12

TROUBLE SHOOTING GUIDE

 

SYMPTOM

PROBLEM

TEST SOLUTION

 

 

 

 

 

No Flame Light but

- Light bulbs have burned out.

- Remove access panel and change

 

everything else is

 

light bulbs.

 

working properly.

 

 

Flame light, but no

-

Flame generator motor has burned out.

movement in the fl ame

-

Flame generator has come loose.

-Consult your local dealer.

-Remove the access panel and check to make sure the fl ame generator is in the fl ame generator bracket, and is secured to the motor with the rubber tube.

 

Remote control

-

Dead batteries.

- Make sure batteries are charged.

 

not working

-

No power to the unit.

- Make sure main power is on.

 

 

-

Power turned off.

- Turn on manual power switch.

 

 

- Remote needs to be synchronized

- Push the learn button on the control panel

 

 

 

with receiver.

at the same time you push the on button on

 

 

 

 

the remote.

 

 

 

 

 

 

 

Heater works but

-

Fan on heater is not working.

- Consult your local dealer.

 

there is no air fl ow.

 

 

 

 

 

 

 

 

 

 

 

Fan works but there is

-

Heater is not working.

- Consult your local dealer.

 

no heat.

 

 

 

 

 

Fireplace will not

-

Breaker or fuse has blown.

- Check main power switch is turned on.

 

turn on.

-

Fireplace cord is unplugged.

- Consult your local dealer.

 

 

 

 

- Check fuse or breaker in house hold electric

 

 

 

 

panel.

 

 

 

 

- Plug cord back into receptacle.

 

 

 

 

 

 

 

Heater does not turn off.

-

Thermostat is set to high.

- Turn thermostat counter-clockwise.

 

 

- Thermostat may be faulty.

- Consult your local dealer.

 

 

 

 

 

 

 

Excessive noise coming

-

Dirt build up on fan bearing.

- Consult your local dealer.

 

from the top of the unit.

-

Defective blower.

- Vacuum the top control compartment.

 

 

 

 

 

 

 

Odour

-

Dust has settled on the

- Run heater until odour ceases

 

 

 

heater element.

(approx. 1/2 hr)

 

 

 

 

- Consult your local dealer.

 

 

 

 

 

 

 

Heater cycling on

-

Air intlets blocked.

- Check to make sure there is nothing blocking

 

and off

 

 

the air inlets on the bottom of the unit.

 

 

 

 

- Should not be on high pile carpet that can

 

 

 

 

block air inlets.

 

 

 

 

 

 

The fi replace turns off

-

Fuse may be loose

- Consult your local dealer

 

when moved or bumped.

 

 

(Remove the 5 screws from the control panel

 

 

 

 

and check the fuse is not blown or loose.)

W415-0544 / 10.31.05

Page 12
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Napoleon Fireplaces EF36H manual Trouble Shooting Guide, Symptom Problem Test Solution

EF36H specifications

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