6 TROUBLESHOOTING
6 TROUBLESHOOTING
Before calling your cable provider, review this troubleshooting guide.
Problem | Possible Solutions |
The DCH | • The DCH receiver may have received a | |
receiver will not | software update and may not power on | |
power on. | ||
while the new software is being installed. | ||
| ||
| Try again in a few minutes. | |
| • Verify that the power supply is connected | |
| to the DCH receiver and an AC outlet. | |
| Unplug the DCH power supply cord from | |
| the AC outlet, plug it back in, and then | |
| press the POWER button. | |
| • If the DCH receiver is connected to a | |
| switched outlet on another unit, verify that | |
| that unit is powered on. Unplug the DCH | |
| power supply cord from the AC outlet, plug | |
| it back it in, and then press the POWER | |
| button. Use of an unswitched outlet is | |
| recommended. |
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