Troubleshooting, Question Answer | Motorola A845 3G instruction

Troubleshooting

Troubleshooting

184

Check these questions first if you have problems with your phone. If you need additional help, contact the Motorola Customer Call Center at 1-800-331-6456 (USA) or 1-800- 461-4575 (Canada).

Question	Answer

Is your battery	The battery level indicator should
charged? Do	have at least one segment
you see Ä in	showing (Å). If it does not,
the display?	recharge your battery.
	See page 14.

Do you have a	If necessary, turn off your phone
valid SIM card	and make sure that you have
inserted in	inserted a valid SIM card.
your phone?	See page 10.
	See page 10.

Does the	The signal strength indicator
handset have	should have at least one segment
a signal? Do	showing (#). If it does not, move
you see ! in	to an area with a stronger signal
the display?	to use your phone.

Is the earpiece	While on a call, press the upper
volume too	volume key on the side of your
low?	phone.

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Motorola A845 3G manual Troubleshooting, Question Answer

Contents

Start Here Page Welcome Motorola, Inc Consumer Advocacy Office Manual Number 6809481A77-O Menu Map Main Menu Settings Menu Initial Setup Contents Page Page Page Specific Absorption Rate Data Index Optional Accessories Installing the SIM CardOptional Features Getting Started Battery Use Push the battery Door down to release it from the phoneAction Getting Started Installing the Battery Rechargeable batteries that power this phoneYour phone is designed to use only Charging the Battery Turning Your Phone On Earpiece volume during Keys Call Adjusting VolumePress the up or down volume keys to Increase or decrease Turn off an incoming call alert Changing the Call Alert Making a CallAnswering a Call Press Viewing Your Phone Number Highlight Features Find the Feature M Multimedia CameraTaking and Sending a Photo Press S Switch Press Mto open CamerasActive viewfinder image displays Take a photo Using Photos and Pictures Downloading PicturesOption Description Viewing and Managing Pictures Recording Video Clips Find the Feature PressTo Using Video Clips Downloading Video Clips Find the Feature M Multimedia Videos Making Video CallsViewing and Managing Video Clips Press Using the Display Learning to Use Your Phone Strength BatteryData Transmission Indicator Level Gprs Indicator Signal Strength IndicatorRoam Indicator Battery Level Indicator Active Line IndicatorMessage Indicator Ring Style Indicator Using the 5-Way Navigation Key Location Indicator Using Menus Menu Key Enter menu system, or open a sub-menu Selecting a Menu Feature Icon FeatureTo select a menu feature, starting from the home screen Selecting a Feature Option Entering Text Choosing a Text Entry Mode Setting Up a Text Entry Mode Using CapitalizationText Entry Mode Indicators Using Tap Method Primary Second After Character Chart Using iTAP Mode Tap Method Text Entry Rules Entering Words Using Numeric Mode Using Symbol Mode Symbol Chart Deleting Letters and Words Copying, Cutting, and Pasting Text Using the Handsfree Speaker Highlighting Text Your phone’s 4-digit unlock code is originally set to Changing a Code, PIN, or PasswordLocking and Unlocking Your Phone Before you receive your phone Setting Your Phone to Lock Automatically Locking Your Phone ManuallyUnlocking Your Phone If You Forget a Code, PIN, or Password Locking and Unlocking the KeypadActivate automatic lock Using the Phonebook Storing a Phone NumberRecording a Voice Name Sorting Phonebook Entries Dialing a NumberVoice Dialing a Number Viewing Entries By Category Setting a Ring Style Setting Up Your PhoneSetting the Time and Date Storing Your Name and Phone Number Sup or down Scroll to the ring style Select the ring style Setting Description Setting a Wallpaper ImageSetting a Screen Saver Image Background image in your Setting Display Contrast and Brightness Setting Display ColorAdjusting the Backlight Setting Display Timeout Using Agps Location InformationLimitations of Agps Hiding or Showing Location Information Near a powerful radio or television towerAgps Service on or off, contact your service provider Sometimes much farther from your actual location Calling Features Using Automatic RedialRedialing a Number Using Caller ID Incoming CallsOutgoing Calls Canceling an Incoming Call Turning Off a Call AlertCalling an Emergency Number Using Agps During an Emergency Call Call the emergency number Dialing International Numbers Viewing Recent Calls On the entry Select the listPerform various operations Last Calls Menu can include the following options Returning an Unanswered Call Using the Notepad Attaching a Number Calling with Speed DialCalling With 1-Touch Dial Receiving a Voicemail Message Using VoicemailListening to Voicemail Messages Must call your voicemail phone number Using Call Waiting Storing Your Voicemail Number Putting a Call On Hold Transferring a CallAnnounce the Call Transfer Open the menu Do Not Announce the Call TransferPerson who answers Sup or down Scroll to Transfer Setting Up the Message Inbox MessagesSending a Text Message Other object Select MsgKeypad keys Enter the text message Store the message Sending a Multimedia Message Select Subject Keypad keys Enter the subject PhonebookSup or down Scroll to Subject Store the subject Sup or down Sending a Video Message Display the type of objects When you finish composing the textOpen the message menu Keypad keys Enter one or more email Addresses Select Subject Keypad keys Enter the subjectStore the subject Tips For Sending Messages Find the Feature M Messages OutboxViewing the Status of Sent Messages Messages that you send are stored in the outbox New Message notification, and sounds an alert When you receive a message, your phoneReceiving a Message Open the message Reading, Locking, or Deleting a Message Header or embedded Sup or down Scroll to the messageMessage Menu can include the following options To a Web address URL An empty To field Open the message inbox setupCc field Lock or unlock the message Setting Up the Email Inbox Sending an Email Message New Email Msg Select To Bcc recipients Viewing the Status of Sent Email Messages Receiving an Email Message Reading, Locking, or Deleting an Email Message Email Msg Menu can include the following options Close the messageCompose and send a reply Addresses in the appropriate Manually Sending Receiving Email Calling a Phone Number in an Email Message Sending Email to an Embedded Email AddressSup or down Highlight the address Message Underlined Going to a Web Address in an Email MessageSup or down Highlight the Web address Go to the URL Setting Up Your Phonebook Find the Feature M Phonebook Creating a Phonebook Entry Location Phone or SIM Change the default speed dialSet the entry’s physical storage Voice Name option is not Creating a Group Mailing List Record a voice name for Specify the mailing list nameMailing list Number for the mailing list, if Storing a PIN Code With a Phone Number Recording a Voice Name For a Phonebook Entry 100 Voice Dial Dialing a Phonebook EntryPhonebook List Video Dial Storing Longer Numbers 102Sup or down Scroll to the entry View entry details Editing a Phonebook EntrySup or down Scroll to the entry Press Mto open Edit the entry Deleting a Phonebook Entry Sorting the Phonebook List104 Setting the Primary Number for a Phonebook Entry 105 Using Phonebook Category Views Setting the Phonebook Category View106 Creating a New Category 107 Editing a Category Deleting a Category108 Copying Phonebook Entries Reordering Categories109 Copying One Entry Copying More than One Entry110 Copy the entries to Copying a Phonebook Entry to Another DeviceChecking Phonebook Capacity Selected location Setting 1-Touch Dial Preference 112Sup or down Scroll to the list you want Synchronizing Phonebook Entries For each phonebook entry113 Personalizing Your Phone Personalizing a Ring Style114 Sup or down Scroll to On or Off Setting Ringer or Keypad VolumeActivating Ringer IDs 115 Setting Reminders Activating Haptic Vibrations116 Selecting the Clock View Setting a Personal GreetingSetting Display Text Select the text layout Select the clock view Showing or Hiding Menu IconsPersonalizing Soft Keys and Menu Icons Sup or down Scroll to Show or Hide Setting the Menu View Personalizing the Menu119 Resetting All Options Setting the Menu LanguageSetting Menu Scroll Behavior 120 Standard Shortcuts Creating and Using ShortcutsClearing All Stored Information 121 Creating a Shortcut 122Task Shortcut Editing or Deleting a Shortcut Using a Keypad ShortcutSelecting a Shortcut From the List 123 124 End the conference call Getting More Out of Your PhoneMaking a Conference Call 125 Setting Up or Canceling Call Forwarding 126 TTY Operation Checking Call Forwarding Status127 Setting TTY Mode 128 Turning Fixed Dialing On or Off Using Fixed DialingReturning to Voice Mode 129 Using the Fixed Dial List Using the Fast MenuUsing Dtmf Tones Activating Dtmf Tones Monitoring Phone Use View and Reset Call TimersUsing the Keypad Sending Dtmf Tones 132 Using a Timer During a Call 133 Using Handsfree Features Activating the Speakerphone134 Ringer Options Confirm the settingAutomatic Answer Automatic Handsfree Charger Time Power-off DelaySup or down Scroll to the time delay 136 Sup or down Scroll to the charge time Using Applications During a CallConnecting Your Phone to an External Device 137 Setting Up a Cable Connection Setting Up an Infrared Connection138 Try another connection Setting Up a Bluetooth Wireless ConnectionActivate the infrared link 139 Searching For Other Devices 140Handsfree Dial-up networking Object exchange File transfer To connect to a recognized handsfree device Connecting to Recognized DevicesMaking Your Phone Visible to Other Devices 141 Disconnecting From a Device Switching To a Headset Or Car Kit During a CallSending Objects to Another Device Setting Your Phone’s Bluetooth Options Editing Device Properties143 Making Data Calls 144 Receiving a Data Call Installing the SoftwareMaking a Data Call 145 Ending the Data Connection Using SyncTransferring the Data 146 Sending Files from Your Phone Using an Internet Sync PartnerFind the Feature M Send sending method 147 Listing All Networks Adjusting Network SettingsFinding a New Network 148 Changing Network Setup Values 149 Setting the Call Drop Alert Monitoring Battery ChargeAdjusting Service Tones Find the Feature M Settings Network Viewing Phone Specifications To view your phone’s feature specifications151 Month View Personal OrganizerDatebook 152 153 Day View 154 Event View Creating a Datebook Event155 Creating a Datebook To Do 156 Changing Event Information 157 Copying an Event 158 Deleting an Event 159 160 Copying a Datebook Event to Another DeviceSynchronizing Datebook Entries User’s guide for more information Calculator Calculating Numbers161 Converting Currency Function Description162 Exchange rate Number keysAmount to multiply by Perform the conversion Unblock the SIM Card PIN Code SecurityLocking the SIM Card 164 Unblock the SIM Card PIN2 Code 165 Locking and Unlocking Applications 166 Select the application Open the lock applicationSup or down Scroll to the application 167 Micro-Browser Find the Feature 168News Entertainment Starting a Micro-Browser Session Interacting With Web Pages Downloading Objects From a Web169 Sup or down Scroll to Store Only Storing a Picture FileStoring a Sound File Sup or down Scroll to Store Only or Selecting or Creating a Web Session Storing a Video Clip171 Running the Micro-Browser in the Background Setting Up Browser MessagesGames and Applications 172 Downloading an Application With the Micro-Browser Launching a Java Application173 Analyzing or Deleting a Java Application 174 Viewing Java Version and Available Memory Option Displays175 Creating and Editing Ring Tones Creating a Tone176 Entering Notes Basic notes c d e f g a b177 Key Display Description 178 Inserts a rest you can ExampleSets octave six, as in *6 179 Playing a Tone Press Display180 Deleting a Tone Find the Feature M Multimedia SoundsEditing a Tone 181 Downloading a Tone Pictures Setup menu can include the following optionsCamera Sending a Tone 183 Troubleshooting Question Answer Problem Solution Nothing 186Pressed Happened Code when FeatureFor an unlock Try to open a Drops 188My phone has Cannot hear My battery CommandsPasswords, or Battery life? Name Phone about 4 inches Centimeters from your mouth 190Am unable to A normal tone of voice Network, this may be the case Why does Standard Circuit Switch Data ComputerAttached Are roaming on an unfamiliar Show a Launched Try again in a few minutes. Internet accessLaunched You may be in an area without 192 Specific Absorption Rate Data 193 194 Unlocking Setting 16, 53, 114, 170 turning off 16Index 195 160 Color, setting 56 computer196 Data call 134 Emergency number 61 end keyMessage Event alert Exchange rate, calculating 197 198 My telephone number 4, 18 199 200 Character 99 network settings 148 notepad 66 numberCodes Long numbers, storing Redialing Picture ID 20, 23, 60, 97 screen saver 23 sending Picture ID 20, 23, 60, 97 PIN code201 202 Send key Short message service. See message Shortcuts 4114 SIM Blocked message 16, 164 SIM PIN2 code, changing Automatic answer 135 speed dial Text Capitalization, changing Character chart 41 enteringVibrate alert setting 16, 53, 114 turning off 16 203 Voicemail Voicemail message indicator 31 204 Important Safety and Legal Information Software Copyright Notice Part Number 6809476A21-O Contents Safety and General Information External Antenna Care Body-Worn Operation Approved AccessoriesPhone Operation Data Operation Facilities AircraftMedical Devices For Vehicles With an Air Bag Potentially Explosive Atmospheres Batteries Symbol DefinitionBlasting Caps and Areas Chargers Repetitive Motion Injuries FDA Consumer Information on Wireless Phones National Telecommunications and Information Administration Page What about children using wireless phones? Page Products and Accessories Products Covered Length of Coverage Exclusions Software Products CoveredDate of purchase Canada All Products PhonesPagers TTYPage Online Product Registration Thank you for choosing a Motorola product Wireless The New Recyclable Page Wireless Phone Safety Tips Page Wherever wireless phone service is available Page Page Motorola.com