Chapter 6 Troubleshooting

Symptom

Try This:

 

 

Display shows "User Not

Target radio is in a call, try again after 30 seconds to determine if call has been

Available" when PTT pressed

completed. Target radio is out of range. At least one radio (Private or Group call)

 

must be turned on and within range to transmit.

 

 

No Power

Recharge or replace Li-Ion battery.

 

 

Message not transmitted

Make sure Push to Talk is completely pressed while transmitting.

 

Recharge or replace battery. Verify that radio is programmed correctly.

 

 

Cannot receive Private calls

Verify that the radio is on your home channel.

 

 

Cannot receive Public Group

Make sure that the PublicGroup has the same Channel and PublicGroup ID.

 

 

Cannot access Remote Monitor,

Make sure that Manager Mode has been enabled in Programming.

Time or Remote Disable

 

(DTR650 only)

 

 

 

Time Update not received

Private ID of the transmitting radio must be in the Contact List of a receiving radio

 

to accept a Time / Date update.

 

 

Limited talk range

Steel and/or concrete structures, heavy foliage, buildings, or vehicles decrease

 

range. Check for clear line of sight to improve range.

 

 

Message not received

Confirm radios have been properly programmed.

 

Recharge or replace battery.

 

 

Poor audio quality

Radios are too close together. They must be at least 5 feet apart.

 

Radios are too far apart or obstacles are interfering with transmission.

 

 

Low batteries

Recharge or replace batteries. Extreme operating temperatures affect battery life.

 

 

Cannot see all PrivateGroups in

Manager Mode must be enabled to see PrivateGroups not on your home channel

Contact List

or of which you are not a member.

 

 

Serial Clone failed

Make sure clone cable is properly connected.

 

 

Display shows "Please Try

The radio is busy. Try calling again.

Again" when PTT pressed

 

 

 

Cannot see any Private contacts

Check to see if the Private contact is set to Group Only. A Private contact that is set

in the Contact List

to Group Only will not see Private contacts in the Contact List.

 

 

Cannot add maximum number of

To increase communications security, PrivateGroups reuse Private IDs in the

PrivateGroups

system. Therefore, the number of PrivateGroups allowed cannot be more than the

 

number of Private contacts in the system. Adding more Private contacts will allow

 

more PrivateGroups to be entered, until the maximum is reached.

 

 

Display shows “ID Not Available”

No ID is available since all have already been used to create a

when trying to add a

PrivateGroup. Adding more Private contacts allows more additional

PrivateGroup

PrivateGroups, until the maximum amount.

 

 

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Motorola DTR650, DTR550 manual Troubleshooting, Symptom Try This
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DTR550, DTR650 specifications

The Motorola DTR550TM and DTR650 are advanced digital two-way radios designed for business and professional use, renowned for their robust features, reliability, and exceptional communication capabilities. These devices operate in the 900 MHz frequency band and utilize a unique digital technology that offers clear audio and an extended range compared to traditional analog radios.

One of the standout features of the DTR series is their ability to deliver private, secure communications. The radios utilize digital encrypted signaling, ensuring that conversations remain confidential and protected from unauthorized access. This is particularly important for businesses operating in sensitive environments, where confidentiality is paramount.

Both the DTR550TM and DTR650 have impressive battery life, capable of providing up to 20 hours of operation on a single charge. This makes them reliable tools for long shifts and demanding work environments. They come equipped with a quick-release battery latch, which allows for easy battery swaps when necessary.

The ergonomic design of the DTR radios ensures comfort during prolonged use. Their lightweight build and user-friendly interface make them accessible for users of all skill levels. The color-coded display screen allows for easy navigation of settings and channels, enhancing usability.

In terms of coverage, both models offer robust range capabilities, with line-of-sight communication reaching up to 300,000 square feet in open areas. The DTR650 also offers a slightly improved range, making it ideal for larger facilities or outdoor settings.

The DTR650 includes additional features such as an enhanced LCD display, which provides clear visibility of the information and settings. Users can easily manage channels, monitor battery life, and change settings through intuitive menus. The DTR650 also supports group calling and individual calling, allowing users to communicate efficiently with specific teams or individuals.

Furthermore, these devices are designed to withstand challenging environments. They feature durable, rugged casing that can withstand drops, spills, and other workplace hazards, making them ideal for industries such as construction, hospitality, and event management.

Overall, the Motorola DTR550TM and DTR650 represent powerful communication tools. Their combination of secure digital communication, impressive range, long battery life, and robust design make them excellent choices for professionals seeking reliable and effective communication solutions. Whether coordinating a team on a job site or streamlining communication in a busy hotel, Motorola's DTR series delivers performance and peace of mind.
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