MTD TLP 2824-Z - page 48

48 TLP 2824-Z User Guide 980533-001 A

Troubleshooting

Resolutions

3. The printer has failed its power on self test (POST).

• If this error occurs right after you turn on the printer, contact an authorized reseller for

assistance.

There is a shortage of memory.

• If this error occurs after you have been printing, turn the printer power off and on. Then,

resume printing.

4. The printer is receiving data.

• As soon as all of the data has been received, the status LED will turn green; then, the

printer will automatically resume operation.

5. Either the media or ribbon is out.

• Load a roll of media, following the instructions in “Loading the Media” in the Getting

Started chapter. Then, press the feed button to resume printing.

• Load a roll of ribbon, following the instructions in “Loading the Ribbon” in the Getter

Started chapter. Then, press the feed button to resume printing.

The print head is open.

• Close the top cover. Then, press the feed button to resume printing.

6. The printer is paused.

• Press the feed button to resume printing.

Contents

Main Page Proprietary Statement Product Improvements FCC Compliance Statement Canadian DOC Compliance Statement Liability Disclaimer Limitation of Liability Preface Contacts Support Environmental Management Document Conventions bin Ztools Zebra<version number>.tar file and the /root Related Documents Page Contents Page Introduction Hello! Whats in the Box? Inspecting the Printer Look at the outside of the printer and make sure that all parts are present. Opening the printer Page Closing the printer Reporting Damage Page Getting Started Modes of Printing Attaching Power Supply Loading Roll Media Adjusting the Roll Holders Placing the Roll in the Media Compartment Adjusting the Guides Loading Ribbon Install the Ribbon Supply Roll Install the Take-Up Core Attach and Tighten the Ribbon Operator Controls Printing a Test Label Hooking Up the Printer and Computer Interface Cable Requirements USB Interface Requirements Parallel Interface Requirements Ethernet Interface Requirements Communicating with the Printer Universal Serial Bus (USB) Communications Parallel Communications Internal ZebraNet PrintServer II Ethernet Communications Serial Communications Adjusting the Print Width ^PW Adjusting the Print Quality ^PR Operations & Options Thermal Printing Replacing Supplies Adding a New Transfer Ribbon Replacing a Partially Used Transfer Ribbon Printing in Peel-Mode ^XA ^MMP ^XZ ^XA ^JUS ^XZ Page Printing on Fan-Fold Media Using the Cutter Option ^MM command to activate the cutter and the ^LL Page Maintenance Cleaning Print Head Considerations Media Guide Considerations Sensors Platen Considerations Lubrication Replacing the Platen Removal Assembly Replacing the Print Head Thermal-Transfer TLP Model Removal Assembly Page Troubleshooting Resolutions 1. The printer is not receiving power. 2. The printer is on and in an idle state. Page Page Print Quality Problems No print on the label. The printed image does not look right. ^PR and ~SD There are long tracks of missing print (blank vertical lines) on several labels. The printing does not start at the top of the label, or misprinting of one to three labels. ^MN A label format was sent to, but not recognized by, the printer. Manual Calibration Troubleshooting Tests Page Feed Button Modes Battery Interfaces Universal Serial Bus (USB) Connector Parallel Interface ZebraNet PrintServer II for Ethernet Networks Serial (RS-232) Connector Interfaces Serial (RS-232) Connector 980533-001 A TLP 2824-Z User Guide 61 Connecting the Printer to a DTE Device Connecting the Printer to a DCE Device