SIM card may be incorrectly, Even though | Motorola 60g guide

Troubleshooting

Problem	Solution
The display says:	The SIM card may be incorrectly
Insert SIM Card	inserted. Check the SIM card to make
or Check SIM Card	sure that it is inserted properly. See
even though I	“Installing the SIM Card” on page 19.
have inserted my
SIM card in the
phone.

The display says:	Call your service provider (the company
SIM Blocked. How	that sends you your monthly wireless
do I unblock my	service bill) to obtain the PIN
SIM card?	unblocking key (PUK) code. See
	“Unblock the SIM Card PIN Code” on
	page 167.

The display says:	Enter the factory-preset unlock code
Enter Unlock	(1234), or the last four digits of your
Code. How do I	phone number. (See “Locking and
unlock my	Unlocking Your Phone” on page 164.) If
phone?	this fails, call your service provider (the
	company that sends you your monthly
	wireless service bill).

My phone asks	The application you want is locked. If
for an unlock	you own the phone but do not know
code when I try	the unlock code, see “If You Forget a
to open a	Code or Password” on page 163.
feature.

172

Image 174

Motorola 60g SIM card may be incorrectly, Even though, SIM card Phone, Code. How do Phone number. See Locking Unlock my

Contents

Users Guide Page Welcome Software Copyright Notice Manual number 6809435A87-B Cover number 8988485L49-O Recent Calls Menu MapMain Menu Shortcuts Settings Menu Contents Contents 102 100101 103 120 116118 125 160 156159 161 Find the Feature UsingYour Phone’s FeaturesNavigating To a Menu Feature About This Guide Optional Features Optional AccessoriesAbout This Guide Safety and General Information RF Operational CharacteristicsExposure To Radio Frequency Energy Safety and General Information Portable Phone Operation and EME ExposureAntenna Care Body-Worn Operation Centimeters from your body when transmittingPhone Operation Data Operation Facilities Approved AccessoriesElectromagnetic Interference/ Compatibility Aircraft Hearing Aids Safety and GeneralUse While Driving Other Medical Devices Operational Warnings For Vehicles With an Air BagPotentially Explosive Atmospheres Antennas Operational CautionsBlasting Caps and Areas Batteries What’s in the Box? Installing the SIM CardGetting Started Do This Slide the SIM card door Install the battery as described in the following sectionGetting Started Insert the SIM card into Installing the Battery Charging the Battery SIM Card on TurningYour Phone OnOK + Unlock your phone Press Sending a CallEnding a Call Press Oend key End the call PressTo Receiving a CallDisplayingYour Phone Number Press See your phone number AboutYour Phone Display About Your Phone Use ➌ Roam ➍ Message Waiting Indicator SignalStrength Indicator Level One of these indicators to indicate that a Gprs Loud ring Soft ring Vibrate Ring and vibrate Silent Changing the Zoom SettingStatus Light Indication State Volume Keys When Press Smart Key External Display Adjust Voice Call Forwarding Set Phone AlertSelect All Calls or Off Return an Unanswered Call Battery UseSmart key See the received calls list Volume keys That you want to return Rechargeable batteries that power this product Redialing a Number Using Automatic RedialSending and Receiving Calls Go directly to the dialed calls list Or Retry + Sending and Receiving CallsCaller ID Activate automatic redial View + Returning an Unanswered CallDialing an Emergency Number Most recent call at the top Entering Numbers in the Notepad Terminating an Incoming CallOr Ignore Want to dial Dialing With Speed DialDialing With 1-Touch Dial Submit the number Open the Text Msg Menu Dialing a Number In a Text MessageMessages Text Msgs Select + Hide ID /Show ID Additional Dialing FeaturesAttach Number Send Message Insert Pause Insert WaitInsert n Do This To Call Switch + Using Features While On a CallUsing Call Waiting Link Hold + Using Features While On a CallMaking a Conference Call Hold Transferring a Call Announce the CallTransferSelect + Select Transfer OK + Transfer Additional On-Call FeaturesDo Not Announce the CallTransfer My Tel. Numbers Other Information Menu Key Using the MenuNavigating to a Feature Exit or Back Using the Menu Selecting a Feature OptionSome features require you to select an item from a list Done appears when you Information Entering Feature InformationPress Cancel to exit Without making changes Press Cancel Press M Information Indicates Msg Current T highlighted character Choosing a Text Mode Entering Text Entering Text Tap Method General Text Entry Rules Press a number key to enter text at ﬂashing cursor location Character Chart Space @ & ~ ¿ ¡ Symbol Mode Symbol Chart Predictive Text Entry with iTAP Software Enter Words One or more times Enter Novel WordsPress Delete Word Continue entering Spell the word PunctuationCapitalization Letter combinations Enter Numbers Delete Letters and WordsDelete Menu Feature Descriptions Or contact the Motorola Customer Call Center at Recent Calls Call Cost Menu Feature DescriptionsCall Times Fixed Dialm Fixed Dial Phonebook Quick Dialm Quick Dial Messages Info ServicesRadio Voicemail Drafts OutboxDelivered and undelivered Have written but not sent Settings Play games on your phone. See Games onMy Tones Phone Status My Tel. Numbers Settings Phone Status Credit InfoSettings Phone Status Credit Available View the credit available, its expiration date, View a detailed battery charge meter Settings Phone Status Active LineSettings Phone Status Battery Meter Settings Phone Status Other Information Cost Settings In-Call Setup Call Cost SetupTime Off Turn call answering options on or off Settings In-Call Setup My Caller IDSettings In-Call Setup Talk and Fax Multi-Key Settings Security Fixed Dial Settings In-Call Setup Call WaitingSettings Security Phone Lock Keys New PasswordsMain Menu Greeting Touch Dial Initial SetupTime and Date Auto Redial Master Reset Battery SaveSetting Scroll Master Clear Cannot be recoveredOther Settings Network Your phone’s memory, including Settings Other Settings Car Settings Adjust hands-free car kit settingsSettings Other Settings Headset Scroll to Received Calls or Recent CallsViewing the Received Calls or Dialed Calls List Select + Select Received Calls or Dialed Calls Option Description Recent CallsOpen the Last Calls Menu to Store Add Digits Send Tones Using the Notepad Find the Feature M Recent Calls NotepadStore + Viewing and Resetting Call Timers Timer Description Viewing and Resetting Call Costs Cost Tracker Description Last Call Expiration DateLast Deposit Dialed Calls and Received Calls, so To reset the cost tracker Reset the cost if availableReset Phonebook Fields in a Phonebook EntryPhonebook Menu Phonebook Storing a Phonebook EntryEnter Information Record + Complete Phonebook Entry Done Recording a Voice Name For a Phonebook Entry Key then say name Voice Name Dialing a Phonebook EntryPhonebook List Send the call Result Editing a Phonebook EntryVoice Dial Edit + Deleting a Phonebook Entry Copying Phonebook Entries Between the Phone and SIM CardOpen the Phonebook Menu Select + Select Copy Entry Copy a Single EntryScroll to Copy Entry Phone displays the Copy To Copy Multiple Entries Checking Phonebook Capacity Copy Entries menuChange + Select To start Setting Up the Phonebook Synchronizing with TrueSync SoftwarePhonebook List Sort Preference Touch Dial Preference Scroll to 1-Touch DialChange + Select 1-Touch Dial Datebook Week ViewDatebook Menu Datebook Day ViewEvent View Find the Feature M Datebook day Storing a New Event Changing Event Information Datebook Copying an Event Open the Datebook MenuDate ﬁeld Deleting an Event Scroll to This Event Only orRepeat Events Turning the Radio On and Off Tuning a StationRadio Radio + Radio Storing a PresetSelecting a Preset Sending and Receiving Calls With the Radio On To end the call and resume the FM broadcast 108 StoringYour Voicemail Number VoiceMail SetupMessages-Voicemail Receiving a New Voicemail Message Listening to a Voicemail Message Find the Feature M Messages VoiceMailMessages-Voicemail Call + Messages-Text Setting Up the Text Message InboxText Msg Setup Change + Change the Srvce Center No Messages-Text Open the message or your text Receiving a Text MessageRead + 113 Save Find the Feature M Messages Text MsgsReading, Locking, or Deleting a Text Message Delete + Go To SetupCall Back Reply Sending a Text Message Create MessageSelect To Send Message Now? No + Find the Feature M Messages Quick NotesSending a Quick Note Text Message Open the Quick Note Menu to Edit Send Find the Feature M Messages Outbox Viewing the Status of Sent Text Messages= sending failed 120 Shortcuts Standard ShortcutsUser-Settable Shortcuts Assign Shortcut for ShortcutsCreating a Shortcut Item you selected Voice Shortcut Select a Shortcut From the List Using ShortcutsUse a Keypad Shortcut Use a Voice Shortcut Do This Result Voice NotesRecording a Voice Note Voice Note message Voice Notes Voice NotesViewing the Voice Notes List Voice Notes Menu Playing a Voice Note Playback ScreenPlay + Voice Note Controls Open the Voice Notes Menu Locking and Unlocking a Voice NoteLock or unlock Scroll to Lock or Unlock Delete Voice Note X? , or Deleting a Voice NoteScroll to Delete or Delete All Delete All Voice Notes? Micro-Browser Starting a Micro-Browser Session Micro-Browser Interacting With Web PagesOpen the Browser Menu Calculator CalculatorCalculating Numbers Calculator Menu Calculator Function Description Converting Currency Exchange Rate Games Selecting and Starting a New Game Playing a Game GamesEnding a Game Blackjack How to Play StayHIT ME + Mindblaster Paddleball Bouncing ball Ring/Vibrate AdjustingYour SettingsSettings Ring/Vibrate Select an Alert Proﬁle Customize an Alert Proﬁle Adjusting Your SettingsFind the Feature M Settings Ring/Vibrate Alert Detail Changed Alert message Use the My Tones Feature Creating a ToneSelect + Select New Tone Change + Entering Notes Key Phone Display Description Task Action Example Playing a ToneOpen the My Tones Menu Editing a Tone CancelFind the Feature M Settings Ring/Vibrate My Tones Deleting a Tone Reminders Beep , Vibrate , or OffBeep or Vibrate sets Call Forwarding Set Up or Cancel Call ForwardingSettings Call Forward If Unavailable If Unreachable Check Call Forwarding Status Find the Feature M Settings Call Forward Forward StatusReordering Menu Items Grab + Customizing a Soft Key Function Hands-Free UsePersonalize Keys Scroll to Auto Answer Automatic AnswerAutomatic Hands-Free Select + Select Auto Answer Conﬁrm your selection Power-Off DelayPower-Off Delay 154 Charger Time Charger Time155 ConnectingYour Phone to an External Device Set Up a Cable ConnectionData and Fax Calls Plug the serial cable Data and Fax CallsAttaching a Serial Cable 157 Install the Software Attaching a USB Cable Sending a Data or Fax Call End the transferTransfer is complete Transfer the Data or Fax When the data or fax transfer is completeReceiving a Data or Fax Call End the Data/Fax Connection Scroll to Talk Then Fax Sending a Talk Then Fax CallOpen the Dialing Menu Call only Security Phone Lock Unlock Code Assigning a New Code or PasswordSecurity 162 IfYou Forget a Code or Password Find the Feature M Settings Security New PasswordsSecurity Locking and UnlockingYour Phone Lock Your Phone ManuallyPhone Lock Lock Now Unlock Your Phone Barring CallsSet Your Phone to Lock Automatically At the Enter Unlock Code prompt Protecting the SIM Card Incoming calls Sequence Unblock the SIM Card PIN CodeEnter the PIN1 Unblock Enter New SIM PIN Conﬁrm the new SIM PIN Re-enter New SIM PINKeypad keys Re-enter the new SIM PIN Code 168 Troubleshooting Question Answer Troubleshooting Problem Solution To open a Code or Password on Feature Wireless service billCode when I try SIM card may be incorrectly My phone rings My phone doesNot ring Selected My phone has Cannot sendReceive calls Poor reception Inbox CommandsPasswords, or Calls I sent or Extend battery My phone’s You can use the Contrast Setting Display is tooLast as long as By charge time, feature use Expected. What Dark Data cable into My phone Some wireless networks may not Beeped whenPlugged Phone did not Data with When sendingData cable, why Phone in a standard CSD Does Connection rate Speciﬁc Absorption Rate Data 179Page Http//phonefacts.net 181 Why the concern? 182 What kinds of phones are in question? 183 184 185 186 What is FDAs role concerning the safety of mobile phones? 187 188 Where can I ﬁnd additional information? For additional information, see the following Web sites189 190 Warranty What This Warranty Covers191 II. What the Period of Coverage Is WarrantyIV. What We Will Do to Correct Warranty Problems III. Who is Covered Cellular All Products Paging FRS Radios How to Get Warranty ServiceCanada TTY Text Telephone VI. What This Warranty Does Not Cover 194 VII. Some Other Limitations 195 VIII. Patent and Software Provisions 196 IX. State Law and Other Jurisdiction Rights 197 USA Canada Motorola, Inc North U.S. Highway Whittle Road Libertyville, IL198 Online Product Registration Product RegistrationExport Law Assurances Thank you for choosing a Motorola product Index Browser. See micro-browser200 Index Codes Data call202 External display Factory settings, resetting Fax call On/offEnter Unlock Code message 164 Games Incoming Call message 36 indicatorsStoring an entry ﬂashing cursor, deﬁned 52 ﬂip Use 204 Last Calls Menu Memory is Full! message Memory is Low! message Menu key 1, 25, 49 messageReminders, turning on/off Sending 41, 116-118 status My Tones Menu 146 Character Network settings 77, 170 notepadGo back to previous 207 89-90 ﬂip Frequency, changing 77 Keypad, answering calls withPhone number Active phone line, changing 208 Phonebook Menu 87 PIN code Quick Note Menu 162-163 Silent alert indicator 29, 141 SIM applicationsSIM Blocked message 23 Changing 162-163 deﬁned 166 entering 210 Synchronizing data 98 Your own 25, 47 Text 91-92 Voice key Volume keys 1, 30-31 Functions 132 viewing Zoom setting 29 Patent Re ,976 213 214 Wireless Phone Safety Tips 215 216 Wherever wireless phone service is available 217 For more information, please call 218Page 8988485L49-O