Troubleshooting

Problem

Solution

The display says:

The SIM card may be incorrectly

Insert SIM Card

inserted. Check the SIM card to make

or Check SIM Card

sure that it is inserted properly. See

even though I

“Installing the SIM Card” on page 19.

have inserted my

 

SIM card in the

 

phone.

 

 

 

The display says:

Call your service provider (the company

SIM Blocked. How

that sends you your monthly wireless

do I unblock my

service bill) to obtain the PIN

SIM card?

unblocking key (PUK) code. See

 

“Unblock the SIM Card PIN Code” on

 

page 167.

 

 

The display says:

Enter the factory-preset unlock code

Enter Unlock

(1234), or the last four digits of your

Code. How do I

phone number. (See “Locking and

unlock my

Unlocking Your Phone” on page 164.) If

phone?

this fails, call your service provider (the

 

company that sends you your monthly

 

wireless service bill).

 

 

My phone asks

The application you want is locked. If

for an unlock

you own the phone but do not know

code when I try

the unlock code, see “If You Forget a

to open a

Code or Password” on page 163.

feature.

 

 

 

172

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Image 174
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