

PROBLEM

SOLUTION

No operation can be performed with the

• Check the batteries in the remote control. They may need replacing.

remote control.

• Operate the remote control at a distance of no more than 6.1m from the

 

player.

 

• Remove the batteries and hold down one or more buttons for several

 

minutes to drain the microprocessor inside the remote control to reset it.

 

Reinstall the batteries and try to operate the remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on the

• This message appears when an invalid button is pressed.

screen.

• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).

 

• You've requested a title or chapter number or search time that is out of

 

range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work properly if

selection.

the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio Options

 

Menu.

The screen is blank.

• If the HDMI output is set to a resolution your TV cannot support (for

 

example, 1080p), you may not see a picture on your TV.

 

• Press the @button (on top panel) for more than 5 seconds with no disc

 

inside. The initialization message appears on the screen, and the power will

 

turn off automatically. When you turn your product on again, all the settings

 

will be reset.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

Forgot password.

• Press the @button (on top panel) for more than 5 seconds with no disc

 

inside. The initialization message appears on the screen, and the power will

 

turn off automatically. When you turn your product on again, all the settings

 

will be reset.

 

Don't use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD data will

 

be deleted.

07 Appendix

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Samsung BD-F6500/XE, BD-F6500/EN manual Troubleshooting, Problem Solution
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BD-F6500/EN, BD-F6500/XE specifications

The Samsung BD-F6500 is a versatile and feature-rich Blu-ray player that caters to a wide range of home entertainment needs. With model variations such as BD-F6500/XE, BD-F6500/XN, BD-F6500/ZF, and BD-F6500/EN, this device provides seamless playback of Blu-ray and DVD content with stunning picture quality and immersive sound.

One of the standout features of the BD-F6500 is its ability to upscale standard DVDs to near HD quality. This upscaling technology ensures that older collections retain their charm while delivering a refined viewing experience on modern high-definition televisions. Coupled with its support for full HD 1080p video output, viewers can enjoy films and shows in exceptional clarity and detail.

Smart technology is another hallmark of the BD-F6500 series. Equipped with Samsung's Smart Hub, users have access to a variety of streaming services, such as Netflix, YouTube, and more. This integration allows for a convenient transition between physical media and digital content, ensuring an endless library of entertainment options at your fingertips. The device also supports Wi-Fi connectivity, enabling easy access to online features without the hassle of cables.

In terms of audio quality, the BD-F6500 excels with its support for advanced audio formats, including DTS-HD Master Audio and Dolby TrueHD. This ensures that every sound is reproduced with rich detail, creating an engaging listening experience that complements the visual spectacle.

Another highlight includes USB connectivity that allows users to play their media files directly from USB drives. The device supports various formats, making it easy to enjoy personal collections of photos, videos, and music.

The BD-F6500 also comes with Samsung's Smart View app, enhancing the user experience by allowing users to stream content from their mobile devices to their television seamlessly. This feature enhances the flexibility of viewing habits, allowing users to watch their media anywhere within their home.

With its combination of high-quality playback, smart features, and user-friendly functionality, the Samsung BD-F6500 series stands out as a comprehensive home entertainment solution. Whether watching the latest blockbuster or catching up on favorite shows, this Blu-ray player delivers an exceptional experience for users seeking quality and versatility.
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