MultiModemDSVD User Guide

C Warranty, Service, and Technical Support

you, as listed at http://www.multitech.com/COMPANY/offices/DEFAULT.ASP., or e- mail tsupport@multitech.com. When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in the U.S.A., or e-mailmtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

International Distributors

Procedures for international distributors of Multi-Tech products are on the Distributor Web site at http://www.multitech.com/PARTNERS/login/.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614 Corporate Way

 

Valley Cottage, NY 10989

Phone:

800 826-0279

Fax:

914 267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available. You can also contact Technical Support by e-mail at the following addresses:

Country

Email

Telephone

France:

support@multitech.fr

+(33)

1-64 61 09 81

U.K.:

support@multitech.co.uk

+(44)

118 959 7774

U.S.A., Canada

tsupport@multitech.com

800 972-2439

Rest of world:

tsupport@multitech.com

+763 717-5863

Please note the status of the modem before contacting Technical Support. Status information can include the state of the LED indicators, screen messages, diagnostic test results, problems with a specific application, etc.

Internet Sites

Multi-Tech maintains a Web site at

http://www.multitech.com

and an ftp site at ftp://ftp.multitech.com

Multi-Tech Systems, Inc.

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