Multi-Tech Systems MT5634IND Appendix A

Appendix A – Flash Upgrade

Your modem is controlled by semi-permanent firmware, which is stored in flash memory. Multi-Tech's firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off and can be upgraded as new features are added.

Multi-Tech's Flash Wizard can be downloaded from Multi-Tech’s FTP site and is available on the MT5634IND CD. Use this Flash Wizard for upgrading your firmware. Documentation for using the Flash Wizard is included with the wizard.

Flash Wizard Software for Windows: ftp://ftp.multitech.com/utilities/flashwizard/

Flash Wizard Software for Linux: http://mtflashwiz.sourceforge.net/

Multi-Tech Systems, Inc. MT5634IND User Guide (S000369A)

Contents

Page Page Contents Page Chapter 1 – Description and Specifications Introduction Safety Warnings MultiModem Package Contents Features and Technical Specifications Electrical Specifications LED Indicators RS-232 9-PinConnector About the Leased-LineOperation Feature Setup Chapter 2 – Installation Step 1 – Desktop Placement or Panel- Mounting Step 2 – Connect the Modem to Your System Step 3 – Install the Modem Driver Step 4 – Configure the Modem for Your Country or Region Using the Global Wizard Using AT Commands Step 5 – Install Data Communications Software Chapter 3 – AT Commands, S-Registers and Result Codes Chapter 4 – Remote Configuration Basic Procedure Setup Changing the Setup Password Changing the Remote Escape Character Chapter 5 – Callback Security Changing the Setup Password Turning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone Numbers Calling Procedures Password-OnlyCallback Number-EntryCallback Extension-EntryCallback Direct Connection Callback Security Commands Chapter 6 – Troubleshooting None of the Indicators Light The Modem Does Not Respond to Commands The Modem Cannot Connect When Dialing The Modem Disconnects While Online Modem Cannot Connect When Answering File Transfer Is Slower Than It Should Be Data Is Being Lost There Are Garbage Characters on the Monitor The Modem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same Time Appendix A – Flash Upgrade Appendix B – Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance International Modem Restrictions Telecom Requirements for the United States FCC Part 15 Regulation New Zealand Telecom Warning Notice South African Statement Other Appendix C – Multi-TechWarranty Statement and Product Repair Warranty Online Warranty Registration Product Repair Repair Procedures for U.S. and Canadian Customers Repair Procedures for International Customers (Outside U.S.A. and Canada) Repair Procedures for International Distributors Replacement Parts Index