14
www.napoleongrills.com
Problem Possible Causes Soluon
Burner output on “high”
seng is too low.
(Rumbling noise and
uering blue ame at
burner surface.)
Lack of gas.
Supply hose is pinched.
Dirty or clogged orice.
Spider webs or other maer in
venturi tube.
Propane regulator in “low ow”
state.
Check gas level in propane cylinder.
Reposion supply hose as necessary.
Clean burner orice.
Clean out venturi tube.
Ensure lighng procedure is followed carefully. All gas
grill valves must be in the o posion when the tank
valve is turned on. Turn tank on slowly to allow pressure
to equalize. See lighng instrucons.
Infrared burner (if
equipped) ashes back
(during operaon the
burner abruptly makes
a loud “whoosh” sound,
followed by a connuous
blow-torch type sound
and grows dim.)
Ceramic les overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate venlaon (too much
grill surface covered by griddle
or pan.)
Cracked ceramic le.
Leaking gasket surrounding the
ceramic le, or a weld failure in
the burner housing.
Turn burner o and allow to cool for at least two
minutes. Relight burner and burn on high for at least ve
minutes or unl the ceramic les are evenly glowing red.
Ensure that no more than 75% of the grill surface is
covered by objects or accessories. Turn burner o and
allow to cool for at least two minutes, then relight.
Allow burner to cool and inspect very closely for
cracks. If any cracks are found, contact your authorized
Napoleon dealer to order a replacement burner
assembly.
Contact your authorized Napoleon dealer for instrucons
on ordering a replacement burner assembly.
Pilot will not light.
(if equipped)
Lack of gas.
Obstrucon in pilot orice.
Electrode wire loose or o.
Dirty pilot electrode.
Pilot is actually lit.
Aer turning pilot knob to high, wait approximately
20-30 seconds for air to purge the gas supply line while
pressing igniter. Fill propane cylinder. During inial set-
up
or aer tank has been relled, it is best to light one of
the tube burners before lighng the pilot burner. This
enables the gas to reach the valves on the manifold more
quickly.
Clean pilot orice.
Replace lead wire.
Clean pilot electrode.
The pilot ame, especially on natural gas units is very
dicult to see. Place your hand 1 in. (2.5 cm) above grill
surface over the pilot burner to feel for heat.