1-4Introduction

Calling for Repairs

If repair is necessary, call Motorola’s Repair Facility at 1-800-642-0442for a Return for Service Authorization (RSA) number before sending the unit. The RSA number must be prominently displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM Central Time, Monday through Friday.

For after hours, or international customers, a request for an RSA can be submitted via e-mail to nogrepaircenter@motorola.com. Please include the following information in the e-mail:

ƒShipping address (for returning the unit(s) to you)

ƒContact name and phone number

ƒSerial number(s) of unit(s)

ƒDetailed description of problem(s) for each unit When shipping equipment for repair, follow these steps:

1 Pack the unit securely.

2 Enclose a note describing the exact problem.

3 Enclose a copy of the invoice that verifies the warranty status.

4 Ship the unit PREPAID to the address indicated on the RSA form provided by Motorola.

For customers in Europe, the Middle East, and Africa (EMEA), contact the Technical Assistance Centre (TAC), which offers the following high levels of services:

ƒToll-free phone numbers where available – see list above

ƒ24 hours a day, 7 days a week, multilingual technical assistance (Spanish, German, and French)

ƒCentral tracking of all issues utilizing the Clarify Call Management System

ƒAutomated escalation management, both technical and issue related, if necessary through to the high-level development teams or senior account management.

The e-mail address for the Call Management System is: BCS.Helpdesk@motorola.com.

The new repair process enables you to track your issue by quoting your unique system ID or Customer Service Report number.

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