1.Obtain the latest software version from your direct modem supplier.
2.Run sm56set.exe and follow the Upgrade Wizard prompts. The upgrade utility retains a backup of your previous modem version in a folder called \Windows\Motorola\Motbak95. It also retains the current modem COM port so all communication applications will continue to function correctly.
Recovering From an Unsuccessful Upgrade (Windows 95/98)
If , after an SM56 upgrade, you have problems with the new driver, you can restore your previous SM56 software installation as follows. Perform all of the following steps.
1.Open the Control Panel. Select Add/Remove programs.
2.If SM56 Modem is in the list of installed programs, click on SM56 Modem, then Click Add/Remove to run the
3.Open the \Windows\Inf\Other folder. Delete all Motorola INF files that are listed there.
4.Open the Control Panel and determine if the SM56 Modem Control Panel icon is there. If so, close the Control Panel; open the windows\system folder; and delete the mca.cpl file.
5.Restart the computer.
6.Upon restart,
SM56 Software Upgrade Procedure (Windows NT 4.0)
1.Make a backup of your current modem software version
2.
3.Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other
4.Restart the computer and perform a complete SM56 modem install (including COM port) again using the new drivers.
Recovering From an Unsuccessful Upgrade (Windows NT 4.0)
2.
3.Delete the Motorola SM56 modem INF files from \Program Files\Inf\Other.
4.Restart the computer and perform a complete SM56 modem install (including COM port) again, this time using your previous software version backup files (see Step 1 of NT 4.0 upgrade procedure).
12 Troubleshooting
If there is a problem making or receiving a call or transmitting data, and your communications application does not explain the problem, check the following list of symptoms and tips.
