Understanding Status Messages

You may receive status messages under certain conditions. Before contacting TELUS Mobility Client Care, write down the message, numeric code, and the conditions under which it appeared. The following table lists and describes the status messages.

Status Messages

Message Description

 

 

Number Not in

The number that you entered is not

Service

valid.

 

User Not Available

The phone that you called is either

 

busy, out of coverage, or turned off.

 

Please try again later.

User Not Authorized

The person that you called has not

 

purchased this service.

Please Try Later

This service is temporarily not

 

available. Please try again later.

User Busy in Direct

The phone that you called is busy in

Connect call

a Private Call.

 

User Busy in Data

The phone that you called is busy

 

using an online service.

Status Messages

Message Description

 

 

Service Restricted

This service was restricted by

 

TELUS Mobility, or this service was

 

not purchased.

Service Not

This feature is not available on the

Available

current network.

 

System Busy

The system is experiencing heavy

 

traffic. Please try again later.

Service Conflict

This service cannot be enabled

 

because an incompatible service

 

has already been turned on.

Please Try Again

An error occurred. Please try again.

Self Check Error +

A fault was detected with your

Number Code

handset. If this error recurs, note the

error code and contact TELUS

 

 

Mobility Client Care.

Self Check Fail +

An operational fault was detected

Number Code

with your handset. Write down the

numeric code, turn your handset off,

 

 

and contact Customer Care.

PIN Blocked

The incorrect PIN was entered five

Call Your Provider

consecutive times. You will be

unable to place or receive calls on

 

 

your handset. Contact TELUS

 

Mobility Care to have them obtain

 

the PIN Unblocking Key (PUK)

 

code.

 

 

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Motorola H62XAH6RR1AN manual Understanding Status Messages, Message Description

H62XAH6RR1AN specifications

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