MTD TLP 2824-Z Troubleshooting

980533-001 A TLP 2824-Z User Guide 47

Troubleshooting

Resolutions

1. The printer is not receiving power.

• Have you turned on the printer power?

• Check power connections from the wall outlet to the power supply, and from the power

supply to the printer.

2. The printer is on and in an idle state.

No action necessary.

What the Status Light is Telling You

LED Status and Color Printer Status

For a Resolution,

Refer to Number:

Off Off 1

Solid Green On 2

Flashing Amber Stopped 3

Flashing Green Normal Operation 4

Flashing Red Stopped 5

Double Flashing Green Paused 6

Solid Amber Various 7

Alternately Flashing Green and Red Needs Service 8

Contents

Main Page Proprietary Statement Product Improvements FCC Compliance Statement Canadian DOC Compliance Statement Liability Disclaimer Limitation of Liability Preface Contacts Support Environmental Management Document Conventions bin Ztools Zebra<version number>.tar file and the /root Related Documents Page Contents Page Introduction Hello! Whats in the Box? Inspecting the Printer Look at the outside of the printer and make sure that all parts are present. Opening the printer Page Closing the printer Reporting Damage Page Getting Started Modes of Printing Attaching Power Supply Loading Roll Media Adjusting the Roll Holders Placing the Roll in the Media Compartment Adjusting the Guides Loading Ribbon Install the Ribbon Supply Roll Install the Take-Up Core Attach and Tighten the Ribbon Operator Controls Printing a Test Label Hooking Up the Printer and Computer Interface Cable Requirements USB Interface Requirements Parallel Interface Requirements Ethernet Interface Requirements Communicating with the Printer Universal Serial Bus (USB) Communications Parallel Communications Internal ZebraNet PrintServer II Ethernet Communications Serial Communications Adjusting the Print Width ^PW Adjusting the Print Quality ^PR Operations & Options Thermal Printing Replacing Supplies Adding a New Transfer Ribbon Replacing a Partially Used Transfer Ribbon Printing in Peel-Mode ^XA ^MMP ^XZ ^XA ^JUS ^XZ Page Printing on Fan-Fold Media Using the Cutter Option ^MM command to activate the cutter and the ^LL Page Maintenance Cleaning Print Head Considerations Media Guide Considerations Sensors Platen Considerations Lubrication Replacing the Platen Removal Assembly Replacing the Print Head Thermal-Transfer TLP Model Removal Assembly Page Troubleshooting Resolutions 1. The printer is not receiving power. 2. The printer is on and in an idle state. Page Page Print Quality Problems No print on the label. The printed image does not look right. ^PR and ~SD There are long tracks of missing print (blank vertical lines) on several labels. The printing does not start at the top of the label, or misprinting of one to three labels. ^MN A label format was sent to, but not recognized by, the printer. Manual Calibration Troubleshooting Tests Page Feed Button Modes Battery Interfaces Universal Serial Bus (USB) Connector Parallel Interface ZebraNet PrintServer II for Ethernet Networks Serial (RS-232) Connector Interfaces Serial (RS-232) Connector 980533-001 A TLP 2824-Z User Guide 61 Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device