6 TROUBLESHOOTING

Problem

Possible Solutions

There is no video

•

Verify that the TV is powered on and set to

on the TV

 

the appropriate input source for the DCH

screen.

 

 

receiver.

 

 

 

• Verify that the DCH receiver is powered on

 

 

and tuned to an authorized cable channel.

 

• Verify that all video cables between the

 

 

DCH receiver and the TV are firmly

 

 

connected.

 

• Verify that the coaxial cable feed is firmly

 

 

connected to the DCH receiver and the

 

 

wall jack.

 

• If the DCH receiver video output is

 

 

connected to a home theater unit, verify

 

 

that the home theater unit is powered on

 

 

and set to the appropriate input source.

 

 

No closed

• Verify that closed captions are enabled on

captions display.

 

the TV.

 

 

 

• Closed captioning may not be available on

 

 

the current program.

 

 

 

There are black

•

Wide-screen TVs display 4:3 programs in

bars to the right

 

this format unless set to Stretch (see your

and left of the

 

 

TV manual for information about stretching

picture.

 

 

4:3 video).

 

 

 

 

There are black

• Some SD programs are broadcast in the

bars above and

 

letterbox format with black bars above and

below the

 

 

below the picture. Some wide-screens TVs

picture.

 

 

offer a zoom feature that may be able to

 

 

 

 

remove the black bars (see your TV manual

 

 

for information about zooming 4:3 video).

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